Be Vigilant Strategies To Stop Complacency Improve Performance And Safeguard Success Your Business And Relationships Depend On It
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Be Vigilant Strategies To Stop Complacency Improve Performance And Safeguard Success Your Business And Relationships Depend On
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Author : Len Herstein
language : en
Publisher: Swings B Publishing
Release Date : 2021-10-14
Be Vigilant Strategies To Stop Complacency Improve Performance And Safeguard Success Your Business And Relationships Depend On written by Len Herstein and has been published by Swings B Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-14 with Business & Economics categories.
Complacency kills. Success can be deadly in business, leadership, and relationships. When you're used to winning and achieving, overconfidence and faulty logic can blind you to potential dangers up ahead. Complacency costs money, causes slip ups, and creates critical mistakes that will put your company, your brand, and your teams at risk. Protect your hard-earned success by combatting complacency! Blending his 30 years of brand marketing for companies such as Coca-Cola, Campbell Soup, and Nabisco with his experience as a sheriff's deputy, Len Herstein shares law enforcement-inspired business strategies to help you see beyond the target and stay vigilant against threats like competition, predictability, bad habits, micromanagement, abuse of power, and industry change. Battle-tested in the most dangerous breeding ground of complacency, this is your guide to conscious decisions for better business performance-powered by real-world safeguards to success. You'll discover: Four steps to avoid crises through threat awareness and management, scenario planning, and strategic communication. Assessment tips to help focus efforts on what went wrong, and what went right, after every project-and how to learn from both. The strategy of simple, sensory-based reminders to enforce positive behaviors at the workplace and at home. Better management accountability and protection against harmful organizational complacency through a more engaged team. How to use the right metrics in the right way to gauge performance while curbing overconfidence. The greater the success, the greater the risk of a complacent mindset. Anybody with something to protect should read Be Vigilant! now to get the tools you need to fight complacency at work and at home.
Why Complacency Kills
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Author : Hassan Younes
language : en
Publisher:
Release Date : 2020-07-16
Why Complacency Kills written by Hassan Younes and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-16 with categories.
Why Complacency Kills
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Author :
language : en
Publisher:
Release Date : 2019
Why Complacency Kills written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
Why Complacency Kills is a groundbreaking book that unearths the greatest dilemma across life and business of our time - complacency. Through relatable metaphors, scientific analogies and personal anecdotes, Hassan Younes takes us on a journey that outlines the hidden issues holding us back and jeopardizing advancement, as he unveils the path to better health, happiness and success in career and business. Hassan's writing is dynamic and engaging, speaking on a level that appeals to everyone. His book is sure to spark growing interested in the impacts complacency can have for us. If being at your best in career, business or life is one of your priorities, then you will find it hard to put this book down unless you start implementing some of his suggestions right away in order to improve your life immediately! From the outset, Hassan outlines the concept of success as being an innate human ability programmed into our DNA. This launching point sets up the parameters for what is to come. Hassan frames the aspects of behaviour that drive our success, he reasons envy and jealousy as natural processes, and in doing so, disarms anyone experiencing these emotions as you flick through the pages ahead. His wisdom as a thinker comes to the forefront through the assertion that complacency essentially hinders our path to success. Happiness is elusive, he says, and contentment lulls people into achieving less than they can achieve. Younes champions the importance of making change to avoid such stagnation. Innovation of the mind, spirit and thought, force people to grow; and mental inertia is very much a real thing. Pay attention to the company that you keep, drink up the wisdom shared in the following chapters, as surely when you reflect upon these, as they may well save you from a death of sorts by the real threat that is complacency. Since you have picked up this book or perhaps it has found its way into your hands by chance, it probably is the right book for you to read right now. Whether in life or business, the constructs Hassan Younes explores are as relevant to both. Yet, when we look at the slim success rates businesses face these days, this book may hold the insights that can make the difference between make or break of the later. Understanding just how undermining and dangerous complacency can be to us in all areas of our lives means that moving forward we can be aware, take preventative steps and employ strategies to by-pass the potential threats of complacency. You will uncover why we all need to do this in these pages.
Results
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Author : Gary L. Neilson
language : en
Publisher: Three Rivers Press
Release Date : 2005
Results written by Gary L. Neilson and has been published by Three Rivers Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
"For anyone who's ever said, "Wow, that's a great idea, but it'll never happen here" or "Whew, we pulled it off again, but I'm tired of all this sprinting," Results provides robust, practical ideas for becoming and remaining a resilient business."--BOOK JACKET.
Competition Demystified
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Author : Bruce C. Greenwald
language : en
Publisher: Penguin
Release Date : 2005-08-18
Competition Demystified written by Bruce C. Greenwald and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-08-18 with Business & Economics categories.
Bruce Greenwald, one of the nation's leading business professors, presents a new and simplified approach to strategy that cuts through much of the fog that has surrounded the subject. Based on his hugely popular course at Columbia Business School, Greenwald and his coauthor, Judd Kahn, offer an easy-to-follow method for understanding the competitive structure of your industry and developing an appropriate strategy for your specific position. Over the last two decades, the conventional approach to strategy has become frustratingly complex. It's easy to get lost in a sophisticated model of your competitors, suppliers, buyers, substitutes, and other players, while losing sight of the big question: Are there barriers to entry that allow you to do things that other firms cannot?
Keeping Patients Safe
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Author : Institute of Medicine
language : en
Publisher: National Academies Press
Release Date : 2004-03-27
Keeping Patients Safe written by Institute of Medicine and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-03-27 with Medical categories.
Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform â€" monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis â€" provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care â€" and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.
The Human Element
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Author : Dik Gregory
language : en
Publisher:
Release Date : 2010-04-29
The Human Element written by Dik Gregory and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-29 with Merchant marine categories.
Based on a wide range of consultations with maritime organisations, the guide was produced by organisational psychologists gs partnership ltd, for consortium partners UK Maritime and Coastguard Agency, BP Shipping, Teekay Marine Services, and the Standard P&I Club. Aimed at everyone in the shipping industry, the Guide explains the fundamental aspects of human behaviour, which together constitute what the commercial maritime sector calls 'the human element'. It makes clear that the human element is neither peripheral nor optional in the pursuit of a profitable and safe shipping industry. The Guide clearly shows that managing the human element must take place simultaneously at all levels of the industry. Analysis of continuing shipping disasters has increasingly implicated the human element. The loss of life, the impact on company profits and credibility, and the vast environmental damage that can result from the loss of even a single vessel remain clear. The Guide offers insight, explanation and advice to help manage the human element more effectively, more safely and more profitably.
Customer Escalations Management The Golden Recipe
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Author : Nikolaos Zormpas
language : en
Publisher: Nikolaos Zormpas
Release Date : 2022-02-06
Customer Escalations Management The Golden Recipe written by Nikolaos Zormpas and has been published by Nikolaos Zormpas this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-06 with Business & Economics categories.
Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they're giving you a chance to make it up to them instead of just taking their business elsewhere. It's also a chance to learn what areas in your business may be problematic and need fixing. You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference. In Customer Escalations Management: The Golden Recipe, you will discover: ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers. ◆ How to handle customer complaints seamlessly to ensure no cases get dropped. ◆ Why customer escalations can actually be a boon to your company. ◆ How a company's leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction. And much, much more! No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas' Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention. If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now! Editorial Reviews Review "Your response, when things don't go right for customers, is essential to rebuilding trust and gaining loyalty. From the power of acknowledgement, an apology to the processes needed for great customer escalation management - this book by Nikolaos Zormpas is a must-read, must gift, must implement. Hands down Nikolaos' book will help you rebuild trust and grow customer loyalty." By Jason S Bradshaw, Global Customer Experience Guru, Best Selling Author and Executive -------------------------------------------------------------------------------------- "There are many audiences that can benefit from the systems and wisdom captured in "Customer Escalations Management." Nikolaos does a wonderful job demystifying where negative customer perceptions are likely to come from, and how to address these situations strategically. Implementing the principles in this book are sure to enhance both the Customer and the Employee experience inside of your organization." By Nate Brown, Founder of CX Accelerator -------------------------------------------------------------------------------------- "Nikolaos' book is a must have tool for any company wanting to thrive in customer satisfaction and retention. Make sure to add the ingredients of his golden recipe to your arsenal." By Chip Conley - Founder, Modern Elder Academy -------------------------------------------------------------------------------------- "This book teaches everyone on your team how to be a zero risk to do business with. Every company drops the ball from time to time, the great companies anticipate it, fix it and end up making those customers more loyal as a result." By John R. DiJulius III author of The Relationship Economy -------------------------------------------------------------------------------------- "Nikolaos delivers clear advice and recommended steps to take to ensure customer service responds correctly with his Golden Recipe. I recommend this book to every company wanting to improve its customer satisfaction." By Mike Feldman, Xerox's EVP and President of Americas Operations and Global Document Services -------------------------------------------------------------------------------------- "Nikolaos' Golden Recipe is not just a book...it's a powerful set of actionable tools and advice that any leader aiming for customer excellence can apply." By Jill Griffin, Best Selling Author: Customer Loyalty: How To Earn It, How To Keep It -------------------------------------------------------------------------------------- "This book is a must-read for everyone who wants to thrive at customer service, success and retention. It brings together the required tools and information under a Golden Recipe for success." By Shep Hyken, New York Times bestselling author of The Amazement Revolution -------------------------------------------------------------------------------------- "Nikolaos in his book explains, from the ground to the top, why customers are right even when they're not. He also justifies why clear vision, distributed strategy and on the job training are the secret ingredients of success. A must read and re-read." By Dr. Theodore N. Krintas, Koubaras Ltd Founder & CEO -------------------------------------------------------------------------------------- "I really enjoyed this book. The message is simple, clear and straight to the point. Complaint management is covered from start to finish, with practical no-nonsense advice. The author gives you all the tools to defuse customers frustration and even improve their trust and loyalty toward your brand. A must read for anyone in customer service." By Daniel Lafrenière, Omnichannel Customer Experience Strategist -------------------------------------------------------------------------------------- "Golden recipe is simple to follow, yet incredibly powerful. Nikolaos does an amazing job at showcasing what many would consider to be a bad thing (customer escalating) to be valuable learning moments. Read the book end to end or use chapters as golden nuggets, I would recommend it to anyone who has to deal with customers." By Philippe Mathijs, Founder of Reach Outstanding, Award Winning Global Executive Coach for Leaders and Managers -------------------------------------------------------------------------------------- "All leaders and managers need to read Customer Escalations Management. This well-written, easily accessible book provides powerful and practical tools to develop systems and organizational competencies that will turn service breakdowns into customer experience breakthroughs. When you leverage the power of Customer Escalations Management, your team members and customers will thank you!" By Joseph Michelli, Ph.D. - New York Times #1 Bestselling author of books like Stronger Through Adversity, The Airbnb Way, and The Starbucks Experience -------------------------------------------------------------------------------------- "Customer Escalations Management is a deeply human approach to a less and less humanized world. Nicely written, pleasantly read, it will give you a fresh insight in people dynamics that seal customer interaction." By Artemios Miropoulos, CEO Linkage Greece & Cyprus, Inspirational Speaker, Author: The Nameless King-25 Stories of Leadership from Ancient Greece -------------------------------------------------------------------------------------- "Nikolaos does a really great job of summarising why customers complain, why issues are too often escalated, when that needn't be the case and what businesses can do to deliver more effective levels of customer service and better outcomes for customers." By Martin Newman, The Consumer Champion -------------------------------------------------------------------------------------- "Customer Escalations Management, the Golden Recipe is a book packed with useful tips, dos and don'ts, examples, and warnings. You'll find yourself taking lots of notes and maybe even cringing at some of the books insightful comments about dealing with upset customers, being empathetic, and building the right support processes. All in all, a book that everyone responsible for and supporting customer experience should read and heed!" By Bill Price, President of Driva Solutions -------------------------------------------------------------------------------------- "The essential guide to successfully and profitably resolving escalations in customer support, generously created by customer experience expert Nikolaos Zormpas." By Micah Solomon, Customer service consultant and author of "Ignore Your Customers (and they'll go away)" -------------------------------------------------------------------------------------- "As a Best-selling Customer Experience author, and CX Consultant I will widely recommend Customer Escalations Management to my clients. Author Nikolaos Zormpas takes a smart and practical approach towards turning upset customers into customers for life, that makes this straightforward book a must read for all customer experience and customer service leaders." By Nicholas J Webb, CEO goleaderlogic.com, Author of What Customers Crave, and What Customers Hate
Rational Cybersecurity For Business
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Author : Dan Blum
language : en
Publisher: Apress
Release Date : 2020-06-27
Rational Cybersecurity For Business written by Dan Blum and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-27 with Computers categories.
Use the guidance in this comprehensive field guide to gain the support of your top executives for aligning a rational cybersecurity plan with your business. You will learn how to improve working relationships with stakeholders in complex digital businesses, IT, and development environments. You will know how to prioritize your security program, and motivate and retain your team. Misalignment between security and your business can start at the top at the C-suite or happen at the line of business, IT, development, or user level. It has a corrosive effect on any security project it touches. But it does not have to be like this. Author Dan Blum presents valuable lessons learned from interviews with over 70 security and business leaders. You will discover how to successfully solve issues related to: risk management, operational security, privacy protection, hybrid cloud management, security culture and user awareness, and communication challenges. This book presents six priority areas to focus on to maximize the effectiveness of your cybersecurity program: risk management, control baseline, security culture, IT rationalization, access control, and cyber-resilience. Common challenges and good practices are provided for businesses of different types and sizes. And more than 50 specific keys to alignment are included. What You Will Learn Improve your security culture: clarify security-related roles, communicate effectively to businesspeople, and hire, motivate, or retain outstanding security staff by creating a sense of efficacy Develop a consistent accountability model, information risk taxonomy, and risk management framework Adopt a security and risk governance model consistent with your business structure or culture, manage policy, and optimize security budgeting within the larger business unit and CIO organization IT spend Tailor a control baseline to your organization’s maturity level, regulatory requirements, scale, circumstances, and critical assets Help CIOs, Chief Digital Officers, and other executives to develop an IT strategy for curating cloud solutions and reducing shadow IT, building up DevSecOps and Disciplined Agile, and more Balance access control and accountability approaches, leverage modern digital identity standards to improve digital relationships, and provide data governance and privacy-enhancing capabilities Plan for cyber-resilience: work with the SOC, IT, business groups, and external sources to coordinate incident response and to recover from outages and come back stronger Integrate your learnings from this book into a quick-hitting rational cybersecurity success plan Who This Book Is For Chief Information Security Officers (CISOs) and other heads of security, security directors and managers, security architects and project leads, and other team members providing security leadership to your business
Ensuring Quality To Gain Access To Global Markets
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Author : Martin Kellermann
language : en
Publisher: World Bank Publications
Release Date : 2019-04-09
Ensuring Quality To Gain Access To Global Markets written by Martin Kellermann and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-09 with Business & Economics categories.
In a modern world with rapidly growing international trade, countries compete less based on the availability of natural resources, geographical advantages, and lower labor costs and more on factors related to firms' ability to enter and compete in new markets. One such factor is the ability to demonstrate the quality and safety of goods and services expected by consumers and confirm compliance with international standards. To assure such compliance, a sound quality infrastructure (QI) ecosystem is essential. Jointly developed by the World Bank Group and the National Metrology Institute of Germany, this guide is designed to help development partners and governments analyze a country's quality infrastructure ecosystems and provide recommendations to design and implement reforms and enhance the capacity of their QI institutions.
