De Rfp Voor It Outsourcing Management Guide
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De Rfp Voor It Outsourcing Management Guide
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Author : Gerard Wijers
language : nl
Publisher: Van Haren
Release Date : 2006-10-26
De Rfp Voor It Outsourcing Management Guide written by Gerard Wijers and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-26 with Education categories.
IT-outsourcing heeft zich ontwikkeld tot een volwaardige strategische bedrijfsoptie. Een belangrijke keuze hierbij is die van de leverancier. In de voorbereiding op IToutsourcing staat de Request for Proposal (RfP of offerteaanvraag) centraal.Dit boek, De RfP voor IT-outsourcing, biedt best practices voor het opstellen van een RfP. De auteurs Gerard Wijers en Denis Verhoef hebben hiervoor geput uit de Information Services Procurement Library (ISPL), de Application Services Library (ASL) en de IT Infrastructure Library (ITIL).Het boek is verrijkt met een realistische casus: de totstandkoming van een RfP voor het fictieve bedrijf BioFruit.Deze uitgave is een gezamenlijk initiatief van de Information Services Procurement Group (ISPG) en itSMF Nederland. Om de woorden best practice recht te doen, verwerkten de auteurs commentaar van de ISPG, een comité van aanbeveling en een groot aantal leden van itSMF Nederland.Uit het Woord vooraf, door Arend Vleming, Executive Vice President ABN AMRO: Ik heb dit boek met veel plezier gelezen en veel herkend. Vooral hoofdstuk 7, over de transitie-eisen, sprak mij erg aan als voormalig transitiemanager voor het EDS-contract. Dit is een cruciale activiteit die een specifieke aanpak vereist. De in dit hoofdstuk voorgestelde basisaanpak geeft een goed beeld van alle kwesties en risico s.
Bisl Business Information Services Library Management Guide
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Author : Remko van der Pols
language : en
Publisher: Van Haren
Release Date : 2007-10-05
Bisl Business Information Services Library Management Guide written by Remko van der Pols and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-05 with Education categories.
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text.Supports EXIN BiSL Exams
Service Management Strategies That Work
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Author : Troy DuMoulin
language : en
Publisher: Van Haren
Release Date : 2007-09-09
Service Management Strategies That Work written by Troy DuMoulin and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-09 with Education categories.
Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).
The Efqm Excellence Model For Assessing Organizational Performance
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Author : Chris Hakes
language : en
Publisher: Van Haren
Release Date : 2007-07-05
The Efqm Excellence Model For Assessing Organizational Performance written by Chris Hakes and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-05 with Education categories.
The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:assess the health of their organization, identify its strengths and areas for improvement and periodically measure progressidentify and share good management practices, both internally and externallyanticipate and target their desired results in tangible, measurable waysWhether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.
Defining It Success Through The Service Catalog
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Author : Troy DuMoulin
language : en
Publisher: Van Haren
Release Date : 2007-02-12
Defining It Success Through The Service Catalog written by Troy DuMoulin and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-12 with Education categories.
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Process Management Based On Sqeme
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Author : Jos.N.A van Oosten
language : en
Publisher: Van Haren
Release Date : 2008-04-24
Process Management Based On Sqeme written by Jos.N.A van Oosten and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-24 with Education categories.
SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place? SqEME® as a methodology views processes from four different perspectives. SqEME® calls these ‘windows’, by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME® is the result of more than twenty years experience with the management of business processes within various organizations. SqEME® has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.
Togaf The Open Group Architecture Framework
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Author : Hans van den Bent
language : en
Publisher: Van Haren
Release Date : 2007-08-27
Togaf The Open Group Architecture Framework written by Hans van den Bent and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08-27 with Education categories.
In only 15 years the role of information in our society has changed dramatically. We are in the middle of an information revolution guided by the need to put the right information in the right people’s hands at the right time. Information flows within and between organisations as if there are no boundaries between them. It requires infrastructures built on open standards and designed to enable individuals as well as their IT systems to all work together. Managers have to make decisions on the investments they make in information provision. These decisions have become complex and must be taken more often and faster than ever before. Enterprise Architecture is a maturing profession that can help management to understand this growing complexity. Enterprise Architecture can reduce complexity by making plans schemes and designs of the organisation and its information systems and the infrastructure it runs on and therefore emerges as a true profession. TOGAF the Open Group Architectural Framework is a fast growing, worldwide accepted standard that can help organisations build their own Enterprise Architecture in a standardised way. This book explains why this upcoming profession is important and what TOGAF can do to support you and your organisation. This book explains to management how TOGAF can help to make an Enterprise Architecture.
It Outsourcing An Introduction
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Author : Frank Winnubst
language : en
Publisher: Van Haren
Release Date : 2009-07-07
It Outsourcing An Introduction written by Frank Winnubst and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-07 with Education categories.
The globalization and development of the network society meant that extensive IT outsourcing activity was inevitable. At fi rst, the main reason was cost reduction, but today’s organizations have to do offshoreoutsourcing for other reasons as well. However outsourcing is no simple task and practical guidance based on extensive experience can be hard to find. A number of companies have invested heavily in continually refining their outsourcing skills to achieve best practice. This book takes their valuable experience and expertise and now makes it available to a much larger audience. What’s more, this Best Practice is so important that it has been developed into courseware and training dedicated to those who need to make outsourcing work. The PON (Platform Outsourcing Netherlands) provides courses on the Basics of Sourcing for their members, and this book represents the most important aspects of these. The course trainers are all experts from organizations connected to PON and their detailed course notes and skills have all contributed to this unique title. This ground-breaking text is also suitable as a manual for college students in their third year,specially students in Informatics, Management Science, Law and Human Resource Management. A passing knowledge of ITIL and/or ISO/IEC 20000 is helpful to readers.
Abc Of Ict
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Author : Jan Schilt
language : en
Publisher: Van Haren
Release Date : 2008-10-03
Abc Of Ict written by Jan Schilt and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-03 with Education categories.
‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
Implementing Leading Standards For It Management
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Author : Getronics
language : en
Publisher: Van Haren
Release Date : 2006-09-30
Implementing Leading Standards For It Management written by Getronics and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-30 with Education categories.
In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems – people process and technology – possible and predictable. Getronics has a long history in using and developing IT standards. In 1990 they introduced ITIL into the Dutch market. Subsequently they have helped redevelop ITIL and at the same time expanded the best practices with the development of ASL and BiSL. They have demonstrated their thought leadership and practical knowledge in all areas of IT management and always shared this knowledge with others. In their view a common language to communicate at different levels seems a prerequisite of the network society. This publication Leading standards for IT Management gives the vision of Getronics on standardization in IT. It explains why standards are so important today and the way in which standards come about en how they are accepted. The book describes why IT professionals should adopt and use standards. This publication does not pretend to give an overview of all standards available. On the contrary, it is the selection of standards that was made by Getronics that makes this book useful. It is their conviction or vision that these standards are dominant, inescapable or promising. These standards are: EFQM, Six Sigma, Malcolm Baldrige, CobiT, ITIL, ASL, BiSL, ISO/IEC 20000, CMMI, ISO 17799, MOF, ISPL, PRINCE2, IPMA, PMI-PMBOK, MSP, XML, J2EE, .NET, MDA, UML The cooperation of people, processes and technology play an important role in the provision of good information services. Standards play a vital role in communication at all levels between the components of information services. With this book the authors want to help organizations making the right choices.