A Value Centric Decision Making Framework For Maintenance Services Outsourcing
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A Value Centric Decision Making Framework For Maintenance Services Outsourcing
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Author : Amir Toossi
language : en
Publisher:
Release Date : 2011
A Value Centric Decision Making Framework For Maintenance Services Outsourcing written by Amir Toossi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with categories.
The shift in mindset of decision makers, from maintenance being a "necessary evil" and "cost centre" to a "profit contributor" in manufacturing companies has driven outsourced maintenance suppliers to employ value-centric approaches in order to design more effective maintenance programs. A value assessment for maintenance outsourcing must facilitate the trade-off between cost-centric and value-centric approaches to enable the maintenance service providers to design more effective maintenance organizations. This assessment should also help the customers in a well informed decision making in outsourcing their maintenance function in order to add value to their businesses. Therefore the aim of this research is to develop a decision making framework for maintenance outsourcing based on the assessed customer-value of outsourced maintenance services. In order to develop this decision making framework, the research has been performed in four phases: for the first phase of the study, repertory grid interviewing technique was applied which is an in-depth qualitative study with 33 respondents in four companies which are the customers of outsourced maintenance services. This phase resulted in 29 value dimensions of outsourced maintenance services which contributed to understanding how customers perceive value in a maintenance services context. At the second phase of the research, in order to add rigour to the methodology, based on the attributed value dimensions from Phase1, a novel multi-criteria decision making hierarchy has been developed to enhance a value-centric decision making for maintenance outsourcing. At the third phase, in a novel approach, the quantitative results from the first phase of the study have been input to the hierarchy in order to gain the respondents priorities of outsourcing their maintenance function. This approach has been further validated through its application in industry at the last stage of the research. The results from the first phase of the study identified the dynamic nature of customer-value which changes through customer-supplier phases of relationship which pattern is also evident in respondents from different organisational positions, namely decision makers and end-users. Also companies in different industrial sectors, have different emerging value patterns which need to be considered for designing maintenance service offerings. Also the developed novel decision making hierarchy, helped structuring the decision process for customers of outsourced maintenance services. This framework has been also helpful for suppliers of outsourced maintenance services to continuously improve their service offerings to add value to their customers. Finally combining two techniques from phase 2 and 3 created some opportunities for unbiased group decision making but had shortcomings comparing to the original method which has been identified and discussed. In general, this research contributed to knowledge with: Providing a comprehensive understanding of value-in-use for maintenance services. Providing an AHP hierarchy based on the repertory grid technique. Creating of a decision making framework that helps suppliers and customers to add value through outsourced maintenance services. Combining the repertory grid results with AHP.
The Outsourcing Process
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Author : Ronan McIvor
language : en
Publisher: Cambridge University Press
Release Date : 2005-06-23
The Outsourcing Process written by Ronan McIvor and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-06-23 with Technology & Engineering categories.
Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.
Business Model Innovation
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Author : Nicolai J. Foss
language : en
Publisher:
Release Date : 2015
Business Model Innovation written by Nicolai J. Foss and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Business & Economics categories.
Business model innovation is an important source of competitive advantage and corporate renewal. An increasing number of companies have to innovate their business models, not just because of competitive forces but also because of the ongoing change from product-based to service-based business models. Yet, business model innovation also involves organizational change process that challenges existing processes, structures and modes of control. This volume features thirteen chapters written by authorities on business model innovation. The specific angle, and the novel feature of this book, is to thoroughly examine the organizational dimension of business model innovation. Drawing on organizational theory and empirical observation, the contributors specifically highlight organizational design aspects of business model innovation, focusing on how reward systems, power distributions, routines and standard operating procedures, the allocation of authority, and other aspects of organizational structure and control should be designed to support the business model the firm chooses. Also discussed is how existing organizational structures, capabilities, beliefs, cultures and so on influence the firm's ability to flexibly change to new business models.
Information Systems Outsourcing
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Author : Rudy Hirschheim
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-06-13
Information Systems Outsourcing written by Rudy Hirschheim and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-13 with Business & Economics categories.
Four years have been passed away since the first edition of this book has been published. While certain key issues on IS sourcing like determinants and application service provision have become more mature from an academic and industry perspective, additional topics have arisen on the horizon. In particular, offshoring and business process outsourcing have led to numerous insightful publications which offer a valuable and indispensable holistic sourcing persp- tive. Thus, the second edition of our outsourcing book deals with enduring themes, new perspectives, and global challenges. In addition to classical themes like Sourcing Determinants (Part I), Relationship Aspects (Part II), and Experiences (Part III), we felt it worthwhile to add three new parts. They cover information systems outsourcing from a Vendor and Individual Perspective (Part IV), Application Service Providing (Part V) as well as Offshoring and Global Outsoucing (Part VI). Again we have thoughtfully tried to arrange a compilation of contemporary outsourcing research as a primer and a platform for scientific discourse. In contrast to the first edition, this book is not the outcome of an International Conference, but rather an update of important and relevant perspectives. Since the Third International Conference on Outsourcing of Information Services will take place 2007 in Heidelberg, Germany, it may be considered as an epilogue for further interactions and discussions.
E Maintenance
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Author : Kenneth Holmberg
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-08-12
E Maintenance written by Kenneth Holmberg and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-12 with Technology & Engineering categories.
E-maintenance is the synthesis of two major trends in today’s society: the growing importance of maintenance as a key technology and the rapid development of information and communication technology. E-maintenance gives the reader an overview of the possibilities offered by new and advanced information and communication technology to achieve efficient maintenance solutions in industry, energy production and transportation, thereby supporting sustainable development in society. Sixteen chapters cover a range of different technologies, such as: new micro sensors, on-line lubrication sensors, smart tags for condition monitoring, wireless communication and smart personal digital assistants. E-maintenance also discusses semantic data-structuring solutions; ontology structured communications; implementation of diagnostics and prognostics; and maintenance decision support by economic optimisation. It includes four industrial cases that are both described and analysed in detail, with an outline of a global application solution. E-maintenance is a useful tool for engineers and technicians who wish to develop e-maintenance in industrial sites. It is also a source of new and stimulating ideas for researchers looking to make the next step towards sustainable development.
Service Business Development
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Author : Thomas Fischer
language : en
Publisher: Cambridge University Press
Release Date : 2012-05-24
Service Business Development written by Thomas Fischer and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-24 with Business & Economics categories.
Over the last decade, capital goods manufacturers have added services to products as a way of responding to eroding margins and the loss of strategic differentiation. Based on over twelve years of research, this book provides a thorough overview of the strategies available for value creation through service business development.
Implementing It Governance A Practical Guide To Global Best Practices In It Management
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Author : Gad J. Selig
language : en
Publisher: Van Haren
Release Date : 2008-04-12
Implementing It Governance A Practical Guide To Global Best Practices In It Management written by Gad J. Selig and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-12 with Education categories.
The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
Profit Driven Business Analytics
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Author : Wouter Verbeke
language : en
Publisher: John Wiley & Sons
Release Date : 2017-10-09
Profit Driven Business Analytics written by Wouter Verbeke and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-09 with Business & Economics categories.
Maximize profit and optimize decisions with advanced business analytics Profit-Driven Business Analytics provides actionable guidance on optimizing the use of data to add value and drive better business. Combining theoretical and technical insights into daily operations and long-term strategy, this book acts as a development manual for practitioners seeking to conceive, develop, and manage advanced analytical models. Detailed discussion delves into the wide range of analytical approaches and modeling techniques that can help maximize business payoff, and the author team draws upon their recent research to share deep insight about optimal strategy. Real-life case studies and examples illustrate these techniques at work, and provide clear guidance for implementation in your own organization. From step-by-step instruction on data handling, to analytical fine-tuning, to evaluating results, this guide provides invaluable guidance for practitioners seeking to reap the advantages of true business analytics. Despite widespread discussion surrounding the value of data in decision making, few businesses have adopted advanced analytic techniques in any meaningful way. This book shows you how to delve deeper into the data and discover what it can do for your business. Reinforce basic analytics to maximize profits Adopt the tools and techniques of successful integration Implement more advanced analytics with a value-centric approach Fine-tune analytical information to optimize business decisions Both data stored and streamed has been increasing at an exponential rate, and failing to use it to the fullest advantage equates to leaving money on the table. From bolstering current efforts to implementing a full-scale analytics initiative, the vast majority of businesses will see greater profit by applying advanced methods. Profit-Driven Business Analytics provides a practical guidebook and reference for adopting real business analytics techniques.
The Handbook Of Global Outsourcing And Offshoring
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Author : I. Oshri
language : en
Publisher: Springer
Release Date : 2009-10-09
The Handbook Of Global Outsourcing And Offshoring written by I. Oshri and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-09 with Business & Economics categories.
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
Building Business Value Through Talent
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Author : Thomas McGuire
language : en
Publisher: Emerald Group Publishing
Release Date : 2021-05-04
Building Business Value Through Talent written by Thomas McGuire and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-04 with Business & Economics categories.
Building Business Value through Talent uniquely describes how a CEO and CHRO can accelerate business growth by working together to design and operationalize value-driven talent strategies.