Call Center Success
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Call Center Success The Sandler Way
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Author : Tom Niesen
language : en
Publisher:
Release Date : 2016-09-30
Call Center Success The Sandler Way written by Tom Niesen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-30 with categories.
This book covers all aspects of sales in call centers: hiring and retaining the right people (the turnover at most call centers is over 200%), managing those people, scripting, improving the call center environment, training and coaching.
Sales Superstar
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Author : Yogesh Pearlal
language : en
Publisher: Redoystor Books
Release Date : 2016-04
Sales Superstar written by Yogesh Pearlal and has been published by Redoystor Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04 with categories.
Call Centers For Dummies
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Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-05-11
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
The Guide Tools And Guidelines For Success To Provide Great Call Center Customer Service
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Author : Dr. Harold L. Price
language : en
Publisher: Page Publishing Inc
Release Date : 2023-02-17
The Guide Tools And Guidelines For Success To Provide Great Call Center Customer Service written by Dr. Harold L. Price and has been published by Page Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-02-17 with Business & Economics categories.
Harold L. Price has experience in call center customer service with a myriad of entities, such as Blue Cross and Blue Shield, Aetna U.S. Healthcare, The U.S. Small Business Administration, and the Social Security Administration. In addition, he is extremely pleased to have the opportunity to serve his country in the U.S. Coast Guard. This book provides a synopsis of the professional life of Dr. Price, as well as the gratitude he has for his educational accomplishments. One thing Dr. Price is keen to point out is that it's not about how or where you start in life but how you finish.
Call Center Success
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Author : Crisp Publications
language : en
Publisher: Crisp Pub Incorporated
Release Date : 2000-08-01
Call Center Success written by Crisp Publications and has been published by Crisp Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-08-01 with Business & Economics categories.
Master the skills needed to face the challenges of a Customer Service Representative position. Master the skills needed to face the challenges of a Customer Service Representative position.
Call Center Success
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Author : Lloyd C. Finch
language : en
Publisher: Crisp Pub Incorporated
Release Date : 2000
Call Center Success written by Lloyd C. Finch and has been published by Crisp Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
Annotation. Call Center Success will increase your understanding of the challenges, skills, and competencies you need to succeed in your valuable position as a customer service representative. This easy-to-follow, interactive book will give you the foundation you need to flourish in this fast-paced, demanding industry.
Call Center 101 Success Secrets
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Author : Timothy Phelps
language : en
Publisher: Emerge Publishing Group Llc
Release Date : 2013-06
Call Center 101 Success Secrets written by Timothy Phelps and has been published by Emerge Publishing Group Llc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06 with Business & Economics categories.
There has never been a Call Center manual like this. Call Center 101 Success Secrets is not about the ins and outs of Call Center. Instead, it answers the top 101 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Call Center best practice and standards details. Instead it introduces everything you want to know to be successful with Call Center. A quick look inside of the subjects covered: Understanding the Effects of Good Customer Service in Increasing Sales in Call Centers, The Road to Becoming a Call Center Manager, Supervisor and Group Leader, Why You Need Call Center Support, Why Choose Call Center Careers?, Conquering Challenges of Call Center/Customer Service Managers, Why Managers Have to Re-Examine Customer Call Center Policies, The Requirements for the Manager Call Center Position, The Need to Train a Call Center Agent, Call Center here at your Service, Customer Service And Call Center: A Solution To Satisfy Your Customer Needs, Why Call Center Solutions Are Important to Everyone, The Computer Help Desk Call Center - An IT Service Provider, The Operation in a Call Center, The Different Types of Call Center Management Jobs, The On-the-Job Duties of A Call Center Rep, Qualities of a good Customer Service Representative in a Call Center, What You Need To Know About Call Center Management, Standard Requirements for A Call Center Agent Applicant, Call Center Jobs Taking Chances on a Call Center Career, The Importance of an Office Call Center, The Advantages Of Work From Home Call Center, Call Center Operations Managers And Service Quality, Problems Encountered in Management Inbound Call Center Organizations, Call Center Guarantees Profit and Collection Generation, The Qualities of a Call Center Vice President, What Is Required From a Customer Service Representative Call Center Applicant?, Who Offers Virtual Call Center Employment Nowadays?, The Qualities of an Effective Call Center Financial Services Representative, Call Center Pricing Is Affordable, Call Center Consulting For Your Company, Call Center And Customer Service: One And The Same, Why You Need A Call Center Furniture, The Services In a Call Center, Let the Customer Service Call Center Handle your Customers, Inside Sales and Telephone Sales in a Call Center, The Main Responsibilities Of Call Center Managers, How A Customer Service Call Center Manager Should Hire Agents, Manage the Telemarketing of Products through Call Center, and much more...
Call Center Connections
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Author : Peter Lyle DeHaan
language : en
Publisher:
Release Date : 2024-06-06
Call Center Connections written by Peter Lyle DeHaan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-06 with Business & Economics categories.
Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits: Boost staff morale and appreciation Create a positive customer experience Improve leadership skills and strategies What's inside: Learn how to find the perfect call center manager Explore the benefits of using home-based agents Discover the impact of artificial intelligence on call centers Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience. Discover: How your management style may be hurting your call center An easy way to determine agent starting pay Ways to enhance the customer experience Five tips for agent customer service success How to optimize your call center for better outcomes Don't miss out on the opportunity to improve your call center operations and exceed customer expectations. Get your copy of Call Center Connections today.
The Customer Call Center Outback
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Author : Michael D. Trotter
language : en
Publisher: Purdue University Press
Release Date : 2002
The Customer Call Center Outback written by Michael D. Trotter and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
This is a support pack for supervisor's in call centres. Using a ""workbook"" format, its goal is to offer suggestions on how to solve the most frequently encountered problems for this group. It is based on research with 70 call/contact centre supervisors.
Call Center Simple Steps To Win Insights And Opportunities For Maxing Out Success
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Author : Gerard Blokdijk
language : en
Publisher: Complete Publishing
Release Date : 2015-10-05
Call Center Simple Steps To Win Insights And Opportunities For Maxing Out Success written by Gerard Blokdijk and has been published by Complete Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-05 with Reference categories.
The one-stop-source powering Call Center success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Call Center knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Call Center innovation - INCLUDED are numerous real-world Call Center blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: Which technologies will kill the call center? What's the best outbound call center? What is popular call center software? How can call center improve customer satisfaction? What's a good and cheap call center? Is the call center model broken? Call Center Software: What are the latest call center softwares in the market? What is it like to work in a call center? What are some good call center companies for internet marketing? What is the cost of an average call center call? What are call centers? Where can I find a call center to handle outbound calls? What are the best ways to reward call center employees? How can I learn to deal with call center agents? What is the difference between inbound call center and outbound call center services? What kind of software do call center agents use? What are the biggest challenges faced by call center managers today? Where is hotels.com's call center? ...and much more..."