Bank Operations Management Service
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Bank Operations Management Service
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Author : Peter A. Mihaltian
language : en
Publisher: Warren Gorham & Lamont
Release Date : 1986-01-01
Bank Operations Management Service written by Peter A. Mihaltian and has been published by Warren Gorham & Lamont this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986-01-01 with Business & Economics categories.
Banking Operation Management
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Author : Jaiswal Bimal
language : en
Publisher: Vikas Publishing House
Release Date :
Banking Operation Management written by Jaiswal Bimal and has been published by Vikas Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
The book covers the entire syllabuses of all bank related UG and PG courses of Indian universities. It explains the concept, utility and applications of banking services in our daily life and for the development of national economy, and changing scenario of banking industry. It shows how banking services can be availed at the door step of the account holder. It also brings out the objectives and functions of governing bodies of the financial sector of India. It is good for BCom, BCom(Hons.), BBA, BBA(International Business), BBA(Management Science), MCom, MBA, MBA (International Business), PG Diploma in Banking courses.
Service Operations Management Second Edition
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Author : David W. Parker
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-06-29
Service Operations Management Second Edition written by David W. Parker and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-29 with Business & Economics categories.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Fundamentals Of Global Operations Management
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Author : David Loader
language : en
Publisher: John Wiley & Sons
Release Date : 2007-01-11
Fundamentals Of Global Operations Management written by David Loader and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-11 with Business & Economics categories.
Fundamentals of Global Operations Management, 2nd Edition provides an overview of the fundamentals of the operations functions and is suitable for people working in any organization in the financial markets. Key issues affecting the industry are covered, such as operational risk management, traditional and new market environments, mergers and alliances, and integration across clearing and settlement. It also looks at how globalisation is presenting new challenges in operations and the new regulatory environment. David Loader takes the reader through the many issues that are important in a management or supervisory role in a practical rather than theoretical way. The new edition features updated regulations and examples.
Service Operations Management
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Author : Robert G. Murdick
language : en
Publisher: Prentice Hall
Release Date : 1990
Service Operations Management written by Robert G. Murdick and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Operations In Financial Services
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Author : Michael Pinedo
language : en
Publisher: Foundations and Trends in Technology, Information and Operations Management
Release Date : 2017-12-21
Operations In Financial Services written by Michael Pinedo and has been published by Foundations and Trends in Technology, Information and Operations Management this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-21 with Bank management categories.
Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introduction and provides an overview of the topic. The second section establishes links between the current state of the art in relevant areas of operations management and operations research and three of the more important aspects of operations in financial services - (i) financial product design and testing, (ii) process delivery design, and (iii) process delivery management. The third section focuses on the current issues that are important in the financial services operations area. These issues center primarily on mobile online banking and trading in a global environment. The fourth section discusses operational risk aspects of financial services. The final section concludes with a discussion on research directions that may become of interest in the future.
Relationship And Resource Management In Operations
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Author : David Loader
language : en
Publisher: Elsevier
Release Date : 2002-10-14
Relationship And Resource Management In Operations written by David Loader and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10-14 with Business & Economics categories.
'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to the success of the business. It drives both profitability and reputation as well as contributing to business development and support. It is also a complex part of a business and one that is treated differently in different types of organizations. The complexity of operations and the diverseness of the teams and the people they interact with create a need for a high degree of relationship and resource management. For instance a bank that is involved in both retail and investment banking will have hundreds of different relationship situations, but so too will a small private client broker. Some situations may be common to all types of organizations; others common to particular types of organizations and a few will be very specific to an organization. These relationships may be very open or highly discreet and confidential. Whatever the type of relationship, whether problematic or successful, it is likely that any problems will have an impact of the business. For operations managers their role is a key one. Charged with managing resources and the numerous relationship issues, it is neither a simple task nor, because of the variety and frequency of the issues that might arise, one that is easy to find solutions for. This book, however, explores some of the situations that managers might find themselves in and puts forward some solutions. Relationships and resources are the energy source that makes operations work and managed well they will provide the means to grow and to attain success. The central aim of this book is to provide knowledge and guidance on this important and key area of operations management. Successful operations teams are built on talented resource and effective management - let this book be your guide. The definitive series of professional references for those finance professionals concerned with "Back office" or operations management unique to this industry.Shows in practical terms the importance of the business relationships for financial operations management teams.A comprehensive resource from a leading financial management consultant for global banks and institutions.
Banking Operations
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Author : Colin Watson
language : en
Publisher: Global Professional Pub
Release Date : 2013-10-09
Banking Operations written by Colin Watson and has been published by Global Professional Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-09 with Business & Economics categories.
Banking Operations provides an introduction to the main operations of a bank including bank services and products, types of customers, operating accounts, lending and securities. Services covered include: savings and investment accounts, current accounts, lending facilities, money transmission and payment services, share dealing services and advice, investment advice and portfolio management as well as safe custody services. The reader will gain an understanding of the various bank customers and how their accounts are operated from personal customers to business customers, limited companies, clubs and associations and in addition operating and controlling customer's accounts.
Service Operations Management
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Author : David Parker
language : en
Publisher: Edward Elgar Publishing
Release Date : 2012-09
Service Operations Management written by David Parker and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-09 with Business & Economics categories.
ïAs the services sector has become the most important sector of many of our economies, this book makes a valued contribution to our greater understanding of what features are critical to operational success in this sector. Based upon sound research and drawing on numerous cases studies, the author has delivered an expose that will be of value to academics and practitioners alike. From a long career in the field, the author has distilled critical content into a well-organised book that is a must for students and practitioners in services operations management. It is welcoming to read of service operations management in the not-for-profit and public sectors.Í _ Peter Liesch, University of Queensland Business School, Brisbane, Australia ïDavid has captured the essentials of service operations within a complete enterprise framework. Based upon case studies from a broad variety of organizations from around the globe, this easy to understand text is a must for students and practitioners alike. Students of service operations and indeed services marketing have been long awaiting a reference such as this.Í _ Derek Lundberg, Metcash Food & Grocery ïThe author recognizes the critical fact that service operations is worlds apart from manufacturing operations management that produces tangible products _ a failing of so many other texts that have drawn on yesteryear manufacturing paradigms to try and explain services. This book succeeds in combining operational analysis with the empirical research to arrive at a comprehensive understanding of the forces that shape and change the service sectors. Drawing on a wealth of information by virtue of his track record of many years researching the service sectors, this book will be invaluable to both students, practitioners and anyone interested in successful service operations _ tourism, hospitality, transport, retailing, utilities, not for profit, public service.Í _ George Downie, Senior Lecturer, Southampton Business School, UK ïThis is an important book for educators, students and professional managers. As the services sector becomes a larger and increasingly pervasive part of our economy and as service operations management becomes the biggest part of most organizations, the opportunity to increase productivity, quality, flexibility and innovation of service provision must be grasped firmly by those who want their organizations to remain competitive and successful. This book very effectively blends conceptual frameworks with new, practical case studies. It is full of valuable and useful insights.Í _ Danny Samson, University of Melbourne, Australia This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. It will also serve as a handbook for operations managers in service organizations as they seek to develop and implement improved operations strategies. Focusing on service delivery design, capacity, recovery, performance measurement and service strategy, the challenge of delivering exceptional service quality is addressed through a comparison of customersÍ perceptions and expectations. A new approach to quality in services describes the tools and methods for continuous service improvement. This accessible and engaging textbook is the ideal foundation for a course in service operations management. Each chapter: - ' represents a lecture and specific topic _ with specified learning objectives and outcomes ' develops using a ïchunking and scaffoldÍ pedagogical technique _ sub-sections in the chapter develop the chapterÍs theme ' includes examples of organizations and small case-vignettes suitable for class/group discussion and larger cases of international organizations for set-work activity ' draws upon contemporary research with clear citations to show the source _ each chapter has a bibliography and reference list ' includes a series of questions that can be asked of the audience/students _ either to promote discussion or to be set as an assignment See the companion website _ INCLUDE LINK _ for an Instructor Resource Guide and PowerPoint slides, with tips for activities and as a general guide to explore issues raised in the book.
Operations Risk
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Author : David Loader
language : en
Publisher: Elsevier
Release Date : 2011-02-23
Operations Risk written by David Loader and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-23 with Business & Economics categories.
Operations Risk--a form of Operational Risk, is becoming increasingly important as more and more sophisticated products and the use of those products occurs in the financial services industry. Outsourcing, including overseas outsourcing, is changing the structure of firms and particularly operations teams. Thus understanding the existing and the changing risk environment in operations functions and its impact on operational risk is centrally important today. The book focuses on areas such as technology risk, people risk, and settlement risk, examining the dangers that lurk within different organisations. Case studies throughout the book illustrate the way in which risk can become magnified and ultimately become a serious danger to the businesses concerned. The reader is challenged throughout the book to interpret given situations in Operations Risk so as to understand the impact of the risks and devise solutions through a series of exercises included in the relevant chapters. (answers are provided). This “self-test approach will help reinforce understanding of the detailed material contained throughout the book. *Offers the knowledge, tools, techniques, and solutions necessary to recognize and evaluate operations risk *Concise, easy to read format provides practical solutions and techniques that readers can implement tomorrow *Case studies and "self-test" features ensure practical understanding.
