The Call Center Dictionary
DOWNLOAD
Download The Call Center Dictionary PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get The Call Center Dictionary book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
The Call Center Dictionary
DOWNLOAD
Author : Madeline Bodin
language : en
Publisher: CRC Press
Release Date : 2002-01-03
The Call Center Dictionary written by Madeline Bodin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-03 with Computers categories.
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Icmi S Call Center Management Dictionary
DOWNLOAD
Author : Brad Cleveland
language : en
Publisher: ICMI Press (International Customer Management Institute)
Release Date : 2003
Icmi S Call Center Management Dictionary written by Brad Cleveland and has been published by ICMI Press (International Customer Management Institute) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Call centers categories.
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.
The Call Center Handbook
DOWNLOAD
Author : Keith Dawson
language : en
Publisher: CRC Press
Release Date : 2007-03-30
The Call Center Handbook written by Keith Dawson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-30 with Computers categories.
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Ibm Watson Content Analytics Discovering Actionable Insight From Your Content
DOWNLOAD
Author : Wei-Dong (Jackie) Zhu
language : en
Publisher: IBM Redbooks
Release Date : 2014-07-07
Ibm Watson Content Analytics Discovering Actionable Insight From Your Content written by Wei-Dong (Jackie) Zhu and has been published by IBM Redbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-07 with Computers categories.
IBM® WatsonTM Content Analytics (Content Analytics) Version 3.0 (formerly known as IBM Content Analytics with Enterprise Search (ICAwES)) helps you to unlock the value of unstructured content to gain new actionable business insight and provides the enterprise search capability all in one product. Content Analytics comes with a set of tools and a robust user interface to empower you to better identify new revenue opportunities, improve customer satisfaction, detect problems early, and improve products, services, and offerings. To help you gain the most benefits from your unstructured content, this IBM Redbooks® publication provides in-depth information about the features and capabilities of Content Analytics, how the content analytics works, and how to perform effective and efficient content analytics on your content to discover actionable business insights. This book covers key concepts in content analytics, such as facets, frequency, deviation, correlation, trend, and sentimental analysis. It describes the content analytics miner, and guides you on performing content analytics using views, dictionary lookup, and customization. The book also covers using IBM Content Analytics Studio for domain-specific content analytics, integrating with IBM Content Classification to get categories and new metadata, and interfacing with IBM Cognos® Business Intelligence (BI) to add values in BI reporting and analysis, and customizing the content analytics miner with APIs. In addition, the book describes how to use the enterprise search capability for the discovery and retrieval of documents using various query and visual navigation techniques, and customization of crawling, parsing, indexing, and runtime search to improve search results. The target audience of this book is decision makers, business users, and IT architects and specialists who want to understand and analyze their enterprise content to improve and enhance their business operations. It is also intended as a technical how-to guide for use with the online IBM Knowledge Center for configuring and performing content analytics and enterprise search with Content Analytics.
Call Center Optimization
DOWNLOAD
Author : Ger Koole
language : en
Publisher: Lulu.com
Release Date : 2013
Call Center Optimization written by Ger Koole and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Business & Economics categories.
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Sociolinguistics And Business Talk
DOWNLOAD
Author : Yeonkwon Jung
language : en
Publisher: Springer Nature
Release Date : 2022-04-21
Sociolinguistics And Business Talk written by Yeonkwon Jung and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-21 with Language Arts & Disciplines categories.
This book delivers essential skills in “spoken” professional communications, presenting theoretical and applied frameworks for business talk using English as a lingua franca. Adopting a role-playing approach mimicking various professional settings, it assesses the strength of the well-reasoned argument, the logical links that convince the audience of the coherence of the speaker’s argument and the necessary linguistics competencies. This book centers on a variety of situations that commonly take place in business organizations (such as relational talk; call center talk; job application talk) and addresses key skills such as conflict resolution and collaborative problem solving through communication, which are key for both students and practitioners. In addition it analyses spoken business discourse data with the four main sources of communicative competence: grammatical competence, discourse competence, sociolinguistic competence and strategic competence in order to highlight how they are used in business speaking practices.
Guide To Reference In Business And Economics
DOWNLOAD
Author : Steven W. Sowards
language : en
Publisher: American Library Association
Release Date : 2014-07-22
Guide To Reference In Business And Economics written by Steven W. Sowards and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-22 with Business & Economics categories.
Focusing on print and electronic sources that are key to business and economics reference, this work is a must-have for every reference desk. Readers will find sources of information on such topics asBusiness lawE-commerceInternational businessManagement of information systemsOccupations and careersMarket researchGuide to Reference is used internationally as the “source of first resort” for identifying information and training reference professionals, and this book will help connect librarians and researchers to the most relevant sources of information on business and economics.
American Reference Books Annual
DOWNLOAD
Author : Bohdan S. Wynar
language : en
Publisher:
Release Date : 2003
American Reference Books Annual written by Bohdan S. Wynar and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Reference books categories.
1970- issued in 2 vols.: v. 1, General reference, social sciences, history, economics, business; v. 2, Fine arts, humanities, science and engineering.
Network Dictionary
DOWNLOAD
Author : Javvin Www Networkdictionary Com
language : en
Publisher: Javvin Technologies Inc.
Release Date : 2007
Network Dictionary written by Javvin Www Networkdictionary Com and has been published by Javvin Technologies Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Computer networks categories.
Whether the reader is the biggest technology geek or simply a computer enthusiast, this integral reference tool can shed light on the terms that'll pop up daily in the communications industry. (Computer Books - Communications/Networking).
Global Geographies Of The Internet
DOWNLOAD
Author : Barney Warf
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-08-01
Global Geographies Of The Internet written by Barney Warf and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-01 with Language Arts & Disciplines categories.
Today, roughly 2 billion people use the internet, and its applications have flourished in number and importance. This volume will examine the growth and geography of the internet from a political economy perspective. Its central motivation is to illustrate that cyberspace does not exist in some aspatial void, but is deeply rooted in national and local political and cultural contexts. Toward that end, it will invoke a few major theorists of cyberspace, but apply their perspectives in terms that are accessible to readers with no familiarity with them. Beyond summaries of the infrastructure that makes the internet possible and global distributions of users, it delves into issues such as the digital divide to emphasize the inequalities that accompany the growth of cyberspace. It also addresses internet censorship, e-commerce, and e-government, issues that have received remarkably little scholarly attention, particularly from a spatial perspective. Throughout, it demonstrates that in cyberspace, place matters, so that no comprehensive understanding of the internet can be achieved without considering how it is embedded within, and in turn changes, local institutional and political contexts. Thus the book rebuts simplistic “death of distance” views or those that assert there is, or can be, a “one-size-fits-all, cookie-cutter” model of the internet applicable to all times and places.