Itil 4 Pocketguide 2de Druk
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Itil 4 Pocketguide 2de Druk
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Author : Jan van Bon
language : nl
Publisher: Van Haren
Release Date :
Itil 4 Pocketguide 2de Druk written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on with Education categories.
De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Deze publicaties hebben een vaste plaats verworven als naslagwerk voor professionals en als hulpmiddel bij het toepassen van best practices in een organisatie. Deze pocketguide maakt lezers bekend met het ITIL 4 framework door: • inzicht te verkrijgen in de belangrijkste concepten van servicemanagement • te begrijpen hoe de zeven ITIL-basisprincipes een organisatie kunnen helpen bij het adopteren en toepassen van servicemanagement • inzicht te verkrijgen in de vier dimensies van servicemanagement • inzicht te verkrijgen in het doel en de componenten van het ITIL-servicewaardesysteem • inzicht te verkrijgen in de zes activiteiten van de servicewaardeketen en hoe deze onderling verbonden zijn • het doel en de belangrijkste begrippen van 15 van de 34 ITIL-practices te leren kennen • zeven van die 15 ITIL-practices in detail te leren begrijpen Deze pocketguide geeft uitleg over alle exameneisen voor het ITIL 4 Foundation examen en biedt tevens ondersteuning voor iedereen die eerdere ITIL-edities kent en op zoek is naar een brug naar deze nieuwe editie. ITIL 4 heeft een grote sprong gemaakt in de moderne wereld van IT-servicemanagement, waarbij de nieuwste principes en practices worden behandeld op een klantgerichte en servicegerichte manier.
Itil 4 Pocketguide
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Author : Van Haren Publishing
language : nl
Publisher:
Release Date : 2020-02-20
Itil 4 Pocketguide written by Van Haren Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-20 with categories.
'De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Deze publicaties hebben een vaste plaats verworven als naslagwerk voor professionals en als hulpmiddel bij het toepassen van best practices in een organisatie. Deze pocketguide maakt lezers bekend met het ITIL 4 framework door: -inzicht te verkrijgen in de belangrijkste concepten van servicemanagement -te begrijpen hoe de zeven ITIL-basisprincipes een organisatie kunnen helpen bij het adopteren en toepassen van servicemanagement -inzicht te verkrijgen in de vier dimensies van servicemanagement -inzicht te verkrijgen in het doel en de componenten van het ITIL-servicewaardesysteem -inzicht te verkrijgen in de zes activiteiten van de servicewaardeketen en hoe deze onderling verbonden zijn -het doel en de belangrijkste begrippen van 15 van de 34 ITIL-practices te leren kennen -zeven van die 15 ITIL-practices in detail te leren begrijpen Deze pocketguide geeft uitleg over alle exameneisen voor het ITIL 4 Foundation examen en biedt tevens ondersteuning voor iedereen die eerdere ITIL-edities kent en op zoek is naar een brug naar deze nieuwe editie. ITIL 4 heeft een grote sprong gemaakt in de moderne wereld van IT-servicemanagement, waarbij de nieuwste principes en practices worden behandeld op een klantgerichte en servicegerichte manier.
Itil 4
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Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2019
Itil 4 written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Education categories.
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.
Service Management Strategies That Work
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Author : Troy DuMoulin
language : en
Publisher: Van Haren
Release Date : 2007-09-09
Service Management Strategies That Work written by Troy DuMoulin and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-09 with Education categories.
Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).
Bisl Business Information Services Library Management Guide
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Author : Remko van der Pols
language : en
Publisher: Van Haren
Release Date : 2007-10-05
Bisl Business Information Services Library Management Guide written by Remko van der Pols and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-05 with Education categories.
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text.Supports EXIN BiSL Exams
Itil 2011 Edition A Pocket Guide
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Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 1970-01-01
Itil 2011 Edition A Pocket Guide written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Education categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Itil
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Author : Van Haren Publishing
language : en
Publisher: BEST PRACTICE
Release Date : 2019-04-20
Itil written by Van Haren Publishing and has been published by BEST PRACTICE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-20 with ITIL. categories.
'The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: - understanding the key concepts of service management - understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management - understanding the four dimensions of service management - understanding the purpose and components of the ITIL service value system - understanding the six activities of the service value chain, and how they interconnect - knowing the purpose and key terms of 15 of the 34 ITIL practices - understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
The Efqm Excellence Model For Assessing Organizational Performance
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Author : Chris Hakes
language : en
Publisher: Van Haren
Release Date : 2007-07-05
The Efqm Excellence Model For Assessing Organizational Performance written by Chris Hakes and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-05 with Education categories.
The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:assess the health of their organization, identify its strengths and areas for improvement and periodically measure progressidentify and share good management practices, both internally and externallyanticipate and target their desired results in tangible, measurable waysWhether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.
Outsourcing Van It
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Author : G. Delen
language : nl
Publisher: Van Haren
Release Date : 2006-09-15
Outsourcing Van It written by G. Delen and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-15 with Education categories.
Een handzame gids in de wereld van IT (out)sourcing, met lijst van begrippen en definities, opgesteld door Platform Outsourcing Nederland.
Asl Ein Framework F R Das Application Management
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Author : Remko van der Pols
language : de
Publisher: Van Haren
Release Date : 2007-11-01
Asl Ein Framework F R Das Application Management written by Remko van der Pols and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-11-01 with Education categories.
ASL – Ein Framework für das Application-Management ASL, die Application-Services-Library, ist gegenwärtig der einzige öffentliche Application-Management-Standard weltweit. Das ASL-Framework basiert auf Best-Practices und umfasst alle Prozesse, die es benötigt, um umfassende und hochwertige Application-Management-Dienstleistungen zu erbringen. ASL unterstützt dabei, standardisierte Arbeitsprozesse zu entwickeln, um zum einen Kosten zu reduzieren und zum anderen die Qualität der Dienstleistungserbingung zu erhöhen. Dieses Buch richtet sich an Führungskräfte, Berater, Service-Manager und Studenten im Bereich der Informationstechnologie. Es erklärt anschaulich, was ASL ist und wie es den Nutzer sinnvoll unterstützt. Es stellt genau die Informationen zur Verfügung, um mit ASL zu beginnen und es einzusetzen.