Fy2001 Customer Satisfaction Survey Report
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Massnahmen Gegen Die Arbeitslosigkeit Z Rich Stadt
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Author :
language : en
Publisher:
Release Date : 1893
Massnahmen Gegen Die Arbeitslosigkeit Z Rich Stadt written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1893 with categories.
Enthält Broschüren und Zeitungsartikel zur entsprechenden Thematik.
Fy 2002 Customer Satisfaction Top 200 Users Survey Composite Report
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Author :
language : en
Publisher:
Release Date : 2002
Fy 2002 Customer Satisfaction Top 200 Users Survey Composite Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. Two surveys are conducted: Customer Satisfaction Survey (CSS). A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. The top 200 Users were defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.
Fy 2002 Customer Satisfaction Survey Report
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Author :
language : en
Publisher:
Release Date : 2002
Fy 2002 Customer Satisfaction Survey Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
In April 2002, the Defense Technical Information Center (DTIC) conducted its annual customer satisfaction survey to help us better understand how to serve our user community. The overall objective of this survey was to receive insight in measuring the effectiveness of DTIC's products and customer services. This report summarizes the results of the FY 2002 Customer Satisfaction Survey (FY 2002 CS Survey). It also compares results from the FY 2001 and FY 1999 Customer Satisfaction Survey findings. In addition, the survey queried customers in six areas: Customer Service Experiences, Global Customer Service Performance, DTIC Products and Services, DTIC Online Services, User Demographics, Communication/Access and Information Requirements. Questions on the survey were geared toward customer service factors: accessibility, accuracy, courtesy, helpfulness, knowledge, professionalism, responsiveness, and speed of service. Other questions targeted aspects of DTIC's products (i.e., customer involvement, quality, access) as well as adequate, useful and prompt information distribution.
Fy 2001 Customer Satisfiction Top 200 Users Composite Survey Report
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Author :
language : en
Publisher:
Release Date : 2001
Fy 2001 Customer Satisfiction Top 200 Users Composite Survey Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
Our continued success or failure depends on our ability to learn what our customers really want and need. To successfully achieve this purpose, it is imperative that we gain a "customer- valued" perspective of how well we are doing in meeting customer expectations. In other words, do we provide the kind of products, services and customer care that compels customers to choose us rather than other available sources? To ensure that we gain this requisite knowledge, we surveyed both the general user population (Part 1) and our Top 200 core users (Part 2) . Roth surveys were specifically designed to meet the following knowledge objectives: - To improve customer retention - To determine the quality of customer care and support - To track the effects of change in product and service quality - To indicate trends in products, services and customer care - To determine the perceived quality of products, services and web pages - To benchmark our quality results with other federal government agencies.
Fy 2002 Top 200 Users Survey Report
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Author :
language : en
Publisher:
Release Date : 2002
Fy 2002 Top 200 Users Survey Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. There are two surveys conducted: Top 200 Users. Defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The Customer Satisfaction Survey was a random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. In FY 2001, selected data elements from both surveys were combined into the 2001 Annual Survey Composite Data Report. A similar combined report is planned for FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.
Fy2001 Top 200 Users Survey Report
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Author :
language : en
Publisher:
Release Date : 2001
Fy2001 Top 200 Users Survey Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
Our continued success or failure depends on really knowing our customers, especially our core customers. Why? Core customers represent the single best source for our continued growth. To put this into perspective, look at the core customers' impact on UTIC's FY 2000 business results. Core ETIC users accounted for 86 percent of all document orders, 86 percent of total billing and 48 percent of all full-text downloads. To successfully achieve this important purpose, it is imperative that we gain a "customer-valued" perspective of how well we are meeting their expectations. In other words, do we provide the kind of products, services and customer care that compels our core customers to remain loyal clients rather than seeking other available sources? The Top 200 User Survey (Part II of the annual survey process) was specifically designed not only to collect critical customer satisfaction data, but also to meet the following objectives: - Improve customer retention - Determine the quality of customer care and support - Track the effects of change in product and service quality - Indicate trends in product, service and customer care - Determine the quality of products, services and web pages.
Performance And Accountability Report
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Author : United States. Patent and Trademark Office
language : en
Publisher:
Release Date : 2001
Performance And Accountability Report written by United States. Patent and Trademark Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Patents categories.
Domestic Customer Satisfaction Survey Report
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Author :
language : en
Publisher:
Release Date : 1995
Domestic Customer Satisfaction Survey Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with categories.
Department Of The Interior And Related Agencies Appropriations For 2003
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Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
language : en
Publisher:
Release Date : 2002
Department Of The Interior And Related Agencies Appropriations For 2003 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Political Science categories.
Customer Satisfaction Survey
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Author : United States. Bureau of Reclamation
language : en
Publisher:
Release Date : 1998
Customer Satisfaction Survey written by United States. Bureau of Reclamation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Administrative agencies categories.
