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Stars Align In Ferry Lane Market


Stars Align In Ferry Lane Market
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The Effortless Experience


The Effortless Experience
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Author : Matthew Dixon
language : en
Publisher: Penguin UK
Release Date : 2013-09-12

The Effortless Experience written by Matthew Dixon and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-12 with Business & Economics categories.


A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head. Companies devote untold time and resources trying to dazzle customers. Yet CEB's careful research proves that is wildly overrated: loyalty has a lot more to do with how well companies deliver on their basic promises than on how dazzling the service experience might be. Forget bells and whistles and just solve your customer's problems. The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, insights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the 'dazzle factor' fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked. 'A business detective story, in which cherished truths are systematically investigated-and frequently debunked' -Dan Heath, coauthor of Decisive, Switch, and Made to Stick Matt Dixon is Executive Director of the Sales & Service Practice at CEB. He is a frequent contributor to the Harvard Business Review, and his previous book, The Challenger Sale, was a Wall Street Journal bestseller. Nick Toman is Senior Director of Research for CEB's Sales & Services Practice and is a frequent contributor to the Harvard Business Review. Rick DeLisi is Senior Director of Advisory Services for CEB's Sales & Service Practice and a noted public speaker and facilitator.



Jupiter S Travels


Jupiter S Travels
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Author : Ted Simon
language : en
Publisher: Penguin UK
Release Date : 2007-01-25

Jupiter S Travels written by Ted Simon and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-25 with Travel categories.


Jupiter's Travels -Ted Simon's astonishing 4 year motorbike journey around the world The book that inspired Ewan McGregor's Long Way Round In the late 1970s Ted Simon set off on a Triumph and rode 63,000 miles over four years through fifty-four countries in a journey that took him around the world. Through breakdowns, prison, war, revolutions, disasters and a Californian commune, he travelled into the depths of fear and reached the heights of euphoria. He met astonishing people and was treated as a spy, a welcome stranger and even a god. For Simon the trip became a journey into his own soul, and for many others - including bikers Charley Boorman and Ewan McGrergor - it provides an inspiration they will never forget. This classic text, which has informed a whole genre of travel writing in the thirty years since it was first published, will never be bettered for sheer adventure, passion, humour and honesty. Brought up in England by a German mother and a Romanian father, Ted Simon found himself impelled by an insatiable desire to explore the world. It led him to abandon an early scientific career in favour of journalism, and he has worked for several newspapers and magazines on Fleet Street and elsewhere. Ted Simon is also the author of Riding Home and The Gypsy in Me.



The Empty Family


The Empty Family
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Author : Colm Toibin
language : en
Publisher: Simon and Schuster
Release Date : 2011-01-04

The Empty Family written by Colm Toibin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-04 with Fiction categories.


Colm Tóibín’s exquisitely written new stories, set in present-day Ireland, 1970s Spain and nineteenthcentury England, are about people linked by love, loneliness and desire. Tóibín is a master at portraying mute emotion, intense intimacies that remain unacknowledged or unspoken. In this stunning collection, he cements his status as “his generation’s most gifted writer of love’s complicated, contradictory power” (Los Angeles Times). “Silence” is a brilliant historical set piece about Lady Gregory, widowed and abandoned by her lover, who tells the writer Henry James a confessional story at a dinner party. In “Two Women,” an eminent Irish set designer, aloof and prickly, takes a job in her homeland, and is forced to confront devastating emotions she has long repressed. “The New Spain” is the story of an intransigent woman who returns home after a decade in exile and shatters the fragile peace her family has forged in the post-Franco world. And in the breathtaking long story “The Street,” Tóibín imagines a startling relationship between two Pakistani workers in Barcelona—a taboo affair in a community ruled by obedience and silence. Tóibín’s characters are often difficult and combative, compelled to disguise their vulnerability and longings. Yet he unmasks them, and in doing so offers us a set of extraordinarily moving stories that remind us of the fragility and individuality of human life. As The New York Review of Books has said, Tóibín “understands the tenuousness of love and comfort—and, after everything, its necessity.”



Fish Can T See Water


Fish Can T See Water
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Author : Kai Hammerich
language : en
Publisher: John Wiley & Sons
Release Date : 2013-09-30

Fish Can T See Water written by Kai Hammerich and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-30 with Business & Economics categories.


How national culture impacts organizational culture—and business success Using extensive case studies of successful global corporations, this book explores the impact of national culture on the corporate strategy and its execution, and through this ultimately business success—or failure. It does not argue that different cultures lead to different business results, but that all cultures impact organizations in ways both positive and negative, depending on the business cycle, the particular business, and the particular strategies being pursued. Depending on all of these factors, cultural dynamics can either enable or derail performance. But recognizing those cultural factors is difficult for business leaders; like everyone else, they too can be blind to the culture of which they are a part. The book offers managers and leaders eight recommendations for recognizing those cultural factors that negatively impact performance, as well as those that can be harnessed to encourage superior performance. With real case studies from companies in Asia, Europe, and the United States, this book offers a truly global approach to organizational culture. Offers a fresh approach to the effects of national culture on organizational culture that is applicable to any country in any region Based on case studies of such companies as Toyota, Samsung, General Motors, Nokia, Walmart, Kone and British Leyland It describes the origins and nature of the most common corporate crisis and how culture impacts the response to such a crisis Ideal for managers, business leaders, and board members, as well as business school students A welcome response to the flat-Earth fad that argues we're all alike, this book offers a nuanced and practical view of cultural differentiators and how they can enable or derail business performance.



Find Your Next Using The Business Genome Approach To Find Your Company S Next Competitive Edge


Find Your Next Using The Business Genome Approach To Find Your Company S Next Competitive Edge
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Author : Andrea Kates
language : en
Publisher: McGraw Hill Professional
Release Date : 2011-11-04

Find Your Next Using The Business Genome Approach To Find Your Company S Next Competitive Edge written by Andrea Kates and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-04 with Business & Economics categories.


Combat flat sales, capture new markets, and drive innovation using the Business Genome approach The Business Genome is a proprietary database that tracks company data, maps it across data of all industries, detects patterns, and determines precisely how that company should plan for the future. In Find Your Next, Business Genome creator Andrea Kates explains how to ensure growth and prosperity in years to come. She provides the tools you need to create you business “genome,” or DNA—your company’s unique position in today’s market based on strengths, challenges, industry trends, and other factors—match it to that of a successful company in another industry, then model your own decisions on those of the matching company.



Infoworld


Infoworld
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Author :
language : en
Publisher:
Release Date : 1983-10-24

Infoworld written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983-10-24 with categories.


InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.



Legal Systems Very Different From Ours


Legal Systems Very Different From Ours
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Author : Peter Leeson
language : en
Publisher: Independently Published
Release Date : 2019-01-09

Legal Systems Very Different From Ours written by Peter Leeson and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-09 with Law categories.


This book looks at thirteen different legal systems, ranging from Imperial China to modern Amish: how they worked, what problems they faced, how they dealt with them. Some chapters deal with a single legal system, others with topics relevant to several, such as problems with law based on divine revelation or how systems work in which law enforcement is private and decentralized. The book's underlying assumption is that all human societies face the same problems, deal with them in an interesting variety of different ways, are all the work of grown-ups, hence should all be taken seriously. It ends with a chapter on features of past legal systems that a modern system might want to borrow.



The God Of Driving


The God Of Driving
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Author : Amy Fine Collins
language : en
Publisher: Simon and Schuster
Release Date : 2004-08-24

The God Of Driving written by Amy Fine Collins and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-08-24 with Biography & Autobiography categories.


This is the true story of what happens when a Park Avenue society diva decides to confront her lifelong fear of driving and meets a man who is, for her, the God of Driving.



The Challenger Customer


The Challenger Customer
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Author : Brent Adamson
language : en
Publisher: Penguin
Release Date : 2015-09-08

The Challenger Customer written by Brent Adamson and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-08 with Business & Economics categories.


Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge. Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and champion your products and services across the organization. It turns out that’s the last person you need. Most marketing and sales teams go after low-hanging fruit: buyers who are eager and have clearly articulated needs. That’s simply human nature; it’s much easier to build a relationship with someone who always makes time for you, engages with your content, and listens attentively. But according to brand-new CEB research—based on data from thousands of B2B marketers, sellers, and buyers around the world—the highest-performing teams focus their time on potential customers who are far more skeptical, far less interested in meeting, and ultimately agnostic as to who wins the deal. How could this be? The authors of The Challenger Customer reveal that high-performing B2B teams grasp something that their average-performing peers don’t: Now that big, complex deals increasingly require consensus among a wide range of players across the organization, the limiting factor is rarely the salesperson’s inability to get an individual stakeholder to agree to a solution. More often it’s that the stakeholders inside the company can’t even agree with one another about what the problem is. It turns out only a very specific type of customer stakeholder has the credibility, persuasive skill, and will to effectively challenge his or her colleagues to pursue anything more ambitious than the status quo. These customers get deals to the finish line far more often than friendlier stakeholders who seem so receptive at first. In other words, Challenger sellers do best when they target Challenger customers. The Challenger Customer unveils research-based tools that will help you distinguish the "Talkers" from the "Mobilizers" in any organization. It also provides a blueprint for finding them, engaging them with disruptive insight, and equipping them to effectively challenge their own organization.



Private Island


Private Island
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Author : James Meek
language : en
Publisher: Verso Books
Release Date : 2014-10-07

Private Island written by James Meek and has been published by Verso Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-07 with Political Science categories.


“The essential public good that Margaret Thatcher, Tony Blair and now Cameron sell is not power stations, or trains, or hospitals. It’s the public itself. it’s us.” In a little over a generation the bones and sinews of the British economy – rail, energy, water, postal services, municipal housing – have been sold to remote, unaccountable private owners, often from overseas. In a series of brilliant portraits the award-winning novelist and journalist James Meek shows how Britain’s common wealth became private, and the impact it has had on us all: from the growing shortage of housing to spiralling energy bills. Meek explores the human stories behind the incremental privatization of the nation over the last three decades. He shows how, as our national assets are sold, ordinary citizens are handed over to private tax-gatherers, and the greatest burden of taxes shifts to the poorest. In the end, it is not only public enterprises that have become private property, but we ourselves. Urgent, powerfully written and deeply moving, this is a passionate anatomy of the state of the nation: of what we have lost and what losing it cost us – the rent we must pay to exist on this private island.