Call Center
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Call Centers For Dummies
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Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-05-11
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Call Center Management On Fast Forward
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Author : Brad Cleveland
language : en
Publisher: ICMI Inc.
Release Date : 1997
Call Center Management On Fast Forward written by Brad Cleveland and has been published by ICMI Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Callcenter Management By The Numbers
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Author : Jon Anton
language : en
Publisher: Purdue University Press
Release Date : 1997
Callcenter Management By The Numbers written by Jon Anton and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Call centers categories.
Annotation With the emergence of the callcenter as a mission-critical part of the corporate customer service strategy, management of the callcenter has moved from a reactive "fire-fighting" style to a more proactive tactical style of professional management. Measurements drive behavior, and "you get what you measure and reward." The primary purpose of this book is to provide new professional callcenter managers with a methodology for "managing their callcenter by the numbers."
The Call Center Handbook
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Author : Keith Dawson
language : en
Publisher: CRC Press
Release Date : 2007-03-30
The Call Center Handbook written by Keith Dawson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-30 with Computers categories.
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Call Center Interview Questions And Answers The Guide Handbook
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Author : Chetan Singh
language : en
Publisher: Chetan Singh
Release Date :
Call Center Interview Questions And Answers The Guide Handbook written by Chetan Singh and has been published by Chetan Singh this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
"Call Center Interview Questions and Answers: The Guide Handbook" is the ultimate resource for anyone looking to ace their call center job interview. This comprehensive guide is packed with practical tips and strategies for preparing for the interview, answering common and behavioral questions, and tackling technical questions with confidence. The book begins by providing an overview of call center roles and responsibilities, highlighting the importance of call center interviews, and outlining key strategies for preparing for the interview. It then dives into a wide range of interview questions, including common questions, behavioral questions, and technical questions related to call center software and tools. Throughout the book, readers will find sample answers to each question, along with detailed explanations and tips for tailoring their responses to fit the specific needs of the company and the job they're applying for. The book also includes a glossary of call center terminology, allowing readers to familiarize themselves with key industry terms and concepts. With "Call Center Interview Questions and Answers: The Guide Handbook" in hand, readers will feel confident and prepared as they head into their call center job interviews. Whether you're a seasoned professional or just starting out in the industry, this book is an essential resource for anyone looking to succeed in the competitive world of call center customer service.
Call Center
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Author : Gwen Foster Oglesby
language : en
Publisher: BrownBooks.ORM
Release Date : 2016-10-18
Call Center written by Gwen Foster Oglesby and has been published by BrownBooks.ORM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-18 with Business & Economics categories.
A customer service expert offers practical strategies for call center managers who want to inspire their employees to be there best. Gwendolyn Oglesby has built her entire career working in customer service, creating environments and experiences that are as positive for employees as they are for customers. Now Oglesby shares the tools and strategies she has developed for improving customer service skills, managing employees, and building a successful team culture. In Call Center, Oglesby teaches managers how to train, motivate, and encourage employees to reach their full potential. Each chapter features insightful personality profiles and thought-provoking questions about call center dynamics. At the end of the day, customer service is not just about serving the customer; it’s about serving your team as well.
The Call Center Handbook
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Author : Keith Dawson
language : en
Publisher: CRC Press
Release Date : 2003-11-20
The Call Center Handbook written by Keith Dawson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-20 with Technology & Engineering categories.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Contact Us Trainer S Manual
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Author : Jane Lockwood
language : en
Publisher: Cambridge University Press
Release Date : 2010-06-21
Contact Us Trainer S Manual written by Jane Lockwood and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-21 with Foreign Language Study categories.
CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
The Call Center Dictionary
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Author : Madeline Bodin
language : en
Publisher: CRC Press
Release Date : 2002-01-03
The Call Center Dictionary written by Madeline Bodin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-03 with Technology & Engineering categories.
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Comdex Call Center Training Course Kit With Cd
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Author : Vikas Gupta
language : en
Publisher: Dreamtech Press
Release Date : 2003-05-12
Comdex Call Center Training Course Kit With Cd written by Vikas Gupta and has been published by Dreamtech Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-05-12 with categories.
Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.