Futebol Sist Mico

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Service Breakthroughs

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Author : James L. Heskett
language : en
Publisher: Simon and Schuster
Release Date : 1990-09-17

Service Breakthroughs written by James L. Heskett and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990-09-17 with Business & Economics categories.

What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail. At the heart of breakthrough performance, the authors contend, is a sometimes intuitive but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors. The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results achieved for customers rather than services performed. They target market segments by focusing on psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a service delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service. These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.

Wikinomics

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Author : Anthony D. Williams
language : en
Publisher: Atlantic Books Ltd
Release Date : 2011-03-01

Wikinomics written by Anthony D. Williams and has been published by Atlantic Books Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-01 with Business & Economics categories.

An International Bestseller. An Economist Book of the Year. A Financial Times Book of the Year. Shortlisted for the Financial Times Business Book of the Year. Wikinomics shows how businesses can collaborate creatively with their customers to succeed in the age of Wikipedia, YouTube and Linux: 'The Number 1 must-read... A breathtaking piece of work.' Tom Peters. The knowledge, resources and computing power of billions of people are self-organizing into a massive, new collective force. Interconnected and orchestrated via blogs, wikis, chat rooms, peer-to-peer networks, and personal broadcasting, the web is being reinvented to provide the first global platform for collaboration in history.

Barbarians Gentlemen And Players

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Author : Eric Dunning
language : en
Publisher: Psychology Press
Release Date : 2005

Barbarians Gentlemen And Players written by Eric Dunning and has been published by Psychology Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Social Science categories.

This revised edition of a classic text explores the development of rugby from a folk game into its modern forms. Updated with a substantial new foreword and epilogue.

Capital Tricerebral E Administra O Sist Mica

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Author : Waldemar De Gregori
language : pt-BR
Publisher: Waldemar De Gregori
Release Date : 2015-02-16

Capital Tricerebral E Administra O Sist Mica written by Waldemar De Gregori and has been published by Waldemar De Gregori this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-16 with Philosophy categories.

Football And Colonialism

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Author : Nuno Domingos
language : en
Publisher: Ohio University Press
Release Date : 2017-07-25

Football And Colonialism written by Nuno Domingos and has been published by Ohio University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-25 with Social Science categories.

In articles for the newspaper O Brado Africano in the mid-1950s, poet and journalist José Craveirinha described the ways in which the Mozambican football players in the suburbs of Lourenço Marques (now Maputo) adapted the European sport to their own expressive ends. Through gesture, footwork, and patois, they used what Craveirinha termed “malice”—or cunning—to negotiate their places in the colonial state. “These manifestations demand a vast study,” Craveirinha wrote, “which would lead to a greater knowledge of the black man, of his problems, of his clashes with European civilization, in short, to a thorough treatise of useful and instructive ethnography.” In Football and Colonialism, Nuno Domingos accomplishes that study. Ambitious and meticulously researched, the work draws upon an array of primary sources, including newspapers, national archives, poetry and songs, and interviews with former footballers. Domingos shows how local performances and popular culture practices became sites of an embodied history of Mozambique. The work will break new ground for scholars of African history and politics, urban studies, popular culture, and gendered forms of domination and resistance.

Peace And War

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Author : Raymond Aron
language : en
Publisher: Transaction Publishers
Release Date : 2003

Peace And War written by Raymond Aron and has been published by Transaction Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Political Science categories.

Peace and War by Raymond Aron is one of the greatest books ever written on international relations. Aron's starting point is the state of nature that exists between nations, a condition that differs essentially from the civil state that holds within political communities. Ever keeping this brute fact about the life of nations in mind and ranging widely over political history and many disciplines, Aron develops the essential analytical tools to enable us to think clearly about the stakes and possibilities of international relations. In his first section, “Theory,” Aron shows that, while international relations can be mapped, and probabilities discerned, no closed, global “science” of international relations is anything more than a mirage. In the second part, “Sociology,” Aron studies the many ways various subpolitical forces influence foreign policy. He emphasizes that no rigorous determinism is at work: politics—and thus the need for prudent statesmanship—are inescapable in international relations. In part three, “History,” Aron offers a magisterial survey of the twentieth century. He looks at key developments that have had an impact on foreign policy and the emergence of what he calls “universal history,” which brings far-flung peoples into regular contact for the first time. In a final section, “Praxeology,” Aron articulates a normative theory of international relations that rejects both the bleak vision of the Machiavellians, who hold that any means are legitimate, and the naiveté of the idealists, who think foreign policy can be overcome. This new edition of Peace and War includes an informative introduction by Daniel J. Mahoney and Brian C. Anderson, situating Aron's thought in a new post-Cold War context, and evaluating his contribution to the study of politics and international relations.

Os Jogos

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Author : Edilberto Coutinho
language : pt-BR
Publisher:
Release Date : 1984

Os Jogos written by Edilberto Coutinho and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Soccer categories.

Aplicaciones Pr Cticas Desde La Preparaci N F Sica

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Author : Francisco Beade Feal
language : es
Publisher: MC Sports
Release Date : 2006-05-06

Aplicaciones Pr Cticas Desde La Preparaci N F Sica written by Francisco Beade Feal and has been published by MC Sports this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-05-06 with Soccer categories.

El autor analiza en el siguiente tratado de manera individual y pormenorizada la resistencia, la fuerza y la velocidad. En su desglose se formula de cada una de ellas: su conceptualizacion, las bases estructurales, sus consecuencias y aplicaciones para el entrenamiento, y su aplicacion al juego.

The Health Psychology Reader

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Author : David F Marks
language : en
Publisher: SAGE
Release Date : 2002-06-06

The Health Psychology Reader written by David F Marks and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-06-06 with Psychology categories.

The Health Psychology Reader is designed to complement and support the recent textbook Health Psychology: Theory, Research and Practice by David F. Marks, Michael Murray, Brian Evans and Carla Willig (SAGE, 2000). It can also be used as a stand-alone resource given its didactic nature. The Reader explores key topics within the health psychology field with incisive introductions to each section by the Editor and includes a selection of the most important theoretical and empirical published work.

Cognitive Science Recent Advances And Recurring Problems

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Author : Fred Adams
language : en
Publisher: Vernon Press
Release Date : 2019-04-18

Cognitive Science Recent Advances And Recurring Problems written by Fred Adams and has been published by Vernon Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-18 with Science categories.

This book consists of an edited collection of original essays of the highest academic quality by seasoned experts in their fields of cognitive science. The essays are interdisciplinary, drawing from many of the fields known collectively as “the cognitive sciences.” Topics discussed represent a significant cross-section of the most current and interesting issues in cognitive science. Specific topics include matters regarding machine learning and cognitive architecture, the nature of cognitive content, the relationship of information to cognition, the role of language and communication in cognition, the nature of embodied cognition, selective topics in visual cognition, brain connectivity, computation and simulation, social and technological issues within the cognitive sciences, and significant issues in the history of neuroscience. This book will be of interest to both professional researchers and newer students and graduate students in the fields of cognitive science—including computer science, linguistics, philosophy, psychology and neuroscience. The essays are in English and are designed to be as free as possible of technical jargon and therefore accessible to young scholars and to scholars who are new to the cognitive neurosciences. In addition to several entries by single authors, the book contains several interesting roundtables where researchers contribute answers to a central question presented to those in the focus group on one of the core areas listed above. This exciting approach provides a variety of perspectives from across disciplines on topics of current concern in the cognitive sciences.