Create Devoted Customers
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Take Their Breath Away
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Author : Chip R. Bell
language : en
Publisher: John Wiley & Sons
Release Date : 2009-04-29
Take Their Breath Away written by Chip R. Bell and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-29 with Business & Economics categories.
Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." —Seth Godin, author of Purple Cow and Tribes "Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." —Colleen Barrett, President Emeritus, Southwest Airlines Company "No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. —Howard Beharformer, former president, Starbucks Coffee International.
More Loyal Customers
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Author : Kevin Stirtz
language : en
Publisher: Stirtz Group LLC
Release Date : 2008
More Loyal Customers written by Kevin Stirtz and has been published by Stirtz Group LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Consumer behavior categories.
Why Customers Come Back
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Author : Manzie R, Lawfer
language : en
Publisher: Red Wheel/Weiser
Release Date : 2003-11-17
Why Customers Come Back written by Manzie R, Lawfer and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-17 with Business & Economics categories.
Loyal customers are the most important asset of any company-more important than land, patents, equipment, or buildings. While finding new customers is often expensive, time-consuming, and ultimately unprofitable, retaining old customers is surprisingly easy and highly profitable. This book is not about slogans, banners, or promotions. It is about discovering and utilizing specific activities that will make your customers buy again and again...and tell the world why everyone else should buy from you too! Learning how to retain customers is important and profitable. Even a seemingly negligible increase in repeat business-just five percent-produces a whopping 60 percent increase in profits. The practical advice in Why Customers Come Back is based on the real buying habits of real customers. The five principles to follow are not brain surgery. Business people, entrepreneurs, corporate leaders, and front-line employees can understand, embrace, and implement them...right now.
Create Loyal Customers In An Unloyal World
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Author : Charles S. Togias
language : en
Publisher:
Release Date : 2009-09-25
Create Loyal Customers In An Unloyal World written by Charles S. Togias and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-25 with Business & Economics categories.
I equate my book to building a house. The employee is the architect, the leader is the builder and the blue prints are supplied by my Step2 Training System.
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
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Author : Jeffrey H. Gitomer
language : en
Publisher: Bard Press (TX)
Release Date : 1998
Customer Satisfaction Is Worthless Customer Loyalty Is Priceless written by Jeffrey H. Gitomer and has been published by Bard Press (TX) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Retaining Loyal Customers In E Commerce Winning Customers Is Good But Keeping Them Is Better
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Author : Tim Stricker
language : en
Publisher: GRIN Verlag
Release Date : 2008-02
Retaining Loyal Customers In E Commerce Winning Customers Is Good But Keeping Them Is Better written by Tim Stricker and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-02 with categories.
Research Paper (undergraduate) from the year 2007 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,5, Fontys University of Applied Sciences Venlo (Fontys University of Applied Science Venlo, the Netherlands), course: International Business and Management Studies, 40 entries in the bibliography, language: English, abstract: "I know who you are, I remember you. I get you to talk to me. And then, because I know something about you, my competitors don't know, I can do something for you my competitors can't do - not for any price." (Newell, 2000) In today's business there is a shift of many companies away from a transactional mindset toward a relational mindset when it comes to dealing with customers. That is because researches proofed that nowadays for many companies profitability depends on the companies ability to develop and maintain long-term relationships with their clients (e.g. Lemon et al., 2002, pp.1-14). In order to gain a competitive edge, companies need to be customer-driven and able to serve their customers needs. Moreover, companies have to deliver a certain added value to exceed customer expectations and build strong relationships. In the traditional market, where face-to-face contact is possible, marketers get to know their clients personally. By personal contact, marketers have the possibility to build a personal relationship with their clients, figure out their needs and finally satisfy their needs by personalized services. As a result, customers are likely to stay with a company and the potential that they become loyal increases. However, the emergence of the internet and e-commerce makes it is very difficult for companies to build long-term relationships with customers. By means of the internet the personal contact to customers is abolished and a reduction of transaction costs is enabled, which in turn creates a new set of customer expectations. Therefore, the potential that custo
Create Lifetime Loyal Customers
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Author : Carrie Anne Yu
language : en
Publisher: Partridge Publishing Singapore
Release Date : 2016-11-28
Create Lifetime Loyal Customers written by Carrie Anne Yu and has been published by Partridge Publishing Singapore this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-28 with Reference categories.
In Create Lifetime Loyal Customers: 7 Success Principles to Attract More Customers in Any Business Even in the Toughest Economies, Carrie lays the foundation for success with some very specific things any business can put into immediate use to grow their bottom line profits. This book will show you how to do the following: Profitably attract more customers of the right kind Derive maximum financial benefit from your customer relationships, ethically Turn customers into advocates, actively promoting your business to their contacts Keep your quality customers for life Understand and capitalize on what makes people choose one supplier over another Determine what you can afford to spend to win new customers and keep existing ones Set you and your business apart from any and all competitors And much more . . .