Becoming A Customer Focused Organization

DOWNLOAD

Download Becoming A Customer Focused Organization PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Becoming A Customer Focused Organization book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page

Becoming A Customer Focused Organization

DOWNLOAD
Author : Craig Cochran
language : en
Publisher: Paton Professional
Release Date : 2006

Becoming A Customer Focused Organization written by Craig Cochran and has been published by Paton Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.

"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers' true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organization can shape its processes to meet its customers' demands. Learn how to develop customer surveys that produce useful data for refining production and administrative processes. Understand the importance of customer-satisfaction training. Motivate top management to instill a customer-focused orientation throughout the organization. -- From publisher's description.

That S Customer Focus

DOWNLOAD
Author : F. Ray Miller
language : en
Publisher: That's Customer Focus!
Release Date : 2008

That S Customer Focus written by F. Ray Miller and has been published by That's Customer Focus! this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.

Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.

The 5 Realizations For A Customer Focused Organization

DOWNLOAD
Author : Brent Finnamore
language : en
Publisher: Independently Published
Release Date : 2018-10-27

The 5 Realizations For A Customer Focused Organization written by Brent Finnamore and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-27 with categories.

Customer-Focus is becoming a priority for more and more organizations and their competitors today and for a good reason - a growing body of research is showing us that improving customer service is one of the highest return on capital investments a company can make. The 5 Realizations of a Customer-Focused Organization takes you through the five realizations and their corresponding criteria for a degree of customer-focus that delivers financial results.Realization 1 - "If I get paid, I have customers," leads to A Culture of Service.Realization 2 - "We must do everything from the outside-in," leads to Customer Centricity.Realization 3 - "We must not try to satisfy everyone, it's hard enough to delight some," leads to Focused Excellence.Realization 4 - "We cannot know our customers too well," leads to Customer Intimacy.Realization 5 - "Everything starts and ends with leadership," leads to Management Support.Each of the five criteria are detailed and shown on a five-point scale for degree of realization, giving you a complete formula and a concrete action plan for implementation.If you're ready to turn your organization's focus from inward to outward, the proven, concise methodologies found in this book by Brent Finnamore, founder of The Finnamore Group Inc. will show you the way.

Customer Focus

DOWNLOAD
Author : Sorin Dumitrascu
language : en
Publisher:
Release Date : 2017-01-08

Customer Focus written by Sorin Dumitrascu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-08 with categories.

In order to be successful, companies need to listen and respond to customers' needs and expectations. This helps companies to find out what customers really want from them and what they really think of their services. It also helps them to keep existing customers and attract new ones.There are five main ways of getting feedback from customers. You can simply observe your customers' behavior, hold a focus group, or conduct a survey. You can also use your salespeople and customer service teams to glean feedback from customers. The Web, e-mail, and social networking allow you to gather feedback from customers in any location. Each provide their own types of data, and companies should choose which ones suit them best.There are four main steps involved in exploring customer needs. First you need to gather information about the customers' current situation. You then try to discover their desired situation. You also need to investigate any past experiences they may have had with products similar to yours and finally you carry out a gap analysis.Companies need to manage customer expectations in order to try and provide the final outcome they expect. Customers expect a collaborative relationship, choice, and good value. They also expect prompt response and dispute resolution, a feeling of importance, transparency, two-way communication, and relevant marketing campaigns.CRM systems help you to efficiently manage your customers' expectations. There are different strategies for this that ensure that the needs of your customers are met quickly and completely. CRM also helps you to provide effective, efficient processes and put your customer at the center of the organization. Finally CRM provides end-to-end connectivity that links the organization with its internal and external customers and its suppliers.Every organization that wants to move to being more customer focused should have a strategy in place. This customer-focused strategy is built around three key decisions.The appropriate scale and scope of your strategy is the first crucial decision. This refers to the elements that need to be involved in your organization's customer focus solution.Next, you must decide the level of integration between these elements. Finally, you need to make the decision whether to create a low, moderate, or high level of customer focus.When designing your strategy, taken into account the relevant operational strategies for becoming more customer focused that already exist, including Six Sigma and customer relationship management (CRM).

Strategies For Building A Customer Focused Organization

DOWNLOAD
Author : Mary S. Gober
language : en
Publisher:
Release Date : 1994

Strategies For Building A Customer Focused Organization written by Mary S. Gober and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Consumer satisfaction categories.

Creating A Customer Focused Organization

DOWNLOAD
Author : Theresa Brothers
language : en
Publisher:
Release Date : 1993

Creating A Customer Focused Organization written by Theresa Brothers and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.

Selected speeches given at the Conference Board's Creating and Maintaining Customer-Focused Organizations Conference, held in New York City on June 9-10, 1992.

Develop A Customer Focused Culture

DOWNLOAD
Author : Milford Henrick
language : en
Publisher:
Release Date : 2021-03-06

Develop A Customer Focused Culture written by Milford Henrick and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-06 with categories.

Why do so many companies struggle to get customer-centricity right? The most common, and perhaps the greatest, barrier to customer-centricity is the lack of a customer-centric organizational culture. At most companies, the culture remains product-focused or sales-driven, or customer-centricity is considered a priority only for certain functions such as marketing. To successfully implement a customer-centric strategy and operating model, a company must have a culture that aligns with them -- and leaders who deliberately cultivate the necessary mindset and values in their employees. The book's content has 3 main parts: Part 1: Culture Is the Key to Outstanding Customer Service Chapter 1 How Corporate Culture Guides Your Employees' Actions Chapter 2 Why Culture Initiatives Often Fail Part 2: Building a Customer-Focused Culture Chapter 3 Defining Your Culture Chapter 4 Engaging Employees with Your Culture Part 3: Changing Your Company's Service DNA Chapter 5 Aligning Your Business Around a Customer-Focused Culture Chapter 6 Setting Goals That Drive Your Culture Chapter 7 Hiring Employees Who Will Embrace Your Culture Chapter 8 Training Employees to Embody Your Culture Chapter 9 Empowering Employees to Support Your Culture Chapter 10 How Leadership Can Make or Break Your Culture Chapter 11 A Customer-Focused Example Chapter 12 Making the Commitment to a Customer-Focused Culture

Building A Customer Focused Strategy

DOWNLOAD
Author : Pankaj M. Madhani
language : en
Publisher:
Release Date : 2020

Building A Customer Focused Strategy written by Pankaj M. Madhani and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with categories.

In today's highly competitive business environments, organizations tend to become more sensitive and responsive to the changing needs of customers. Inculcating and continually strengthening 'customer focus' is essential for achieving and sustaining competitive advantages for the organizations. The seven Cs framework and research propositions developed in this research is an actionable model for building a customer focused strategy in organizations. With this framework significant steps can be taken to strengthen an organization's customer focus. A strong customer focused strategy exhibits high ratings on all seven Cs: CEO leadership, collaborative approach, compensation system, customer insight, criteria for decisions, competitor awareness and a deep organizational commitment and contribution of all functions to creation of superior customer value, profitably. Research discusses customer focused strategy at Zappos and also provides numerical illustrations to calculate increase in firm valuation for a customer focused organization.

The Market Driven Organization

DOWNLOAD
Author : George S. Day
language : en
Publisher: Simon and Schuster
Release Date : 2012-12-11

The Market Driven Organization written by George S. Day and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-11 with Business & Economics categories.

'Market Driven Strategy' is a buzzword that many business people use without fully grasping its meaning. Now George Day, the inventor of the phrase, follows up his groundbreaking book MARKET DRIVEN STRATEGY with practical advice for managers who want to better communicate with their customers, perform miles ahead of their competitors, and continually be responsive to both. Based on nearly a decade of research, teaching, and consulting on the topic, THE MARKET DRIVEN ORGANIZATION shows how to apply Day's essential marketing theories to an entire company. Complete with diagnostic questionnaires and other assessment tools to identify strengths and weaknesses and lead companies through change, THE MARKET DRIVEN ORGANIZATION is an indispensable guide that will provide managers with crucial insights drawn from the most thorough research of the decade.

Sustaining High Performance

DOWNLOAD
Author : Stephen Haines
language : en
Publisher: CRC Press
Release Date : 2022-05-29

Sustaining High Performance written by Stephen Haines and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-29 with Business & Economics categories.

In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term solution. A more comprehensive, integrated approach is necessary to sustain future success. Sustaining High Performance shows you how to develop and implement an integrative "systems-thinking" strategy that will ensure a successful long-term management plan. Sustaining High Performance will help you reinvent your strategic management system (planning and change) for the 21st century and give you the tools and information to pull ahead of the competition and become a powerhouse organization.