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Author by : John Hayes Languange Used : en Release Date : 2002-09-11 Publisher by : Routledge ISBN : 9781134587339 File Size : 54,9 Mb Total Download : 789
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpe
Author by : National Research Council Languange Used : en Release Date : 2011-09-16 Publisher by : National Academies Press ISBN : 9780309217934 File Size : 47,7 Mb Total Download : 850
The routine jobs of yesterday are being replaced by technology and/or shipped off-shore. In their place, job categories that require knowledge management, abstract reasoning, and personal services seem to be growing. The modern workplace requires workers to have broad cognitive and affective skills. Often referred to as "21st century skills," these skills include being able to solve complex problems, to think critically about tasks, to effectively communicate with people from a variety of different cultures and using a variety of different techniques, to work in collaboration with others, to a
Author by : Mark L. Knapp Languange Used : en Release Date : 2002-10-01 Publisher by : SAGE ISBN : 0761921605 File Size : 52,8 Mb Total Download : 991
The Third Edition of the Handbook of Interpersonal Communication includes eight new chapters and eleven revised from the second edition. Following an introductory chapter, the volume is organized into four parts covering perspectives on inquiry in interpersonal communication, fundamental units of interpersonal communication, processes and functions, and interpersonal contexts. Features include: · Each chapter reviews and updates research in its respective area · Part II examines methodological issues in the field · Includes articles by top scholars in the field of Interpersonal Communicatio