Benchmarks In Hospitality And Tourism
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Benchmarks In Hospitality And Tourism
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Author : Sungsoo Pyo
language : en
Publisher: Routledge
Release Date : 2013-10-14
Benchmarks In Hospitality And Tourism written by Sungsoo Pyo and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-14 with Business & Economics categories.
How much money is your business wasting? How good is the service you deliver? This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners. After an overview of benchmarking concepts and processes, this essential book explores: benchmarking’s strengths and weaknesses ways to apply benchmarking to tourist facilities and destinations the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it a procedure for identifying benchmarking partners the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees benchmarks in quality management benchmarks in accreditation for hospitality and tourism businesses a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance
Benchmarking In Tourism And Hospitality Industries
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Author : Karl W. Wöber
language : en
Publisher: CABI
Release Date : 2002-08-12
Benchmarking In Tourism And Hospitality Industries written by Karl W. Wöber and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-08-12 with Benchmarking (Management) categories.
offers methodological framework for answering key benchmarking questionsonly substantial work covering this topicworld-wide coverage and usageBenchmarking is a buzzword of the last decade that describes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners.
Destination Benchmarking
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Author : Metin Kozak
language : en
Publisher: C A B International
Release Date : 2004
Destination Benchmarking written by Metin Kozak and has been published by C A B International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Benchmarking is an established tool for quality improvement in certain industries (e.g. manufacturing and service), but benchmarking in tourism businesses and tourism destinations has not been widely investigated. The aim of this book is to evaluate different approaches to benchmarking and their applications within tourism destinations. The book considers organization benchmarking--performance evaluation of a particular organization and its departments--and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes, etc. The focus is on developing a specific benchmarking methodology that is relevant in the context of international tourism destinations.
The Hospitality And Tourism Kpi Dictionary
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Author : The Kpi The KPI Institute
language : en
Publisher:
Release Date : 2015-10-08
The Hospitality And Tourism Kpi Dictionary written by The Kpi The KPI Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-08 with categories.
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Hospitality and Tourism industry, The KPI Institute provides professionals a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major functions of the Hospitality and Tourism industry, such as: - Food and Beverage Service- Tour Operator- Hotel- Travel Agency
Management Science Applications In Tourism And Hospitality
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Author : Zheng Gu
language : en
Publisher: Routledge
Release Date : 2014-01-27
Management Science Applications In Tourism And Hospitality written by Zheng Gu and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-27 with Business & Economics categories.
Find out how accurate forecasting and analysis can prevent costly mistakes! Management Science Applications in Tourism and Hospitality examines innovative tools for evaluating performance and productivity in tourism offices, hotels, and restaurants. This collection of recent studies focuses on two important topics of management science: forecasting and a relatively new analytical methodology called data envelopment analysis (DEA). This book will show you how tourism forecasting accuracy can be enhanced and how DEA can be used to benchmark productivity and improve advertisement efficiency. Management Science Applications in Tourism and Hospitality provides you with a useful blend of analysis from both theory and real-data perspectives. This book uses case studies, application techniques, and expert advice to review various productivity measurement methods and compare them to DEA, revealing DEA’s strengths, weaknesses, and its potential in the operating environment. With Management Science Applications in Tourism and Hospitality, you’ll be able to: utilize destination benchmarking perform multiunit restaurant productivity assessments using DEA conduct hotel labor productivity assessments using DEA measure and benchmark productivity in the hotel sector using DEA model tourism demand use an improved extrapolative hotel room occupancy rate forecasting technique forecast short-term planning and management for a casino buffet restaurant apply city perception analysis (CPA) for destination positioning decisions This book is generously enhanced with tables and figures to substantiate the research. Management Science Applications in Tourism and Hospitality is valuable for hospitality and tourism educators and graduate students learning and doing research in operation analysis. Savvy executives and professionals who want to improve efficiency in their industry will also benefit from the techniques illustrated in this timely guide.
Performance Evaluation Techniques In Hospitality Tourism Industry
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Author : Dr. Sidharth Shankar Raju
language : en
Publisher: Lulu Publication
Release Date : 2021-02-19
Performance Evaluation Techniques In Hospitality Tourism Industry written by Dr. Sidharth Shankar Raju and has been published by Lulu Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-19 with Art categories.
INTRODUCTION Performance has been considered as an accomplishment associated with companies concerning their decided objectives. This has been inclusive of results accomplished, else achieved from input from people else group towards the firm's strategic objective. Such terminology performance included behavior and financial specific results. Brumbach considers performance with greater understanding via including behavioral also as outcomes. As per him, behaviors are results from their title which will get evaluated break away outcomes. Performance has been such an effect. Such part played by every control may get evidenced across 3 parts: being, doing also as Relating.
World Hosts
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Author :
language : en
Publisher:
Release Date : 1995*
World Hosts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995* with Commerce categories.
Tourism Marketing Performance Metrics And Usefulness Auditing Of Destination Websites
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Author : Arch G. Woodside
language : en
Publisher: Emerald Group Publishing
Release Date : 2010-09-24
Tourism Marketing Performance Metrics And Usefulness Auditing Of Destination Websites written by Arch G. Woodside and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-24 with Business & Economics categories.
Provides specific answers to hard questions about how to create valid metrics to measure the effectiveness of tourism advertising and the usefulness of destination marketing websites. In this title, several authors undertake information-usefulness audits on DMO (destination management office) websites and provide practical check lists.
Knowledge Sharing And Quality Assurance In Hospitality And Tourism
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Author : Noel Scott
language : en
Publisher: Routledge
Release Date : 2013-05-13
Knowledge Sharing And Quality Assurance In Hospitality And Tourism written by Noel Scott and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-13 with Business & Economics categories.
Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.
Destination Benchmarking
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Author : M. Kozak
language : en
Publisher: CABI
Release Date : 2004
Destination Benchmarking written by M. Kozak and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.