Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach,…
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Author : Eathen Anderson
Genre : Business & Economics
Summary : Learning how to implement one of the many slices in the information technology pie is one thing but learning how to survive in today's digital corporate environment is something often taken for granted by computer professionals. 2004 Almanac dwells into the many technical yet logical corporate pitfalls, which have claimed many computer novices and veterans alike. What are the drawbacks to corporate America's outsourcing trends? Why is Microsoft simply too much for Linux to handle? Has the hacker community beat us? Learn how to operate in a hostile user environment and how to manage difficult situations faced everyday in corporate MIS offices. 2004 Almanac is a witty, rough-edged, "tell it like it is" account of what those contemplating a profession in the technology industry should expect and how those already in the industry will or will not survive. Never before has an author and technology insider been bold enough to tell the soiled secrets of the technology world, until now. Ten year industry veteran, Eathen Anderson, sums up the computer industry by giving detailed technical advice and squashing time-honored corporate induced "brain implants" like teamwork, college educations and the myth of saving money as conveniently irrelevant.
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Author : Steve Mallard
Genre : Computers
Summary : Designed for the Information Technology Professional, this book is designed to give step-by-step instructions on implementing the industry's most used scenarios with Windows 2000 and XP Professional.
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Author : Steven Johnson
Genre : Computers
Summary : Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
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Author : Tom Taulli
Genre : Business & Economics
Summary : IT is a booming sector that is a key part of any industry. As a result IT professionals of all backgrounds and specialisms could find themselves working in almost anything from insurance to entertainment. Navigating your way around the job market can be a tricky task; you need to know where to look and what questions to ask to ensure that you make the right decisions about your career. This quick and practical guide will help you navigate the huge range of industries for which IT is becoming essential. With ideas and tips to help you with your research, this book will get you asking the right questions to guide you towards the industry in which you can thrive. Get the insider knowledge on your next industry with this quick and incisive book. It will enable you to find information you need to feel confident and happy in whatever industry you decide to work. This handy companion will be useful every step of the way as you research the business world, providing you with advice and information to be confident in your career decisions. It will show you how to begin your research, giving you the lowdown on industry categorization so can orient yourself according to where you want to be. It will then help you to ask the right questions, ensuring that you know exactly what you need to. Finally it will provide you with clear and practical tips as well as the best tools and places to look on and offline to make your research as stress-free as possible. From a sympathetic and knowledgeable author and full of tips and insight, this book will be a wise companion throughout your research.
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Author : Warren C. Zabloudil
Genre : Computers
Summary : Excellence in IT reminds you that IT is an all or nothing career with too many people depending on you for the job to not be done well at all times. Everyone working in IT should rise to the occasion and seek to deliver the highest quality workmanship possible. The book covers all those things that keep IT professionals awake at night and offers advice on how to work around stress, work easier and faster, deal with problematic personalities, keep up with the never-ending chase for new knowledge, and, ultimately, how to stay competitive in your career for a long, long time. Excellence in IT provides answers to virtually everything a computer career involves and outlines how to rise to the top of your field while looking after your personal happiness too. It's not just another bone dry technical guide, but an easily readable book that explains what you're going through every day on the job and how to make your career work better for you.
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Author : Noel Bruton
Genre : Computers
Summary : Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. In the last 5 years there has been a major structural shift in the IT industry with the traditional position of Helpdesk Manager being replaced by a new function of IT Services Manager. The industry is now concentrating on the formulation of an end-to-end service process that replaces the previous norm of several disparate and non-integrated sections in an IT department such as the helpdesk, applications maintenance, operations, development procurement and systems management. Managers are focusing on a totality of management so they can correlate costs and processes and offer their customers an integrated service. Managing the IT Services Process is an instructional manual written by an acknowledged industry expert and includes techniques, charts, methods, case studies and anecdotes to support the text. The author encourages the reader to formulate an end-to-end IT service process by using a step by step approach. The text describes and encourages integration in IT and therefore will be useful for managers involved in the unified process. *Views the overall picture of IT Service delivery and brings together the elements comprising this *Written by a widely recognized guru in the field of IT service management *Includes techniques, charts, methods, case studies and anecdotes to support the points being made in the text
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Author : Yoong, Pak
Genre : Business & Economics
Summary : "This book explores the ways in which the work life of IT professionals - from the perspectives of both the individual IT worker, and managers of such workers - has had to change and adapt to the Internet Age"--Provided by publisher.
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Author : Dan Remenyi
Genre : Business & Economics
Summary : 'How to Become a Successful IT Consultant' is a practical book for anyone considering setting themselves up as an IT consultant. It is essential reading for those contemplating such a career change. Today IT consulting has become a major opportunity for many IT professionals who want to work for themselves. It is no longer only the domain of the high-flying international organization. In fact tens of thousands of IT professionals are leaving their regular jobs to set up as IT consultants on their own. Although there are many consulting opportunities available it is quite a challenge to make a success of your own IT consulting business. There are a lot of things to think about and many decisions to be made. For those who get it right there is a very exciting and highly lucrative business career ahead. This book takes the IT professional through all the key issues which have to be understood and explains how to optimize your chances of developing a long-term IT consulting business of your own. This practical book explains what is involved in setting up your own business as an IT Consultant. It explains the opportunities involved and gives practical advice as to how to take advantage of them. The book looks at the full range of issues concerned with getting started and maintaining your business and gives practical guidelines about how to face the many challenges which you will encounter if you leave your job and set up on your own. Amongst the many issues involved this book specifically addresses:how to find clients; how to get more business and the opportunities areas available; how to price your services; the funding you will require; how to plan your consulting assignments And much more... This book is an essential reading for anyone who is seriously thinking about taking this big career step.
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Author : Mike Halsey
Genre : Computers
Summary : Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
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Author : Colomo-Palacios, Ricardo
Genre : Business & Economics
Summary : While a typical project managers responsibility and accountability are both limited to a project with a clear start and end date, IT managers are responsible for an ongoing, ever-changing process for which they must adapt and evolve to stay updated, dependable, and secure in their field. Professional Advancements and Management Trends in the IT Sector offers the latest managerial trends within the field of information technology management. By collecting research from experts from around the world, in a variety of sectors and levels of technical expertise, this volume offers a broad variety of case studies, best practices, methodologies, and research within the field of information technology management. It will serve as a vital resource for practitioners and academics alike.