Benchmarking In Services
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Benchmarking In Services
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Author :
language : en
Publisher: Emerald Group Publishing
Release Date : 2006
Benchmarking In Services written by and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Benchmarking (Management) categories.
Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under the best of circumstances, benchmarking can be difficult, time-consuming, and costly. Service benchmarking is made more difficult than benchmarking in manufacturing because it appears that those things which are important to the customer may differ significantly from one service industry to another (Sower, et al., 2001). Because of the question about the universality of the definition of quality in the service industry and the impact on benchmarking activities, the editors obtained as broad a cross-section of papers for this special issue as possible. The industries represented by the nine papers in this issue cover a broad spectrum of service industries from sports to banking; from laboratory services to hospitality and tourism.
Benchmarking In Services
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Author :
language : en
Publisher:
Release Date : 2006
Benchmarking In Services written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Benchmarking (Management) categories.
Cloud Service Benchmarking
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Author : David Bermbach
language : en
Publisher: Springer
Release Date : 2017-03-27
Cloud Service Benchmarking written by David Bermbach and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-27 with Computers categories.
Cloud service benchmarking can provide important, sometimes surprising insights into the quality of services and leads to a more quality-driven design and engineering of complex software architectures that use such services. Starting with a broad introduction to the field, this book guides readers step-by-step through the process of designing, implementing and executing a cloud service benchmark, as well as understanding and dealing with its results. It covers all aspects of cloud service benchmarking, i.e., both benchmarking the cloud and benchmarking in the cloud, at a basic level. The book is divided into five parts: Part I discusses what cloud benchmarking is, provides an overview of cloud services and their key properties, and describes the notion of a cloud system and cloud-service quality. It also addresses the benchmarking lifecycle and the motivations behind running benchmarks in particular phases of an application lifecycle. Part II then focuses on benchmark design by discussing key objectives (e.g., repeatability, fairness, or understandability) and defining metrics and measurement methods, and by giving advice on developing own measurement methods and metrics. Next, Part III explores benchmark execution and implementation challenges and objectives as well as aspects like runtime monitoring and result collection. Subsequently, Part IV addresses benchmark results, covering topics such as an abstract process for turning data into insights, data preprocessing, and basic data analysis methods. Lastly, Part V concludes the book with a summary, suggestions for further reading and pointers to benchmarking tools available on the Web. The book is intended for researchers and graduate students of computer science and related subjects looking for an introduction to benchmarking cloud services, but also for industry practitioners who are interested in evaluating the quality of cloud services or who want to assess key qualities of their own implementations through cloud-based experiments.
The Benchmarking Book
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Author : Tim Stapenhurst
language : en
Publisher: Routledge
Release Date : 2009-06-04
The Benchmarking Book written by Tim Stapenhurst and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-04 with Business & Economics categories.
With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders. The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies. Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company’s processes and performance through benchmarking.
Benchmarking Water Services
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Author : Enrique Cabrera Jr
language : en
Publisher: IWA Publishing
Release Date : 2011-03-01
Benchmarking Water Services written by Enrique Cabrera Jr and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-01 with Science categories.
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Benchmarking Performance
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Author : Teri
language : en
Publisher: The Energy and Resources Institute (TERI)
Release Date : 2004-01-01
Benchmarking Performance written by Teri and has been published by The Energy and Resources Institute (TERI) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-01 with Business & Economics categories.
The image and worth of an organization are mirrored in its performance, it is said. This judgement is more relevant, when it comes to organizations, whose mandate is to provide public services. Hence, in order to achieve higher levels of efficiency and greater effectiveness in operations, many organizations have systems in place to measure their own performance that help in strategic decision-making and long-range planning.Performance measurement is almost an inevitable option for urban local bodies today, considering that they have to provide a wide array of public services and deal with large amount of resources, besides the ever-increasing pressure on them to improve quality and approach. This publication provides a well thought-out framework for performance measurement that encompasses the nuances of public provision services. It explains the concept, discusses viable indicators and benchmarks to operationalize performance measurement, and guides how to employ a management information system to monitor performance measurement.The manual has considered three major aspects of civic services - water supply, sewerage services, and solid waste management ? while presenting a road map for developing and implementing a performance measurement system.
Practical Benchmarking The Complete Guide
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Author : M. Zairi
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-06-27
Practical Benchmarking The Complete Guide written by M. Zairi and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-27 with Business & Economics categories.
by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.
Benchmarking Best Practice In Financial Services
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Author : Bernardo Batiz-Lazo
language : en
Publisher:
Release Date : 2001
Benchmarking Best Practice In Financial Services written by Bernardo Batiz-Lazo and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Benchmarking (Management) categories.
It Services
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Author : Anthony F. Tardugno
language : en
Publisher: Prentice Hall Professional
Release Date : 2000
It Services written by Anthony F. Tardugno and has been published by Prentice Hall Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
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Benchmarking Peer To Peer Systems
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Author : Wolfgang Effelsberg
language : en
Publisher: Springer
Release Date : 2013-07-10
Benchmarking Peer To Peer Systems written by Wolfgang Effelsberg and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-10 with Computers categories.
Peer-to-peer systems are now widely used and have become the focus of attention for many researchers over the past decade. A number of algorithms for decentralized search, content distribution, and media streaming have been developed. This book provides fundamental concepts for the benchmarking of those algorithms in peer-to-peer systems. It also contains a collection of characteristic benchmarking results. The chapters of the book have been organized in three topical sections on: Fundamentals of Benchmarking in P2P Systems; Synthetic Benchmarks for Peer-to-Peer Systems; and Application Benchmarks for Peer-to-Peer Systems. They are preceded by a detailed introduction to the subject.