Blakes Come To Melling
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The Blakes Come To Melling
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Author : Margaret Biggs
language : en
Publisher:
Release Date : 1951
The Blakes Come To Melling written by Margaret Biggs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1951 with categories.
Blakes Come To Melling
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Author : Margaret Biggs
language : en
Publisher:
Release Date : 2004-07-01
Blakes Come To Melling written by Margaret Biggs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-07-01 with categories.
The Blakes Come To Melling Illustrated By Louis Ward A Novel
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Author : Margaret Biggs
language : en
Publisher:
Release Date : 1951
The Blakes Come To Melling Illustrated By Louis Ward A Novel written by Margaret Biggs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1951 with categories.
Head Girl At Melling
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Author : Margaret Biggs
language : en
Publisher:
Release Date : 2005-01-01
Head Girl At Melling written by Margaret Biggs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-01 with categories.
Sequels
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Author :
language : en
Publisher:
Release Date : 1967
Sequels written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1967 with American fiction categories.
Sequels
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Author : Thomas Aldred
language : en
Publisher:
Release Date : 1955
Sequels written by Thomas Aldred and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1955 with American fiction categories.
Building A Successful Customer Service Culture
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Author : Maxine Melling
language : en
Publisher: Facet Publishing
Release Date : 2002
Building A Successful Customer Service Culture written by Maxine Melling and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Language Arts & Disciplines categories.
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.
Blake
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Author :
language : en
Publisher:
Release Date : 2001
Blake written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
An illustrated quarterly.
The New Girl At Melling
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Author : Margaret Biggs
language : en
Publisher:
Release Date : 1956
The New Girl At Melling written by Margaret Biggs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1956 with categories.
The Encyclopaedia Of School Stories The Encyclopaedia Of Girls School Stories
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Author : Rosemary Auchmuty
language : en
Publisher: Ashgate Publishing
Release Date : 2000
The Encyclopaedia Of School Stories The Encyclopaedia Of Girls School Stories written by Rosemary Auchmuty and has been published by Ashgate Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Reference categories.
Girls' school stories are still dismissed by adult critics as less significant than boys' school stories, despite recent academic recognition of the importance of children's literature generally. This encyclopaedia helps to redress the balance with over 400 entries on girls' school story writers. There is an entry for every British, Canadian, Australian and New Zealand author known to the editorial team who had published at least one full-length story between 1876 and 1999. In the introduction, Sue Sims provides an overview of the development of the girls' school story and the influence on the genre of key authors, works and publishers. Rosemary Auchmuty's analysis of the critical response which these works have received highlights the different reactions of those who work in the book world, feminist critics and fans of the stories. A huge amount of original research is evident in the detailed entries by Sue Sims, Hilary Clare and a number of invited contributors, all experts in their field. Readers will agree that this encyclopaedia demonstrates that as a body of work, girls' school stories have played an enormous part in women's history and the evolution of children's literature in general.