The Services Challenge
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Collaboration In Public Services
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Author : Andrew Gray
language : en
Publisher: Transaction Publishers
Release Date :
Collaboration In Public Services written by Andrew Gray and has been published by Transaction Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on with Political Science categories.
The International Group for Policy and Program Evaluation (INTEVAL) serves as a forum for scholars and practitioners of public policy to discuss ideas and developments as a community dedicated to enhancing the contribution of evaluation to government. From the group's studies has emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public policies and identifies the challenges for policy and program evaluation. Written by a mix of academics, program managers, evaluators, and auditors, this volume explores the forms and challenges of collaboration in different national contexts. Chapter 1 introduces the notion and manifestations of collaboration and discusses emerging issues. Chapter 2 examines partnerships and networks of public service delivery. Chapter 3, drawing on Dutch and British data, reveals the QUANGO as both a collaborative end and means. Chapter 4 analyzes Israel's push to enhance collaboration with voluntary organizations. Chapter 5 examines the Canadian and Danish experiences. Chapter 6 suggests that the creation of markets to improve quality has not been totally successful at least in Nordic countries. Chapter 7 suggests that traditional service values such as trust and parliamentary accountability are challenged by the complexity of collaboration, but, using illustrations from Canada and other OECD countries, argues that results-based governance can increase trust, flexibility, and empowerment. Chapter 8 demonstrates from Dutch and Canadian experiences that auditor responses to collaborative delivery tend to overlook traditional roles as guardians of accountability on behalf of parliaments. Chapter 9 deliberates the efficacy of programs involving multiple partners. Chapter 10 discusses the lessons and challenges of evaluation and collaborative government. Andrew Gray is emeritus professor of public sector management, University of Durham and deputy editor of Public Money and Management. Bill Jenkins is professor of public policy and management at The University of Kent and deputy editor of Public Administration. Frans Leeuw is chief review officer, the Netherlands' Inspectorate for Education and professor of sociology at Utrecht University. John Mayne is a principal with the Office of the Auditor General of Canada.
Semantic Web Services Challenge
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Author : Charles J. Petrie
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-11-27
Semantic Web Services Challenge written by Charles J. Petrie and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-27 with Computers categories.
This is an edited volume that develops a common understanding of the various technologies intended to facilitate the automation of mediation, choreography and discovery for Web Services using semantic annotations. The volume explores trade-offs among existing approaches, and reveals strengths and weaknesses of proposed approaches, as well as which aspects of the problem are not yet covered. The book is designed for a professional audience composed of practitioners and researchers in industry. Professionals can use it to evaluate SWS technology for their potential practical use. The book is also suitable for advanced-level students in computer science.
The Service Productivity And Quality Challenge
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Author : P.T. Harker
language : en
Publisher: Springer Science & Business Media
Release Date : 1995-05-31
The Service Productivity And Quality Challenge written by P.T. Harker and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-05-31 with Business & Economics categories.
The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the services sector. Section I addresses the economy-wide problems of measuring service productivity and its impact on economic performance. The growing volume and recognition of trade and international competition in services is the subject of Section II. The first two sections together outline the broad parameters facing the economy and individual managers as they struggle to improve service productivity in an increasingly competitive international market. The specific steps to be taken are addressed in Section III. Section IV presents an operations management perspective on the productivity problem. Section V presents the problems and opportunities that exist in productivity improvement in market services (i.e. those industries where some degree of competition and market pricing exists). Finally, non-market services, a vital part of all developed economies, are discussed in Section VI. The Service Productivity and Quality Challenge presents the state of the art thinking on the service productivity challenge from a variety of disciplines. Rather than a cursory view of each discipline's perspective, the papers go into detail on each subject or industry. Taken as a whole, they provide a panoramic view of the problem and its potential solutions.
The Competitive Challenge For Service Industries
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Author : DeAnne S. Julius
language : en
Publisher:
Release Date : 1994
The Competitive Challenge For Service Industries written by DeAnne S. Julius and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Service industries categories.
Service Design For Business
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Author : Ben Reason
language : en
Publisher: John Wiley & Sons
Release Date : 2015-12-28
Service Design For Business written by Ben Reason and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-28 with Business & Economics categories.
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
The 15 Steps Challenge
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Author : NHS Institute for Innovation and Improvement
language : en
Publisher:
Release Date : 2012
The 15 Steps Challenge written by NHS Institute for Innovation and Improvement and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
U S Postal Service Sustained Attention To Challenges Remains Critical
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Author :
language : en
Publisher: DIANE Publishing
Release Date : 2000
U S Postal Service Sustained Attention To Challenges Remains Critical written by and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with categories.
Retention And Recruitment For The Volunteer Emergency Services Challenges And Solutions
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Author :
language : en
Publisher: FEMA
Release Date :
Retention And Recruitment For The Volunteer Emergency Services Challenges And Solutions written by and has been published by FEMA this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Challenges For Next Generation Network Operations And Service Management
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Author : Yan Ma
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-10-06
Challenges For Next Generation Network Operations And Service Management written by Yan Ma and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-06 with Computers categories.
This book constitutes the refereed proceedings of the 11th Asia-Pacific Network Operations and Management Symposium, APNOMS 2008, held in Beijing, China, in October 2008. The 43 revised full papers and 34 revised short papers presented were carefully reviewed and selected from 195 submissions. The papers are organized in topical sections on routing and topology management; fault management; community and virtual group management; autonomous and distributed control; sensor network management; traffic identification; QoS management; policy and service management; wireless and mobile network management; security management; short papers.
Fish And Wildlife Service Challenges To Managing The Carlsbad California Field Office S Endangered Species Workload Report To Congressional Requesters
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Author :
language : en
Publisher: DIANE Publishing
Release Date : 2001
Fish And Wildlife Service Challenges To Managing The Carlsbad California Field Office S Endangered Species Workload Report To Congressional Requesters written by and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.