Achieving Competitive Advantage Through Quality Management
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Achieving Competitive Advantage Through Quality Management
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Author : Marta Peris-Ortiz
language : en
Publisher: Springer
Release Date : 2015-06-26
Achieving Competitive Advantage Through Quality Management written by Marta Peris-Ortiz and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-26 with Business & Economics categories.
This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Quality Management For Competitive Advantage In Global Markets
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Author : Saiz-Álvarez, José Manuel
language : en
Publisher: IGI Global
Release Date : 2020-09-04
Quality Management For Competitive Advantage In Global Markets written by Saiz-Álvarez, José Manuel and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-04 with Business & Economics categories.
Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.
Competitive Dominance
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Author : Victor Tang
language : en
Publisher: Van Nostrand Reinhold Company
Release Date : 1995
Competitive Dominance written by Victor Tang and has been published by Van Nostrand Reinhold Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Competition categories.
"For starters, today's companies need superior strategic processes and streamlined quality practices. But these are not enough. Competitive Dominance: Beyond Strategic Advantage and Total Quality Management emphasizes the importance of implementing an integrated strategy and quality management system." "Authors Tang and Bauer are leading industry executives who have used strategy and quality to create organizational change, resulting in turnaround and competitive dominance in billion dollar businesses. In this book, they take you through the various stages of strategy and quality practices, explaining how to integrate and implement them." "Tang and Bauer also present 10 principles of competitive dominance that create integration and synchronization between all the stages of strategy and quality. Plus, they recommend an expanded set of tools and methodologies that complement conventional quality and strategy practices and facilitate the implementation of competitive dominance." "Also included is a list of management malpractices to avoid, outlining the 12 worst management practices from the authors' experiences with organizations of many different sizes and from a broad range of industries."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Quality Productivity And Innovation
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Author : Y. Krishna Shetty
language : en
Publisher: New York : Elsevier
Release Date : 1987
Quality Productivity And Innovation written by Y. Krishna Shetty and has been published by New York : Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Competition, International categories.
Management By Policy
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Author : Brendan Collins
language : en
Publisher: ASQ Quality Press
Release Date : 1993
Management By Policy written by Brendan Collins and has been published by ASQ Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
Total quality processes don't always function as they should. That's why many organizations are exploring the benefits of management by policy--a strategic quality planning technique that improves process reliability. Here, the authors give a detailed explanation of how companies can integrate winning management-by-policy principles with the latest quality improvement initiatives. Provides comprehensive examples that help readers become strategic thinkers throughout quality assurance and implementation.
Organizational Excellence Through Total Quality Management Electronic Resource
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Author : H. Lal
language : en
Publisher: New Age International
Release Date : 2008
Organizational Excellence Through Total Quality Management Electronic Resource written by H. Lal and has been published by New Age International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Total quality management categories.
About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.
Total Quality Management And Operational Excellence
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Author : John S. Oakland
language : en
Publisher: Routledge
Release Date : 2014-04-24
Total Quality Management And Operational Excellence written by John S. Oakland and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-24 with Business & Economics categories.
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
Total Quality
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Author : James Robert Evans
language : en
Publisher: South Western Educational Publishing
Release Date : 2003
Total Quality written by James Robert Evans and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Toplam Kalite Yönetimi categories.
This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.
Competitive Advantage Through People
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Author : Jeffrey Pfeffer
language : en
Publisher: Harvard Business Review Press
Release Date : 1994
Competitive Advantage Through People written by Jeffrey Pfeffer and has been published by Harvard Business Review Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Competition categories.
Competitive Advantage Through People explores why--despite long-standing evidence that a committed work force is essential for success--firms continue to attach little importance to their workers. The answer, argues Pfeffer, resides in a complex web of factors based on perception, history, legislation, & practice that continues to dominate management thought & action. Yet, some organizations have been able to overcome these obstacles. In fact, the five common stocks with the highest returns between 1972 & 1992--Southwest Airlines, Wal-Mart, Tyson Foods, Circuit City, & Plenum Publishing--were in industries that shared virtually none of the characteristics traditionally associated with strategic success. What each of these firms did share is the ability to produce sustainable competitive advantage through its way of managing people. Pfeffer documents how they--& others--resisted traditional management pitfalls, & offers frameworks for implementing these changes in any industry.
Managing Quality
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Author : David A. Garvin
language : en
Publisher: Simon and Schuster
Release Date : 1988
Managing Quality written by David A. Garvin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Air conditioning categories.
Case study research conducted in 1981 in nine US companies and seven Japanese companies.