Professional Tele Marketing Skills The Master Guide To Selling On Phone


Professional Tele Marketing Skills The Master Guide To Selling On Phone
DOWNLOAD eBooks

Download Professional Tele Marketing Skills The Master Guide To Selling On Phone PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Professional Tele Marketing Skills The Master Guide To Selling On Phone book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page





Professional Tele Marketing Skills The Master Guide To Selling On Phone


Professional Tele Marketing Skills The Master Guide To Selling On Phone
DOWNLOAD eBooks

Author : GERARD ASSEY
language : en
Publisher: Gerard Assey
Release Date :

Professional Tele Marketing Skills The Master Guide To Selling On Phone written by GERARD ASSEY and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.


Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!



The Professional Telemarketers Handbook


The Professional Telemarketers Handbook
DOWNLOAD eBooks

Author : Elwyn Coventry
language : en
Publisher: Topsy Publishing
Release Date : 2018-04-03

The Professional Telemarketers Handbook written by Elwyn Coventry and has been published by Topsy Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-03 with Business & Economics categories.


The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.



Technical Selling Skills A Sales Engineers Master Guide To Selling Successfully


Technical Selling Skills A Sales Engineers Master Guide To Selling Successfully
DOWNLOAD eBooks

Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2023-07-01

Technical Selling Skills A Sales Engineers Master Guide To Selling Successfully written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-01 with Computers categories.


'Technical Selling Skills: A Sales Engineers Master Guide to Selling Successfully' is a Comprehensive & Powerful Practical Guide designed for Sales Engineers seeking to excel as Champions in the complex world of technical selling. It covers a Unique 8 Step Champion Sales Model: P.A.N.O.R.A.M.A. to equip you- enabling you to have a panoramic view of the entire sales process: the customer, market, industry, and competition, so you as the technical sales professional will be able to effectively tailor your approach, address customer needs, leverage market trends, offer value, differentiate your products & close successfully while empowering you to engage customers in meaningful conversations, provide valuable insights, and position your offering as the optimal solution, ultimately enhancing your ability to build trust, win business, and achieve sales success. Whether you are a seasoned professional or just starting your career, this master-book will provide you with valuable insights, practical strategies, and real-world examples to stand out as a Champion.



Selling To Anyone Over The Phone


Selling To Anyone Over The Phone
DOWNLOAD eBooks

Author : Renee Walkup
language : en
Publisher: AMACOM
Release Date : 2010-09-01

Selling To Anyone Over The Phone written by Renee Walkup and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-01 with Business & Economics categories.


This easy-to-follow guide for salespeople trying to generate product excitement over the phone provides quick strategies to help you boost your success rate. As more and more organizations scale back on their in-the-field sales operations, sales pros have had to focus their energy and skills on closing deals over the phone--and doing it faster than ever before. Authors Renee P. Walkup and Sandra McKee have included new chapters on using advanced technology (e.g., webinars and teleconferencing) and selling to customers from other cultures and countries. Selling to Anyone Over the Phone teaches you how to: ensure callbacks, build trust, partner with decision makers, and use personality-matching techniques to build connections with and relate to people they can’t see face-to-face. Complete with an invaluable appendix on handling customer complaints and new sample call dialogs, Selling to Anyone Over the Phone simplifies an increasingly important facet of the sales role so you can get back to doing what you do best--providing excellent products and services to your customers and exceeding your sales goals.



Mastering Professional Help Desk Skills A Comprehensive Guide For Customer Service Excellence


Mastering Professional Help Desk Skills A Comprehensive Guide For Customer Service Excellence
DOWNLOAD eBooks

Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2024-03-11

Mastering Professional Help Desk Skills A Comprehensive Guide For Customer Service Excellence written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-11 with Business & Economics categories.


‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author



The Effective Manager S Guide Key Skills To Thrive


The Effective Manager S Guide Key Skills To Thrive
DOWNLOAD eBooks

Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2023-09-05

The Effective Manager S Guide Key Skills To Thrive written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-05 with Business & Economics categories.


‘The Effective Manager's Guide: Key Skills to Thrive’ is a comprehensive handbook that equips managers with the essential skills required to excel in today's dynamic business environment. This insightful book explores the 10 critical managerial skills, from leadership and communication to adaptability and time management. Readers will discover the significance of each skill, its practical applications, and real-world examples from successful leaders in the corporate world. With a focus on practicality, this guide offers actionable strategies and action plans for skill development. By delving into this book, managers gain the knowledge and tools necessary to inspire their teams, communicate effectively, make informed decisions, and adapt to change. The result is increased productivity, stronger relationships, and a thriving work environment. ‘The Effective Manager's Guide’ empowers managers to take charge of their professional growth, ultimately driving success for themselves and their organizations.



Top Telemarketing Techniques


Top Telemarketing Techniques
DOWNLOAD eBooks

Author : Ellen Bendremer
language : en
Publisher: Red Wheel/Weiser
Release Date : 2003-05-19

Top Telemarketing Techniques written by Ellen Bendremer and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-05-19 with Business & Economics categories.


Top Telemarketing Techniques is an information-packed resource for all sales professionals. It offers expert insight and proven strategies for using the telephone as a powerful and effective sales tool. This book offers valuable information needed to develop, improve upon, and fully utilize your telephone sales skills, allowing you to close more sales over the telephone. Telemarketing is a highly cost-effective and timesaving alternative to most other forms of sales and marketing for any organization. Top Telemarketing Techniques offers solutions for utilizing the telephone to close more sales and generate higher revenues. If you're a salesperson, manager, entrepreneur, or business leader, this is the one sales training book you need to begin maximizing your use of the telephone in order to vastly improve sales and customer relations.



Lessons From 100 000 Cold Calls


Lessons From 100 000 Cold Calls
DOWNLOAD eBooks

Author : Stewart Rogers
language : en
Publisher: Sourcebooks, Inc.
Release Date : 2008-01-01

Lessons From 100 000 Cold Calls written by Stewart Rogers and has been published by Sourcebooks, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-01 with Business & Economics categories.


Stewart Rogers has made 100,000 cold calls...and lived to tell about it. Now, in Lessons from 100,000 Cold Calls, this veteran sales pro shows salespeople how to cold call their way to success. Compiling his lessons and techniques into an easy-to-use guide, Rogers shows salespeople how to: -Set realistic, yet challenging goals -Build a master database of sales prospects -Write simple yet powerful scripts -Build immediate and intimate trust by phone -Sell concept and credibility in 60 seconds -Sell ethically by phone Free audio samples available for download online will help readers hone their phone and selling skills. B2B telemarketing is as hot as ever, and Lessons from 100,000 Cold Calls is the one book salespeople need.



Selling Skills For Spa S Salons Health Clubs


Selling Skills For Spa S Salons Health Clubs
DOWNLOAD eBooks

Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date : 2023-05-13

Selling Skills For Spa S Salons Health Clubs written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-13 with Health & Fitness categories.


This book is a must have for anyone in the Spa/ Beauty Salon/ Health Club & similar businesses on how to increase Sales, Revenues and Profits and take the business further by: 1.Selling Yourselves (Customers go by what they see in you first- the way you carry & conduct yourself. 2.Selling Your Services. 3.Retailing your Products- Up-Sell & Cross-Sell 4.Retaining Customers for Life 5.Standing out from your Competition 6.Projecting the Right Salon Image. It covers in detail, each step required for the Sales & Customer Service Process- the skills sets, behavior & attitude, and is aimed at all therapists, beauticians, stylists, receptionists, retail sales, customer service & shop floor staff, supervisors/team leaders & managers, who are keen on creating a memorable experience that is enjoyable by encouraging customers to return again! Potential profits could be walking out of the door every single day! Can your salon/ spa business afford this to be happening? Increase Sales in Your Spa/ Salon Today! Here's what some of our Participants have to say after attending our session on: ‘Professional Selling Skills for SPA’s, Salons and Health Clubs’ "Very interesting....One of the best I have had in my life. After the training, I was clear about the objectives of selling in my spa....." "It built our creativity to work in teams with open minds...Learnt a lot on up/ cross-selling, handling complaints politely & how to translate to profits! Awesome, Interesting!" "Very useful information....the way to handle my Guests...very useful for my future...." "I liked the fact that the Trainer was able to keep the attention & interest of the participants at ALL times...A lot of useful information!!! Forced us to think by ourselves" "Excellent Training!" "Clear, great information-loved the exercises, examples...I gained enough & valuable information- Gerard, A great Trainer!!!" "Helped me greatly on my self-confidence, handling complaints & being customer focused!" "Every part clearly understood...Gained extensive knowledge in selling, up-selling, cross-selling our services...Changed my personal attitude!!! Thanks a lot...”



Spa Salon Health Club Selling Skills


Spa Salon Health Club Selling Skills
DOWNLOAD eBooks

Author : Gerard Assey
language : en
Publisher: Gerard Assey
Release Date :

Spa Salon Health Club Selling Skills written by Gerard Assey and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on with Health & Fitness categories.


If you could drastically increase the value of each customer’s visit to your Spa, Salon or Health Club by 60% or more...(Yes, certainly more!), how would that impact your business's profitability? To be brutally honest, sadly, most spas, salons or health clubs LOSE that amount every time a customer walks out of their door! Salon Marketing has changed considerably over the last few years and so businesses need to embrace these changes to improve the way they sell to their clients without being 'in fear' of doing so. Besides the regular services & facilities offered, retail sales is now viewed as a significant source of additional revenue for salons and spas; and when successfully done, the profit from retail sales can even pay for the rent of your premises and part of the consumables. This book: "Spa, Salon & Health Club Selling Skills" is therefore is a must have for anyone in the spa/ beauty salon/ health club & similar businesses on how to take the business further by Selling: 1. Yourselves (Customers go by what they see in you first- the way you carry & conduct yourself. 2. Your Services. 3. Retailing your Products. 4. Projecting the Right Salon Image. It covers in detail, each step required for the Sales & Customer Service Process- the skills sets, behavior & attitude, and is aimed at all therapists, beauticians, receptionists, retail sales, customer service & shop floor staff, supervisors/team leaders & their managers, who are keen on creating a memorable experience that is enjoyable by encouraging customers to return again! Potential profits could be walking out of the door every single day! Can your salon/ spa business afford this to be happening? Increase Sales in Your Spa/ Salon Today! Here's what some of our Participants have to say after attending our session on: ‘Professional Selling Skills for SPA’s, Salons and Health Clubs’ "Very interesting....One of the best I have had in my life. After the training, I was clear about the objectives of selling in my spa....." "It built our creativity to work in teams with open minds...Learnt a lot on up/ cross-selling, handling complaints politely & how to translate to profits! Awesome, Interesting!" "Very useful information....the way to handle my Guests...very useful for my future...." "I liked the fact that the Trainer was able to keep the attention & interest of the participants at ALL times...A lot of useful information!!! Forced us to think by ourselves" "Excellent Training!" "Clear, great information-loved the exercises, examples...I gained enough & valuable information- Gerard, A great Trainer!!!" "Helped me greatly on my self-confidence, handling complaints & being customer focused!" "Every part clearly understood...Gained extensive knowledge in selling, up-selling, cross-selling our services...Changed my personal attitude!!! Thanks a lot...”