Positively Outrageous Service
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Positively Outrageous Service
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Author : T. Scott Gross
language : en
Publisher: Simon and Schuster
Release Date : 2016-08-02
Positively Outrageous Service written by T. Scott Gross and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-02 with Business & Economics categories.
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what’s wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: Build a customer base by following the four key principles of promotions—have fun, get people to your store, get people involved with your product, and do something good for others Hire the right people and show them the fundamentals of POS Energize and obtain the most creativity out of employees Win over customers when mistakes happen, no matter who is at fault POS is not just a way of doing business, according to Gross; it’s also a state of mind and the key to success in the twenty-first century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who’s who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald’s, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide. Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
Positively Outrageous Service
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Author : T. Scott Gross
language : en
Publisher:
Release Date : 1991
Positively Outrageous Service written by T. Scott Gross and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Customer services categories.
A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
Positively Outrageous Service
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Author : T. Scott Gross
language : en
Publisher: Grand Central Pub
Release Date : 1991
Positively Outrageous Service written by T. Scott Gross and has been published by Grand Central Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
A business consultant and service guru details how to really prosper in today's tough business world by providing service above and beyond the call of duty. In this dynamic, fascinating book, T. Scott Gross shows how anyone can take customer service to a whole new level every day of the year using creative methods.
Positively Outrageous Service
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Author : T. Scott Gross
language : en
Publisher: Kaplan Trade
Release Date : 2004-09-01
Positively Outrageous Service written by T. Scott Gross and has been published by Kaplan Trade this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-09-01 with Business & Economics categories.
In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service. He examines what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to: •Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product,and do something good for others. • Hire the right people and show them the fundamentals of POS. • Energize and obtain the most creativity out of employees. • Win over customers when mistakes happen, no matter who is at fault. POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.
Leading Your Positively Outrageous Service Team
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Author : T. Scott Gross
language : en
Publisher: Master Media Publishing Corporation
Release Date : 1994
Leading Your Positively Outrageous Service Team written by T. Scott Gross and has been published by Master Media Publishing Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
In today's "new" corporation, leadership no longer belongs to the lone visionary at the top. Self-managed, highly empowered teams bring forth "leadership in shirtsleeves" under managers who inspire. Positively Outrageous Service expert T. Scott Gross once again shares his heartfelt message about how to create tomorrow's corporations today.
Pocket Pos
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Author : T. Scott Gross
language : en
Publisher: Mastermedia Publishing Company
Release Date : 1995-09
Pocket Pos written by T. Scott Gross and has been published by Mastermedia Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-09 with Business & Economics categories.
"Pocket Pos" gives you the main points of T. Scott Gross's one-to-one marketing strategy where creativity and old-fashioned showmanship WOW customers and win market share. This is the one book that every person, who deals with customers, should memorize.
Pocket Pos
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Author : T. Scott Gross
language : en
Publisher:
Release Date : 1995
Pocket Pos written by T. Scott Gross and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Customer services categories.
Outrageous
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Author : T. Scott Gross
language : en
Publisher: OakHill Press
Release Date : 1996
Outrageous written by T. Scott Gross and has been published by OakHill Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
"Outrageous" is a fun, casual read targeted at individuals with sales or service responsibility. It may be the first book to make selling a fun and natural part of the sales process. Additionally, "Outrageous" is the owner's manual for creating customer service experiences that make the customer say "wow!"
Positively Outrageous Service And Showmanship
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Author : T. Scott Gross
language : en
Publisher: Master Media Publishing Corporation
Release Date : 1993
Positively Outrageous Service And Showmanship written by T. Scott Gross and has been published by Master Media Publishing Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
Gross reveals the secrets of adding personality to any product or service and includes three simple steps that cause ordinary people to lend their own personalities to the sales and marketing of the products and services they offer.
Invisible
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Author : T. Scott Gross
language : en
Publisher: Triple Nickel Press
Release Date : 2012
Invisible written by T. Scott Gross and has been published by Triple Nickel Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Selling categories.
Discusses how the retail market has changed with the changing technology.