Airline Industry Service Performance Measurement Methods
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Airline Industry Service Performance Measurement Methods
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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-12-14
Airline Industry Service Performance Measurement Methods written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-14 with categories.
Emotional labor is managing one's feelings to generate a publicly accepted facial and bodily display of emotion. Emotional labor is an expression of emotion for a wage. Jobs involve face to face or voice to voice interactions with clients ( travelling passengers), jobs demanding the employee to produce and alter an emotional state in other person, and jobs allowing the employer to implement certain amount of control over the emotional activities of the employees, produce or create emotional labor among the employees.Thus, long time bad emotional airline front labors number increasing, it will influence the airline whole service member performance to be its airline passengers. However, many airline organizations have their owning set of norms or policies that determine these feeling rules. These are specially seen in customer service industries. IN long term, these strict policies will let airline front service staffs feel stress or pressure, because they won't feel to be punished in possible, e.g. without salary continue increasing, dismieeal ( lose jobs), chaning to another position to do more simple or boring job duties, if they are discovered that their working service performances are not satisfied to their airline employers in any time.So, strict airline organizational policies will be one strict or pressure emotional regulation to any airline front service staffs. This emotional regulation refers to a person's capability to accept and understand his or her experience of emotions to get involved in healthy strategies in managing emotions which are uncomfortable whenever required, when they need to contact their airline passengers every day. In fact, it has possible that they will accept unreasonable complaint from their airline passengers, even they perform very good or they have help their airline passengers to solve any enquiries when they feel any needs, they stay in airports any time. So, it has close relationship among airline front service staffs' emotions and the airline's policy as well as their service attitude. Thus, good airline policy will build good airline service staffs' emotions and good service attitude or service behaviour to serve their airline passengers every day in possible.Any airline organizations can not neglect to consider how to build (keep) good airline front babor emotion issue. Because they are any airlines' representatives, if they can build goodimages to let the airline the airline passengers to feel. Then, it will influence many airline passengers to choose to buy the airline tickets to replace other airlines because they like its front airline front staffs' services. SO, any airline organizations need to consider front service staffs' health status and definite psychological or mental diseases more than physical disesaes, because many airline front service staffs only need to serve their airline passengers and they do not need to move any heavy things in airports in general. They need to spend more time to contract their passengers more than any things. When their passengers give their passports or/and any related travelling documents, e.g. air tickets to them to check in to find whether they can allow to enter airport restrict areas, and if they give their luggages to them, they also need to helpo them to measure its size and weight heavy to decide whether they need to pay extra fee and their luggages are permitted either to keep to them together to enter the air planes to fly or separate air planes to fly to destination. So, they need to make accurate judgement need to avoid any error occurrence. They do not allow to do any wrong judgement or error in order to be complain by their airline passengers often.
Airline Industry Service Performance Level
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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-11-12
Airline Industry Service Performance Level written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-12 with categories.
Influencing air connectivity to service quality factorCan air connectivity growth decreases travel costs for attracting travelling passengers, consumers and businesses and facilities global productive growth? This seems to be particularly an issue when airport capacity is scare or when new airports are added to an existing airport system. What is air connectivity ?Why does air connectivity raise passengers services? How to measure air connective service?When direct and indirect connectivity relate to the airport connectivity available to local travelling passengers, any airports ought need to raise extra airline services to raise service quality, e.g. cheaper air ticket price, in-flight service extra service provision, e.g. comfortable and clean and quiet air port waiting environment service provision and feeling. However, passengers will generally prefer direct, non-stop connections over indirect air connectivity service. Air connectivity service can assist airlines to raise competitive effort an offer and they provide access to the many destinations with too little demand for a direct flight, such as minimum connecting time differs in quality, due to in-flight time differences, the inconvenience and risk of missing a connection and transfer time for direct or indirect flights. Hence, any airlines can reduce passengers indirect or direct flight in-flight time to wait airplanes arrive to catch when they arrive any airports. This air inflight waiting time shorten service will attract many passengers to choose the airline to catch airplanes if its inflight waiting time to airport passengers is lesser than other airlines' in-flight waiting time in any airports. It can raise airline service quality, due to the airline has many passengers feel in-flight waiting time is shorten than other airlines often.In fact, airport connectivity is one good concept method to raise passengers' satisfactory service level. One of the important factors for the connectivity of airports may include:
A Web Based Corporate Performance Measurement System For The Airline Industry
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Author : Vimala C. Subramaniam
language : en
Publisher:
Release Date : 2011
A Web Based Corporate Performance Measurement System For The Airline Industry written by Vimala C. Subramaniam and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Activity-based costing categories.
Productivity And Efficiency Measurement Of Airlines
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Author : Boon L. Lee
language : en
Publisher: Elsevier
Release Date : 2023-02-24
Productivity And Efficiency Measurement Of Airlines written by Boon L. Lee and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-02-24 with Technology & Engineering categories.
In today’s competitive environment, airlines are doing everything they can to improve efficiency and productivity. Productivity and Efficiency Measurement of Airlines: Data Envelopment Analysis using R identifies and explains sources of airline efficiency and helps achieve these goals through the use of state-of-the-art measurement techniques. Each chapter measures airline performance through the data envelopment analysis (DEA) model and other DEA variants. This book thoroughly discusses topics such as cost and revenue efficiency performance, carbon emissions performance management, and complex airline data analysis, employing appropriate models for each. Model methodologies are also discussed. The in-depth coverage is useful for all audiences, including students with a basic understanding of models, researchers and airline operators and management. Productivity and Efficiency Measurement of Airlines: Data Envelopment Analysis using R provides R codes to help readers generate results and quantify efficient practices. These results provide airline decision-makers with the essential information they need to create better policies and avoid underperforming practices. Thoroughly summarizes key DEA measurement models for productivity and efficiency ofairlines Guides users in generating airline performance results using DEA model and its variants Features R codes useful for generating empirical results, and best practices, promoting qualitypolicy and management decisions
Perspectives On International Financial Reporting And Auditing In The Airline Industry
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Author : Can Öztürk
language : en
Publisher: Emerald Group Publishing
Release Date : 2022-02-03
Perspectives On International Financial Reporting And Auditing In The Airline Industry written by Can Öztürk and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-03 with Business & Economics categories.
Perspectives on International Financial Reporting and Auditing in the Airline Industry draws on the framework of financial reporting in the global airline industry for the year 2018 and focuses on the airline financial reporting based on IFRSs and audit of airline financial reporting based on International Standards on Auditing.
Airline Performance Measurement Strategies
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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2020-03-12
Airline Performance Measurement Strategies written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-12 with categories.
⦁How and why time limiting pressure influences consumer choice IN AIRPORTCan consumer buying decisions be influenced by time limiting pressure. For these three situations, they will influence consumer hoe makes different buying decision, e.g. in the little time available, but the consumer needs to do more effort needed to choose to buy which kind of product among variety kinds of product choice or in a moderate amount of time available, or a considerable amount of time available. In this first situation, the consumer can not real attempt to find any weaknesses or unique characteristics of the products, because it has no enough time to allow whom to choose. So, his/her product evaluation won't be th most accurate to satisfy his/her needs because little time can only allow him/her to find some weaknesses of the products. Otherwise, in the final situation, because the consumer has a considerable amout of time to allow him/her to attempt to find the weaknesses and/or strengths characteristics of the products choice. So, he/she ought do the more reasonable or accurate evaluation of these products to choose the most effective economic beneficial product to buy. Thus, it seems that time limiting pressure factor can influence the consumer to make more rational or more reasonable economic beneficial consumption decision making to buy the product or consume the service. Thus, a consumer buying decision will require these situations to do buying decisions, they may include either little time and conscious effort or a moderate amount of time and effort or a considerable amount time and effort. The products may include cheap products/services, e.g. fruit, DVD, university courses, computers, facial services, surgeries, sport shoes, reference books, soft drinks, magazines as well as expensive products/services, e.g. cars, houses, luxury goods, e.g. jewellery, female hand bags, holiday travelling entertainment. So, any expensive or cheap products or services, the consumer will need to spend either little or moderate or considerable amount time to do gathering information about the different kinds of products or services in order to find which brand of product or service can bring more economic benefit when he/she chooses to use the product or consume the service. He/she will compare his/her preference sample brands limiting number of products or services choices to decide to buy the brand of product or consume the brand service easily. However in the consumer's consuming decision making process, he/she will need to spend either little or moderate or a considerable amount of time to do the evaluation and choice consumption behavior. It means that time limiting pressure factor will influence the consumer how to make consumption choice consequently.
A Complete And Balanced Service Scorecard
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Author : Praveen K. Gupta
language : en
Publisher: FT Press
Release Date : 2008-07-01
A Complete And Balanced Service Scorecard written by Praveen K. Gupta and has been published by FT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-01 with categories.
In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the inherent variability of customers, servers, and processes, the crucial importance of engagement, and the unique challenges of service innovation. Next, they introduce a Service Scorecard framework that encompasses the seven key elements of service organization success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. You'll learn how to set clear performance targets at the function and business level; benchmark performance against best practices; identify improvement opportunities; and capture performance data that offers a leading indicator for financials. Their proven approach is designed for easy understanding and implementation without the need for expensive consultants. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service organization.
Airline And Airport Service Performance Improving Methods
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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-12-03
Airline And Airport Service Performance Improving Methods written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-03 with categories.
Prediction travel behavioral consumption from psychology view and computer statistic view. How to predict travel consumption? It is one question to any travel agents concern to use what methods which can predict how many numbers of travelers where who will choose to go to travel more accurately. I think that who can consider how to predict travel behavioral consumption from psychology view and computer science view both.On the psychology view, It has evidence to support the relationship between self-identify threat and resistance to change travel behavior to any travelers, controlling for whose past travelling behavior, resistance to change if a psychological phenomenon of long standing interest in many applied branches of psychology. Past travelling behavior has been acknowledged as a predictor of future action. Such as travelling behavior that is experienced as successful is likely to be repeated and may lead to habitual patterns. Some psychologists differentiate habit between two concepts, such as goal oriented and automatic oriented both. Although repeated past travelling behavior is addition goal oriented and automatic oriented. Further non-deliberative nature of habit may make appeals to judge and to predict future individual traveler's behaviour accrately. However, repeated travelling behavior without a necessary constraint of goal orientation and automatic oriented both. So, it seems that psychological factor can influence any individual traveler why and how who choose to decide whose travelling behaviour. On the computer statistic view, structural equation modeling is an extremely flexible linear-in-parameters multivariate statistical modeling technique. It has been used in modeling travel behavior and values since about 1980 year. It is a software method to handle a large number of variables, as well as unobserved variables specified as linear combinations ( weighted averages) of the observed variable. Whether climate change can influence travelling behaviours.The flexibility of human travelling behavior is at least the result of one such mechanism, our ability to travel mentally in time and entertain potential future. Understanding of the impacts is holidays, particularly those involving travel. Using focus groups research to explores tourists' awareness of the impacts of travel own climate change, examines the extent to which climate change features in holiday travel decisions and identifies some of the barriers to the adoption of less carbon intensive tourism practices. The findings suggest many tourists don't consider climate change when planning their holidays. The failure of tourists to engage with the climate change to impact of holidays, combined with significant barriers to behavioral change, presents a considerable challenge in the tourism industry.
Delivering Excellent Service Quality In Aviation
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Author : Mario Kossmann
language : en
Publisher: Ashgate Publishing, Ltd.
Release Date : 2006
Delivering Excellent Service Quality In Aviation written by Mario Kossmann and has been published by Ashgate Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Transportation categories.
Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.
Guidebook For Measuring Performance Of Automated People Mover Systems At Airports
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Author :
language : en
Publisher: Transportation Research Board
Release Date : 2012
Guidebook For Measuring Performance Of Automated People Mover Systems At Airports written by and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Technology & Engineering categories.
This report to help measure the performance of automated people mover (APM) systems at airports. The guidebook identifies, defines, and demonstrates application of a broad range of performance measures encompassing service availability, safety, operations and maintenance expense, capacity utilization, user satisfaction, and reliability.