An Environmental Model For Performance Measurement In A Chain Of Supermarkets
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An Environmental Model For Performance Measurement In A Chain Of Supermarkets
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Author : James Lawrence Cottrell
language : en
Publisher:
Release Date : 1970
An Environmental Model For Performance Measurement In A Chain Of Supermarkets written by James Lawrence Cottrell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970 with Grocery trade categories.
An Environmental Model For Performance Measurement In A Chain Of Supermarkets
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Author : James Lawrence Cottrell
language : en
Publisher:
Release Date : 1971
An Environmental Model For Performance Measurement In A Chain Of Supermarkets written by James Lawrence Cottrell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1971 with Supermarkets categories.
An Environmental Model For Performance Measurement In Multi Outlet Businesses
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Author : William R. Kinney
language : en
Publisher:
Release Date : 1968
An Environmental Model For Performance Measurement In Multi Outlet Businesses written by William R. Kinney and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1968 with Business categories.
Retailing The Environments For Retailing
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Author : A. M. Findlay
language : en
Publisher: Taylor & Francis
Release Date : 2002
Retailing The Environments For Retailing written by A. M. Findlay and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Retail Geography Rle Retailing And Distribution
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Author : John Dawson
language : en
Publisher: Routledge
Release Date : 2012-10-02
Retail Geography Rle Retailing And Distribution written by John Dawson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-02 with Business & Economics categories.
Studies of the organisation and location of retailing activity have played a central role in the emergence of urban geography as a major area of academic study. Moreover, retailing is increasingly the focus of interdisciplinary research, with economists, sociologists, psychologists and marketing specialists all contributing. This book surveys and sets in context the wide range of research work that has recently been done on retailing. It concentrates on western industrial societies, particularly Britain and the USA, and considers empirical research, theory and theoretical applications. Topics covered include location analysis which is a traditional area of academic interest; consumer behaviour, which is of particular interest to psychologists, and retail organisation and government involvement, which will interest all those concerned, especially those actually involved in retail planning and management. This comprehensive book is the first substantial review of research in retail geography and suggests many future lines of research within the field. Originally published 1980.
Journal Of Marketing
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Author :
language : en
Publisher:
Release Date : 1999
Journal Of Marketing written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Marketing categories.
Apr. issues for 1940-42 include Papers and proceedings of the semi-annual [Dec.] meeting of the American Marketing Association, 1939-41.
Designing A New Industry Award For Service Excellence Competition In Retailing
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Author : Lars Merle
language : en
Publisher: diplom.de
Release Date : 2003-10-22
Designing A New Industry Award For Service Excellence Competition In Retailing written by Lars Merle and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-10-22 with Business & Economics categories.
Inhaltsangabe:Abstract: This thesis resolves the need for an industry award for service excellence in retailing, based on a comprehensive framework to foster management quality. A service excellence framework is developed and the design for a new service excellence award is proposed. The proposed framework is based on the Industrial Excellence Award. In addition to the original four fundamental processes a fifth component is introduced: the customer. To complete the framework, the seven components of management quality known from the IEA are adopted. This framework is the structure for the self-assessment questionnaire that will be the core of the new Best Retailer service excellence award. Through an extensive literature review, success factors and empirically tested items for questionnaires were identified and assigned to the corresponding sections in the questionnaire. The result is a collection of questions that - if appropriately considered by management can help introducing service excellence in the retailing industry. The modus operandi of a possible future award competition is suggested to stay close the example of the IEA in order to leverage the existing brand. This should help to popularize the new award, to create outstanding showcases quickly, and to disseminate excellent management quality in the industry. Inhaltsverzeichnis:Inhaltsverzeichnis: AcknowledgementsII List of abbreviations:3 Executive Summary5 1.Introduction6 2.Retailing8 2.1Developments and Trends8 2.1.1Modern History of Retailing and Retailing Formats8 2.1.2Past and Future Trends11 2.2Strategies & Concepts18 2.2.1Retailing Classifications18 2.2.2Positioning20 2.2.3Strategies for Competitive Advantage21 2.2.4Scientific Concepts in Retailing23 2.3Success Factors in Retailing28 2.3.1Employees29 2.3.2Technology32 2.3.3Customer Service33 3.Service37 3.1Strategies and Concepts39 3.1.1Service Business Classifications39 3.1.2Strategies for Service firms41 3.1.3Excellence42 3.1.4Service Concepts in Literature49 3.2Service Management57 3.2.1Service Management Functions59 3.2.2The Service Process61 3.2.3The Service System61 3.3New Service Design & Development63 3.3.1The Service Concept64 3.3.2The Service Positioning Matrix64 3.3.3NSD Process Cycle66 3.3.4NSD-Innovation Matrix67 3.3.5Service Blueprinting68 3.4Service Quality and Customer Satisfaction69 3.4.1Overall Service Quality69 3.4.2Service Process Quality72 3.4.3Perceived Service [...]
Retailing Critical Concepts 3 2 Retail Practices And Operations
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Author : A. M. Findlay
language : en
Publisher: Taylor & Francis
Release Date : 2002
Retailing Critical Concepts 3 2 Retail Practices And Operations written by A. M. Findlay and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Retail trade categories.
The American Economic Review
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Author :
language : en
Publisher:
Release Date : 1971
The American Economic Review written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1971 with Economics categories.
Includes annual List of doctoral dissertations in political economy in progress in American universities and colleges; and the Hand book of the American Economic Association.
Proceedings
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Author : Boon Chye Lee
language : en
Publisher:
Release Date : 2000
Proceedings written by Boon Chye Lee and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Asia categories.