Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given their lives to save him-and he would have readily done the same for them. As he recuperated, he wondered why he and others, from America’s founding to today, had been willing to sacrifice everything-including themselves-for the sake of family, nation,…
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Author : Ron Kaufman
Genre : Business & Economics
Summary : Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
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Author : Louise Downe
Genre : Business & Economics
Summary : Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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Author : Frances X. Frei
Genre : Customer relations
Summary : Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
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Author : Walter Williams
Genre : Computers
Summary : This book examines both application and security architectures and illustrates the relationship between the two. Supplying authoritative guidance through the design of distributed and resilient applications, it provides an overview of the various standards that service oriented and distributed applications leverage to provide the understanding required to make intelligent decisions regarding their design. The book reviews recent research on access control for simple and conversation-based web services, advanced digital identity management techniques, and access control for web-based workflows.
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Author : United States. Federal Supply Service
Genre : Government vehicles
Summary :
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Author : George A. Tsihrintzis
Genre : Technology & Engineering
Summary : Multimedia services are now commonly used in various activities in the daily lives of humans. Related application areas include services that allow access to large depositories of information, digital libraries, e-learning and e-education, e-government and e-governance, e-commerce and e-auctions, e-entertainment, e-health and e-medicine, and e-legal services, as well as their mobile counterparts (i.e., m-services). Despite the tremendous growth of multimedia services over the recent years, there is an increasing demand for their further development. This demand is driven by the ever-increasing desire of society for easy accessibility to information in friendly, personalized and adaptive environments. In this book at hand, we examine recent Advances in Recommender Systems. Recommender systems are crucial in multimedia services, as they aim at protecting the service users from information overload. The book includes nine chapters, which present various recent research results in recommender systems. This research book is directed to professors, researchers, application engineers and students of all disciplines who are interested in learning more about recommender systems, advancing the corresponding state of the art and developing recommender systems for specific applications.
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Author : Jakub Stolfa
Genre : Business & Economics
Summary : This volume constitutes the refereed proceedings of the 24th EuroSPI conference, held in Ostrava, Czech Republic, in September 2017.The 56 revised full papers presented were carefully reviewed and selected from 97 submissions. They are organized in topical sections on SPI and VSEs, SPI and process models, SPI and safety, SPI and project management, SPI and implementation, SPI issues, SPI and automotive, selected key notes and workshop papers, GamifySPI, SPI in Industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models, team skills and diversity strategies.