Service America
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Service America
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Author : Karl Albrecht
language : en
Publisher: McGraw-Hill Professional Publishing
Release Date : 1985
Service America written by Karl Albrecht and has been published by McGraw-Hill Professional Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with Business & Economics categories.
This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.
Service America In The New Economy
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Author : Karl Albrecht
language : en
Publisher: McGraw-Hill Companies
Release Date : 2002
Service America In The New Economy written by Karl Albrecht and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
America S Service Meltdown
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Author : Raul Pupo
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2010-06-16
America S Service Meltdown written by Raul Pupo and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-16 with Business & Economics categories.
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Public Workers In Service Of America
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Author : Frederick W. Gooding Jr.
language : en
Publisher: University of Illinois Press
Release Date : 2023-08-15
Public Workers In Service Of America written by Frederick W. Gooding Jr. and has been published by University of Illinois Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-15 with Political Science categories.
From white-collar executives to mail carriers, public workers meet the needs of the entire nation. Frederick W. Gooding Jr. and Eric S. Yellin edit a collection of new research on this understudied workforce. Part One begins in the late nineteenth- and early twentieth century to explore how questions of race, class, and gender shaped public workers, their workplaces, and their place in American democracy. In Part Two, essayists examine race and gender discrimination while revealing the subtle contemporary forms of marginalization that keep Black men and Black and white women underpaid and overlooked for promotion. The historic labor actions detailed in Part Three illuminate how city employees organized not only for better pay and working conditions but to seek recognition from city officials, the public, and the national labor movement. Part Four focuses on nurses and teachers to address the thorny question of whether certain groups deserve premium pay for their irreplaceable work and sacrifices or if serving the greater good is a reward unto itself. Contributors: Eileen Boris, Cathleen D. Cahill, Frederick W. Gooding Jr., William P. Jones, Francis Ryan, Jon Shelton, Joseph E. Slater, Katherine Turk, Eric S. Yellin, and Amy Zanoni
America S Secret Service Ace
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Author : Nick Carr
language : en
Publisher: Wildside Press LLC
Release Date : 2007-09-01
America S Secret Service Ace written by Nick Carr and has been published by Wildside Press LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-01 with Reference categories.
Nick Carr provides a comprehensive look at this extraordinary, forty-eight-chapter pulp serial, complete with character guides, plot points, and front-cover reproductions.
Foreign Service Regulations Of The United States Of America
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Author : United States. Department of State. Division of Foreign Service Administration
language : en
Publisher:
Release Date : 1941
Foreign Service Regulations Of The United States Of America written by United States. Department of State. Division of Foreign Service Administration and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1941 with categories.
Renewing America Through National Service And Volunteerism
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Author : United States. Congress. House. Committee on Education and Labor
language : en
Publisher:
Release Date : 2009
Renewing America Through National Service And Volunteerism written by United States. Congress. House. Committee on Education and Labor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
Serve America Higher Education Innovative Projects American Conservation And Youth Service Corps National And Community Service
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Author :
language : en
Publisher:
Release Date : 1992
Serve America Higher Education Innovative Projects American Conservation And Youth Service Corps National And Community Service written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Federal aid to higher education categories.
Mail Service In Rural America Hearings Before The Subcommittee On Postal Service Of 93 2 Nov 15 19 26 1974
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Author : United States. Congress. House. Post Office and Civil Service Committee
language : en
Publisher:
Release Date : 1974
Mail Service In Rural America Hearings Before The Subcommittee On Postal Service Of 93 2 Nov 15 19 26 1974 written by United States. Congress. House. Post Office and Civil Service Committee and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1974 with categories.
Vista Volunteers In Service To America
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Author : Shami Lubin
language : en
Publisher:
Release Date : 1971
Vista Volunteers In Service To America written by Shami Lubin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1971 with categories.