Customer Service Performance
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Customer Service Delivery
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Author : Lawrence Fogli
language : en
Publisher: John Wiley & Sons
Release Date : 2006-02-02
Customer Service Delivery written by Lawrence Fogli and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-02 with Business & Economics categories.
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
Measuring The Quality Of Your Customer Service
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Author : New South Wales. Premier's Department
language : en
Publisher:
Release Date : 1995
Measuring The Quality Of Your Customer Service written by New South Wales. Premier's Department and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Customer services categories.
Quality Customer Service Key Strategies For Organisational Performance
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Author : Anthony Ike Chukwuma
language : en
Publisher: AuthorHouse
Release Date : 2019-11-26
Quality Customer Service Key Strategies For Organisational Performance written by Anthony Ike Chukwuma and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-26 with Business & Economics categories.
Anthony Ike Chukwuma is a service quality and customer service strategist. He is a motivational speaker, trainer and conference speaker whose wealth of experience has a tremendous potential to facilitate the growth and improved performance of organisations. He is married with children.
Award Winning Customer Service
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2007-08-29
Award Winning Customer Service written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08-29 with Business & Economics categories.
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
How Airports Measure Customer Service Performance
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Author : Lois S. Kramer
language : en
Publisher: Transportation Research Board
Release Date : 2013
How Airports Measure Customer Service Performance written by Lois S. Kramer and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Transportation categories.
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Total Quality Service
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Author : D.H. Stamatis
language : en
Publisher: Routledge
Release Date : 2018-12-12
Total Quality Service written by D.H. Stamatis and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-12 with Business & Economics categories.
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Superior Service Quality Can Be A Success Factor
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Author : Kathrin Mössler
language : en
Publisher: GRIN Verlag
Release Date : 2002-06-11
Superior Service Quality Can Be A Success Factor written by Kathrin Mössler and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-06-11 with Business & Economics categories.
Essay from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: A-, University of Otago (Marketing department), course: Service Marketing, language: English, abstract: Companies today are faced with a highly competitive environment. For this reason it has become a challenge to differentiate a company′s product from that of competitors, to maintain and/or expand the customer base, increase outcomes, and ultimately to enhance firm performance. Creating a product (good or service) that is unique in the eyes of the customer is becoming increasingly difficult. In order to achieve this goal, the company has to develop a good strategy. Reducing costs, and offering lower rates, or other pricing options may be only a partial answer. Meeting customer expectations for quality of service will also be an important key factor to maintain customer loyalty or to lure in new customers. [...]
Design And Management Of Service Processes
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Author : Rohit Ramaswamy
language : en
Publisher: Prentice Hall
Release Date : 1996
Design And Management Of Service Processes written by Rohit Ramaswamy and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
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Customer Service Performance Benchmarks
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Author : American Productivity & Quality Center
language : en
Publisher:
Release Date : 2004-06-01
Customer Service Performance Benchmarks written by American Productivity & Quality Center and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-06-01 with categories.
Customer Service And Distribution Strategy
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Author : Martin Christopher
language : en
Publisher: John Wiley & Sons
Release Date : 1979
Customer Service And Distribution Strategy written by Martin Christopher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1979 with Business & Economics categories.