Foundations Of It Service Management Based On Itil Dutch
DOWNLOAD
Download Foundations Of It Service Management Based On Itil Dutch PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Foundations Of It Service Management Based On Itil Dutch book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Foundations Of It Service Management Based On Itil Dutch
DOWNLOAD
Author :
language : nl
Publisher:
Release Date : 2006
Foundations Of It Service Management Based On Itil Dutch written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with categories.
It Service Management From Hell Based On Not Itil
DOWNLOAD
Author : itSMF International
language : en
Publisher: Van Haren
Release Date : 2007-01-01
It Service Management From Hell Based On Not Itil written by itSMF International and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Education categories.
A humorous and insightful perspective on the often-chaotic world of IT service management. Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical approach, the book explores the pitfalls, paradoxes, and downright ludicrous situations that can arise in IT organizations.
Process Management Based On Sqeme
DOWNLOAD
Author : Jos van Oosten
language : en
Publisher: Van Haren
Release Date : 2008-04-24
Process Management Based On Sqeme written by Jos van Oosten and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-24 with Architecture categories.
SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place? SqEME® as a methodology views processes from four different perspectives. SqEME® calls these windows , by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME® is the result of more than twenty years experience with the management of business processes within various organizations. SqEME® has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.
Implementing Metrics For It Service Management
DOWNLOAD
Author : David Smith
language : en
Publisher: Van Haren
Release Date : 2008-08-08
Implementing Metrics For It Service Management written by David Smith and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-08 with Architecture categories.
This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing.
Service Management Strategies That Work
DOWNLOAD
Author : Adam Grummitt
language : en
Publisher: Van Haren
Release Date : 2007-09-09
Service Management Strategies That Work written by Adam Grummitt and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-09 with Architecture categories.
Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).
Bisl Business Information Services Library Management Guide
DOWNLOAD
Author : Remko van der Pols
language : en
Publisher: Van Haren
Release Date : 2007-10-05
Bisl Business Information Services Library Management Guide written by Remko van der Pols and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-05 with Architecture categories.
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text. Supports EXIN BiSL Exams
Abc Of Ict
DOWNLOAD
Author : Jan Schilt
language : en
Publisher: Van Haren
Release Date : 2008-10-03
Abc Of Ict written by Jan Schilt and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-03 with Architecture categories.
ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
Defining It Success Through The Service Catalog
DOWNLOAD
Author : Bill Fine
language : en
Publisher: Van Haren
Release Date : 2007-02-12
Defining It Success Through The Service Catalog written by Bill Fine and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-12 with Architecture categories.
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Foundations Of It Service Management Based On Itil
DOWNLOAD
Author : Jan van Bon
language : en
Publisher:
Release Date : 2012
Foundations Of It Service Management Based On Itil written by Jan van Bon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Information technology categories.
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support, Service Delivery and Security Management, and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL) A self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official "Introduction to ITIL", plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience. Bron: Flaptekst, uitgeversinformatie.
It Service Management From Hell
DOWNLOAD
Author : itSMF International
language : en
Publisher: Van Haren
Release Date : 2004-01-10
It Service Management From Hell written by itSMF International and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-10 with Architecture categories.
This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.