A Study Of Employee Engagement And Its Impact On Organizational Citizenship Behavior In The Hotel Industry
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A Study Of Employee Engagement And Its Impact On Organizational Citizenship Behavior In The Hotel Industry
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Author : Sheetal Yadav
language : en
Publisher:
Release Date : 2019
A Study Of Employee Engagement And Its Impact On Organizational Citizenship Behavior In The Hotel Industry written by Sheetal Yadav and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
The study aims to examine the relationship between Employee Engagement (EE) and Organizational Citizenship Behavior (OCB) in the Indian hotel industry. Data was collected using a research instrument for EE and OCB. The response rate for employee engagement was 25.5% and for OCB 13.75%. The Exploratory Factor Analysis extracted three factors of EE, namely, intimacy, enthrall, and participation. Further, these factors of EE were analyzed with OCB for correlation and t-test, and the result proves that EE has a significant impact on OCB. Since the deductive inquiry proceeds from the general concept to the specific, the findings of the study provide a significant indicator to the firms for enhancing OCB by engaging its employees more effectively. The study can contribute to developing a conceptual model for demonstrating the relationship between EE and OCB.
Employee Engagement In Contemporary Organizations
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Author : Paul Turner
language : en
Publisher: Springer Nature
Release Date : 2019-12-30
Employee Engagement In Contemporary Organizations written by Paul Turner and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-30 with Business & Economics categories.
Although researchers have made great strides in clarifying the meaning of employee engagement, scholars are ambivalent as to whether employee engagement is distinct from other constructs related to the employee–organization relationship, and it is argued that there is a need for further scholarly examination and exploration, particularly within the context of the rapidly changing work environment where twenty-first-century technology and behaviour meet twentieth-century organization, demanding innovative responses to the challenges of employee engagement. Addressing this issue, this book reviews, analyses and presents evidence from academic researchers and supplements this with practice-based case studies from a range of international organizations. The author seeks to provide a coherent, consistent definition of employee engagement; clarity about its benefits; identification of its key features and attributes, and an understanding of how these are translated into practice; and insight into the most effective ways of measuring employee engagement in a meaningful way.
A Multi Level Examination Of Factors Predicting Employee Engagement And Its Impact On Customer Outcomes In The Restaurant Industry
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Author : Jichul Jang
language : en
Publisher:
Release Date : 2013
A Multi Level Examination Of Factors Predicting Employee Engagement And Its Impact On Customer Outcomes In The Restaurant Industry written by Jichul Jang and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
Abstract: With increasingly fierce competition in the hospitality industry, employee engagement is becoming a topic of considerable interest among researchers and practitioners. The primary reason for this growing interest in employee engagement is that engaged employees are now considered one of the key factors that contribute to building a competitive advantage for organizations. However, the challenge of engaging employees is mounting. For instance, Crabtree (2005) showed that nearly 15% of U.S. employees were disengaged in their work, costing employers $300 billion a year in lost productivity. Therefore, understanding the drivers that may foster increased levels of employee engagement is crucial to service organizations if they are to sustain a competitive advantage and reduce costs related to employee disengagement. To date, however, empirical research examining the role of employee engagement as an effective strategy in the hospitality industry has been limited. In order to fill this research gap, this study developed and tested a conceptual model examining the antecedents and consequences of employee engagement in the restaurant setting. More specifically, the study identified the employee perception of servant leadership, personal-organization (P-O) value congruence and employee self-efficacy as the antecedents of employee engagement. In particular, this study used employee self-efficacy as a potential mediator in the relationship between the employee perception of servant leadership and employee engagement. This study also examined the impact of employee engagement on service-oriented organizational citizenship behaviors (OCBs) as the consequence of employee engagement. Furthermore, this study explored the relationship between store-level service-oriented OCBs and store-level customer outcomes such as customer satisfaction and customer loyalty. In order to test the hypothesized model, data were drawn from 245 non-managerial employees and 1,374 customers in nine restaurants in the United States. The results indicated that both the employee perception of servant leadership and P-O value congruence were positively related to employee engagement. This study further found that employee self-efficacy partially mediated the relationship between the employee perception of servant leadership and employee engagement. The results also demonstrated that employee engagement was positively related to service-oriented OCBs at the individual level. Store-level service oriented OCBs were positively associated with store-level customer outcomes such as customer satisfaction and customer loyalty.
Understanding Employee Engagement
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Author : Zinta S. Byrne
language : en
Publisher: Routledge
Release Date : 2014-08-07
Understanding Employee Engagement written by Zinta S. Byrne and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-07 with Psychology categories.
Employee engagement is a novel concept that has been building momentum in recent years. Understanding Employee Engagement: Theory, Research, and Practice exposes the science and practice of employee engagement. Grounded in theory and empirical research, this book debates the definitions of engagement, provides a comprehensive evaluation of empirical findings in the engagement field including a focus on international findings, and offers implications for science and practice in organizations. Employers can learn how to foster and drive engagement to increase productivity and happiness, and researchers can master the existing engagement literature and begin to study the many propositions and new models Zinta S. Byrne, Ph.D. proposes throughout the book.
Evaluation Of Employee Engagement On It Companies In Chennai City
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Author : Dr G.Purushothaman
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
Evaluation Of Employee Engagement On It Companies In Chennai City written by Dr G.Purushothaman and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Organizational Behavior Challenges In The Tourism Industry
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Author : Aydin, ?ule
language : en
Publisher: IGI Global
Release Date : 2019-12-27
Organizational Behavior Challenges In The Tourism Industry written by Aydin, ?ule and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-27 with Business & Economics categories.
Improving positive and reducing negative organizational behaviors in businesses are important in terms of organizational success as this will lead to an increase in employee organizational commitment and job satisfaction. Considering that the tourism industry has such a dynamic structure, it is obvious that behavioral issues in the industry need to be scrutinized. Organizational Behavior Challenges in the Tourism Industry is a collection of innovative research that aims to explore relevant theoretical frameworks in terms of organizational behavior issues and provides the opportunity for tourism organizations to understand their employees’ behavior. While highlighting topics including emotional labor, deviant behavior, and organizational cynicism, this book is ideally designed for hotel managers, tour directors, restaurateurs, travel agents, business managers, professionals, researchers, academicians, and students.
Antecedents And Outcomes Of Employee Based Brand Equity
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Author : Bari, Muhammad Waseem
language : en
Publisher: IGI Global
Release Date : 2022-06-17
Antecedents And Outcomes Of Employee Based Brand Equity written by Bari, Muhammad Waseem and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-17 with Business & Economics categories.
Branding and human capital are considered a firm’s most important assets, and the development of these intangible assets is a particularly challenging and important management task for human resource managers and marketers. Employee-based brand equity is a key advantage for the organization and an important part of the brand-based evaluation. To develop an effective and strong employee-based brand equity, firms need to focus on the perceptions of employees and promote positive attitudes about affiliation with the firm. Antecedents and Outcomes of Employee-Based Brand Equity explores the antecedents and consequences of employee-based brand equity from different perspectives and different artifacts of employee-based brand equity. This book highlights the importance of brand equity from a human resource management perspective. It further highlights the ways in which brand equity can be fruitful in understanding and learning different theories and concepts with the interaction of different industries and culture. Covering topics such as employee retention, psychological capital, and brand experience, this premier reference source is an indispensable resource for corporate offices, human resource managers, business leaders and managers, governmental organizations, marketing professionals, customer service professionals, libraries, students and educators of higher education, researchers, and academicians.
Proceedings Of The International Conference On Multidisciplinary Studies Icomsi 2022
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Author : Agung Hidayat
language : en
Publisher: Springer Nature
Release Date : 2023
Proceedings Of The International Conference On Multidisciplinary Studies Icomsi 2022 written by Agung Hidayat and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
Environmental Social And Governance Perspectives On Economic Development In Asia
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Author : William A. Barnett
language : en
Publisher: Emerald Group Publishing
Release Date : 2021-11-08
Environmental Social And Governance Perspectives On Economic Development In Asia written by William A. Barnett and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-08 with Business & Economics categories.
This volume of the International Symposia in Economic Theory and Econometrics explores the latest economic and financial developments in Asia.
Ictr 2018 International Conference On Tourism Research
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Author : Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland
language : en
Publisher: Academic Conferences and publishing limited
Release Date : 2018-03-22
Ictr 2018 International Conference On Tourism Research written by Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland and has been published by Academic Conferences and publishing limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-22 with categories.
These proceedings represent the work of researchers participating in the International Conference on Tourism Research (ICTR 2018) which is being hosted by JAMK University of Applied Sciences, Jyväskylä, Finland on 23-24 March 2018.