It Service Management From Hell

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Implementing Metrics For It Service Management

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Author : David Smith
language : en
Publisher: Van Haren
Release Date : 2008-08-08

Implementing Metrics For It Service Management written by David Smith and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-08 with Architecture categories.

This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing.

It Service Management From Hell

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Author : itSMF International
language : en
Publisher: Van Haren
Release Date : 2004-01-10

It Service Management From Hell written by itSMF International and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-10 with Architecture categories.

This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.

It Outsourcing Part 1 Contracting The Partner

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Author : Denis Verhoef
language : en
Publisher: Van Haren
Release Date : 2009-01-01

It Outsourcing Part 1 Contracting The Partner written by Denis Verhoef and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-01 with Architecture categories.

As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

Implementing Iso Iec 20000 Certification The Roadmap

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Author : itSMF International
language : en
Publisher: Van Haren
Release Date : 2008-03-03

Implementing Iso Iec 20000 Certification The Roadmap written by itSMF International and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-03-03 with Architecture categories.

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Service Agreements A Management Guide

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Author : itSMF International
language : en
Publisher: Van Haren
Release Date : 2006-09-09

Service Agreements A Management Guide written by itSMF International and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-09 with Architecture categories.

Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

Service Management Strategies That Work

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Author : Adam Grummitt
language : en
Publisher: Van Haren
Release Date : 2007-09-09

Service Management Strategies That Work written by Adam Grummitt and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-09 with Architecture categories.

Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).

It Service Management From Hell Based On Not Itil

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Author : Paul Wilkinson
language : en
Publisher: Van Haren Publishing
Release Date : 2007-01-01

It Service Management From Hell Based On Not Itil written by Paul Wilkinson and has been published by Van Haren Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Education categories.

A humorous approach to a universally adopted standard.

The Stationery Office Agency Catalogue 2007

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Author : Stationery Office
language : en
Publisher: Stationery Office Books (TSO)
Release Date : 2009-02

The Stationery Office Agency Catalogue 2007 written by Stationery Office and has been published by Stationery Office Books (TSO) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02 with Business & Economics categories.

No public library discount on this title.

Defining It Success Through The Service Catalog

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Author : Bill Fine
language : en
Publisher: Van Haren
Release Date : 2007-02-12

Defining It Success Through The Service Catalog written by Bill Fine and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-12 with Architecture categories.

The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Forest Service Management Of National Recreation Areas Hells Canyon National Recreation Area

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Author : United States. Congress. House. Committee on Natural Resources. Subcommittee on National Parks, Forests, and Public Lands
language : en
Publisher:
Release Date : 1994

Forest Service Management Of National Recreation Areas Hells Canyon National Recreation Area written by United States. Congress. House. Committee on Natural Resources. Subcommittee on National Parks, Forests, and Public Lands and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Sports & Recreation categories.