Building The Client S Relational Base
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Building The Client S Relational Base
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Author : Mark Furlong
language : en
Publisher: Policy Press
Release Date : 2013-02-27
Building The Client S Relational Base written by Mark Furlong and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-27 with Social Science categories.
This book makes a challenging—but hopeful—argument for anyone with a client relationship: sustainable and accountable interpersonal relationships are a precondition for health and well-being. It argues that there are always opportunities to deepen the quality and range of the client connection. Compellingly written, it brings a host of case studies to life, weaving insights from critical theory and social epidemiology into explorations of the practical actions that any professional committed to strengthening the relational base of their clients can take.
Building The Client S Relational Base
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Author : Mark Furlong
language : en
Publisher:
Release Date : 2013
Building The Client S Relational Base written by Mark Furlong and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Counseling categories.
"Developed from nearly 20 years' practice and consulting experience, this ground-breaking text challenges practitioners to understand, and work, with their clients as relational beings rather than independent units, whatever the presenting problem might be. The book focuses on an often neglected key condition, that sustainable and accountable personal relationships are a precondition for health and well-being, and argues that there are always opportunities to deepen the quality, and range, of the client's connections with their current and future significant-others. The central concern of the book is to describe practical actions that can be taken by any professional committed to strengthening the relational base of their clients - an agenda that is supported by coherently woven insights from critical theory and social epidemiology. Written in a compelling style and brought to life with more than twenty case vignettes, this original, practical and rich resource offers practitioners usable resources that can be incorporated within many practice roles. Especially relevant to senior students and those in casework, this innovative, timely, multidisciplinary material is ideal for all those who wish to make a practical difference to the lives of their clients."--Publisher's website.
It Starts With Clients
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Author : Andrew Sobel
language : en
Publisher: John Wiley & Sons
Release Date : 2020-03-31
It Starts With Clients written by Andrew Sobel and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-31 with Business & Economics categories.
World-renowned client relationship authority shows you how to dramatically grow your business by mastering fourteen critical client development challenges Andrew Sobel, author of the international bestsellers Clients for Life and Power Questions, offers a proven,100-day plan for conquering 14 tough client development challenges and growing your client base in any market conditions. He’s encapsulated 25 years of unique research, including personal interviews with over 8000 top executives and successful rainmakers, into a practical roadmap for winning more new clients and growing your existing relationships. You’ll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. You’ll master the art of reframing client requests, leading to broader, higher-impact engagements. You’ll dramatically sharpen your ability to ask the powerful questions that can transform your client relationships. And, you’ll learn to develop advisory relationships with influential C-suite executives. Andrew illustrates each weekly challenge with real-life examples drawn from thousands of executive meetings. He shares success strategies from having grown and led three highly successful professional service businesses. Andrew has taught these strategies to over 50,000 professionals around the world, and they’re now available to you in this highly readable, portable masterclass. Whether you are early in your career and need a comprehensive guide to grow your client base from the ground up or are a seasoned practitioner who wants to accelerate your business growth, It Starts With Clients will take you to the next level.
Developing Knowledge Based Client Relationships
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Author : Ross Dawson
language : en
Publisher: Routledge
Release Date : 2012-05-31
Developing Knowledge Based Client Relationships written by Ross Dawson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-31 with Business & Economics categories.
Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.
All For One
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Author : Andrew Sobel
language : en
Publisher: John Wiley & Sons
Release Date : 2009-04-20
All For One written by Andrew Sobel and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-20 with Business & Economics categories.
Corporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These trends are forcing a variety of service providers—from consulting firms to large banks—to confront a series of difficult challenges: How do we create an ‘all-for-one, one-for-all’ culture in which the whole is greater than the sum-of-the-parts and we succeed in leveraging our global network to deliver value to clients?" How do we mobilize the right people, resources, and ideas—across a multitude of organizational and geographic boundaries—into each and every client relationship?" How do we evolve from a trusted advisor to a trusted partner and build multi-year, institutional relationships? All for One answers these questions with an innovative and comprehensive model for developing enduring, institutional client relationships—what Andrew Sobel refers to as Level 6 Trusted Client Partnerships. It offers readers ten specific strategies that are thoroughly supported by case studies, best practices from leading firms, and implementation tools. The individual professional is principally responsible for five of these strategies, while the firm—the institution—must support and drive the other five. When you successfully execute against all ten of these building blocks, you develop long-term, professional-client partnerships that provide great value to the client and high levels of personal satisfaction and profitability for the service provider.
Build Your Customer Strategy
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Author : James G. Barnes
language : en
Publisher: John Wiley & Sons
Release Date : 2007-01-06
Build Your Customer Strategy written by James G. Barnes and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-06 with Business & Economics categories.
"The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships. It demystifies creating the great customer experience-something that everyone seems to be talking about these days-by showing you how to approach "experience" in ways your competitors haven't even thought of. Praise for Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships "Jim Barnes has written a down-to-earth, highly readable book that takes you through real examples with concrete ideas you can use today. Fact is, customers are the only source of revenue, and Jim will help your company build the strategy to grow the value of each customer to your firm, by making sure your firm becomes more valuable to each customer." -Don Peppers and Martha Rogers, PhD coauthors, The One to One Future and Return on Customer "Jim Barnes is in a class by himself as a guru who truly understands customer relationships from the customer's point of view. Read Build Your Customer Strategy when you're ready to move past slogans and technology-based CRM projects to create real customer equity and long-term profitability." -Bob Thompson, CEO CustomerThink Corp., and founder, CRMGuru.com "Build Your Customer Strategy is the book for leaders committed to creating genuine connections with clients. Jim goes beyond conventional thinking to help businesses understand, create, and implement a strategy that will result in the type of long-term loyal customers everyone wants-the ones who bring their family and friends." -Anne Lockie, Executive Vice President, Sales Canadian Personal and Business Clients, RBC Royal Bank "Excellent reading. Jim Barnes brings a refreshing perspective to customer service, loyalty and the importance of long-term, sustainable client relationships. Insightful and very educational." -Stephen Foster, Senior Vice President, Operations Starwood Hotels & Resorts Worldwide, Inc.
Interdisciplinary Perspectives On Business Convergence Computing And Legality
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Author : Khurana, Reema
language : en
Publisher: IGI Global
Release Date : 2013-06-30
Interdisciplinary Perspectives On Business Convergence Computing And Legality written by Khurana, Reema and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-30 with Business & Economics categories.
As digital technologies develop, companies envision new ways to incorporate ever more disparate elements in their products, such as the combination of computing power and telecommunications in modern smart phones. Interdisciplinary Perspectives on Business Convergence, Computing, and Legality investigates the development of convergent and interoperable systems in business environments, with a particular focus on potential legal implications that emerge when a company begins branching out into domains traditionally occupied by suppliers and consumers. Business and law professionalsboth in academia and in practicewill use this book to gain a greater understanding of the growth of convergence in the field of information technologies and how such transformations affect business practices around the world.
Strategic Customer Relationship Management In The Age Of Social Media
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Author : Khanlari, Amir
language : en
Publisher: IGI Global
Release Date : 2015-07-16
Strategic Customer Relationship Management In The Age Of Social Media written by Khanlari, Amir and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-16 with Business & Economics categories.
In today's society, organizations are looking to optimize potential social interactions and increase familiarity with customers by developing relationships with various stakeholders through social media platforms. Strategic Customer Relationship Management in the Age of Social Media provides a variety of strategies, applications, tools, and techniques for corporate success in social media in a coherent and conceptual framework. In this book, upper-level students, interdisciplinary researchers, academicians, professionals, practitioners, scientists, executive managers, and consultants of marketing and CRM in profit and non-profit organizations will find the resources necessary to adopt and implement social CRM strategies within their organizations. This publication provides an advanced and categorized variety of strategies, applications, and tools for successful Customer Relationship Management including, but not limited to, social CRM strategies and technologies, creation and management of customers' networks, customer dynamics, social media analytics, customer intelligence, word of mouth advertising, customer value models, and social media channel management.
Current Trends In Management Consulting
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Author : Anthony F. Buono
language : en
Publisher: IAP
Release Date : 2001-10-01
Current Trends In Management Consulting written by Anthony F. Buono and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-10-01 with Reference categories.
Volume One in this series focuses on current trends in the management consulting industry. It is divided into three sections: (1) a look at some of the broad changes taking place in the management consulting industry, (2) an examination of recent trends and techniques in the practice of management consulting, and (3) reflections on the current state of affairs in the industry. As this brief overview has hopefully captured, the first volume in this series provides ample insight into and differing perspectives on the multi-faceted world of management consulting. Thanks are due to all the authors for their thoughtful work, good-natured colleagueship, and willingness to contribute their thoughts and insights about the consulting field. This volume would not have been possible without their efforts.
Driving With Care Education And Treatment Of The Impaired Driving Offender Strategies For Responsible Living
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Author : Kenneth W. Wanberg
language : en
Publisher: SAGE
Release Date : 2005
Driving With Care Education And Treatment Of The Impaired Driving Offender Strategies For Responsible Living written by Kenneth W. Wanberg and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Psychology categories.
This is a three-level education and treatment program for persons convicted of driving while impaired (DWI). Clients learn that change in behavior is made by changing their thoughts, attitudes and beliefs. The books presents a comprehensive overview of cognitive behavioral treatment for impaired driving offenders; a thorough review theory and practice related to client evaluation; legal and cultural considerations; as well as operational procedures for assessing and matching DWI offenders to appropriate levels of education and treatment services. Guidelines are provided for developing individualized treatment plans, and implementing appropriate education and treatment curriculum protocol whereby clients relate and apply the lesson and session material to their own unique circumstances and situations.