Bringing Service Standards To Life

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Bringing Service Standards To Life

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Author : Julie Kwan
language : en
Publisher:
Release Date : 2015

Bringing Service Standards To Life written by Julie Kwan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.

Cases On Human Performance Improvement Technologies

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Author : Stefaniak, Jill E.
language : en
Publisher: IGI Global
Release Date : 2015-03-31

Cases On Human Performance Improvement Technologies written by Stefaniak, Jill E. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-31 with Business & Economics categories.

Management professionals regularly seek new, cost-effective ways to influence employee behavior to advance productivity and competency within their organization. While best practices are often taught in the classroom, many students lack an understanding of the real world challenges professionals face. Cases on Human Performance Improvement Technologies presents a collection of teaching cases that demonstrate the real-world application of digital tools for human performance enhancement across a variety of settings. Utilizing a problem-based instructional technique, the cases presented in this publication include the challenges and solutions industry professionals encounter. This publication is an essential reference source for educators, upper level students, and practitioners in the fields of human-computer interaction, organizational development, educational technology, and business management.

Bringing Learning To Life

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Author : David C. A. Bradshaw
language : en
Publisher: Routledge
Release Date : 2012

Bringing Learning To Life written by David C. A. Bradshaw and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Education categories.

In an age of intense economic competition and continual change, the ability to learn is a key factor in survival and prosperity. This book examines the changing interaction of the world economy, Britain's prospects for prosperity, the connections between different kinds of work and the learning that support them. Focusing on specific areas where changed attitudes and ways of working are long overdue, the authors show the need for a better balance between formal provision in schools, colleges and within employment, and less tangible informal learning at home and in the workplace. These, in turn, open up issues of the curriculum (especially in the formative later years in schools and colleges), guidance for education and work and the qualifications structure.

Human Performance Technology Concepts Methodologies Tools And Applications

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Author : Management Association, Information Resources
language : en
Publisher: IGI Global
Release Date : 2019-05-03

Human Performance Technology Concepts Methodologies Tools And Applications written by Management Association, Information Resources and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-03 with Business & Economics categories.

Business practices are rapidly changing due to technological advances in the workplace. Organizations are challenged to implement new programs for more efficient business while maintaining their standards of excellence and achievement. Human Performance Technology: Concepts, Methodologies, Tools, and Applications is a vital reference source for the latest research findings on real-world applications of digital tools for human performance enhancement across a variety of settings. This publication also examines the utilization of problem-based instructional techniques for challenges and solutions encountered by industry professionals. Highlighting a range of topics such as performance support systems, workplace curricula, and instructional technology, this multi-volume book is ideally designed for business executives and managers, business professionals, human resources managers, academicians, and researchers actively involved in the business industry.

Wired And Dangerous

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Author : Chip R. Bell
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2011-06-06

Wired And Dangerous written by Chip R. Bell and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-06 with Business & Economics categories.

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.

Bringing To Life The National Mental Health Services Standards For Gps And Divisions

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Author : Wendy Weir
language : en
Publisher:
Release Date : 1999

Bringing To Life The National Mental Health Services Standards For Gps And Divisions written by Wendy Weir and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Mentally ill categories.

They Serve Like We Lead

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Author : Monique Richardson
language : en
Publisher: BookPOD
Release Date : 2023-05-08

They Serve Like We Lead written by Monique Richardson and has been published by BookPOD this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-08 with Business & Economics categories.

Leadership has the single biggest impact on customer experience. Does your team take care of your customers as well as you would like? Does the team feel you care about them as much as you do for your customers? Customer and employee experience are inextricably linked, and this book emphasises the importance of both. Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership. Happy customers are the result of a happy team. This book is full of practical ideas and actions that are a roadmap for you to become an exceptional service leader. If you’re ready to elevate the customer and employee experience in your organisation, then this is the book for you. Valuable insights will help you improve your team’s performance, create happy customers and ultimately drive business success.

Ecmlg2013 Proceedings For The 9th European Conference On Management Leadership And Governance

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Author : Maria Th Semmelrock-Picej
language : en
Publisher: Academic Conferences Limited
Release Date : 2013-01-09

Ecmlg2013 Proceedings For The 9th European Conference On Management Leadership And Governance written by Maria Th Semmelrock-Picej and has been published by Academic Conferences Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-09 with Business & Economics categories.

Finance For Shelter And Services

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Author :
language : en
Publisher: UN-HABITAT
Release Date : 1990

Finance For Shelter And Services written by and has been published by UN-HABITAT this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Housing categories.

G E T Customer Service Excellence

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Author : Nick Walpert
language : en
Publisher:
Release Date : 2020-10-29

G E T Customer Service Excellence written by Nick Walpert and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-29 with categories.

G.E.T. Customer Service Excellence is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful. This book can be the basis of a training program, an addition to a training program and a reference guide. Every manager/owner should have a copy of this book for themselves. Specifically targeted at managers/owners and includes many valuable insights. Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, world-class customer service standards, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel. Every executive and manager has a responsibility to positively influence their workplace culture. G.E.T. Customer Service Excellence gives you the tools and insights to do it with simplicity and style. G.E.T. Customer Service Excellence also comes with a wealth of information and motivational tools and programs, guides and reward certificate ideas to further enhance your customer service experience and employee skills.