Client Management Leadership Success
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Client Management Leadership Success
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Author : Ray A Hargrove-Huttel
language : en
Publisher: F.A. Davis
Release Date : 2008-11-10
Client Management Leadership Success written by Ray A Hargrove-Huttel and has been published by F.A. Davis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-10 with Medical categories.
Prepares students to meet the challenges of setting priorities, delegating, and assigning nursing tasks and managing clients and nursing staff.
Client Management Leadership Success
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Author :
language : en
Publisher:
Release Date : 2009
Client Management Leadership Success written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Electronic books categories.
Customer Management Excellence
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Author : Mike Faulkner
language : en
Publisher: John Wiley & Sons
Release Date : 2003-03-28
Customer Management Excellence written by Mike Faulkner and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-03-28 with Business & Economics categories.
CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. * An 'all you need to know about customer management' handbook - draws on the authors' vast experience to help unravel this complex topic * Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques * Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management
Effective Client Management In Professional Services
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Author : Jack Berkovi
language : en
Publisher: Routledge
Release Date : 2016-04-29
Effective Client Management In Professional Services written by Jack Berkovi and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-29 with Business & Economics categories.
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Studyguide For Client Management And Leadership Success
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Author : Cram101 Textbook Reviews
language : en
Publisher: Cram101
Release Date : 2013-04
Studyguide For Client Management And Leadership Success written by Cram101 Textbook Reviews and has been published by Cram101 this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04 with categories.
Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780803620438 .
Studyguide For Client Management And Leadership Success
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Author : Cram101 Textbook Reviews
language : en
Publisher: Cram101
Release Date : 2013-05
Studyguide For Client Management And Leadership Success written by Cram101 Textbook Reviews and has been published by Cram101 this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05 with categories.
Never HIGHLIGHT a Book Again Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780872893795. This item is printed on demand.
The Customer Success Professional S Handbook
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Author : Ashvin Vaidyanathan
language : en
Publisher: John Wiley & Sons
Release Date : 2020-01-15
The Customer Success Professional S Handbook written by Ashvin Vaidyanathan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-15 with Business & Economics categories.
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Customer Loyalty And Success
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Author : J. Lynch
language : en
Publisher: Springer
Release Date : 1995-06-19
Customer Loyalty And Success written by J. Lynch and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-06-19 with Business & Economics categories.
This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. This is an innovative book in a topical area that draws upon case study material.
Practical Customer Success Management
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Author : Rick Adams
language : en
Publisher: CRC Press
Release Date : 2019-06-14
Practical Customer Success Management written by Rick Adams and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-14 with Business & Economics categories.
"This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often." Peter Armaly, Senior Director Customer Success, Oracle "...a comprehensive review of the Customer Success role and responsibilities..." Anne Marie Ponder, Senior Manager, IT Infrastructure, Astellas Pharma US "...a must read playbook for all business leaders and customer success-focused professionals." Jason Noble, Global Customer Success and SaaS Leader "I wish a book like this existed when I started in Customer Success!" Cyn Taylor, Enterprise Customer Success Manager, LogicMonitor "...provides all the ingredients to create the right customer success strategy." Baptiste Debever, Head of Growth & Co Founder, Alkalab "...an invaluable resource for anyone with an interest in Customer Success." Adam Joseph, CEO, CSM insight "A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application." James Scott, General Partner, Success Hacker Customer success management is "the practice of helping customers to generate value from using our products" and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM’s productivity. Practical Customer Success Management is a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team.
How Great Leaders Get Great Results
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Author : John Baldoni
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-12-26
How Great Leaders Get Great Results written by John Baldoni and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-12-26 with Business & Economics categories.
How can you tell a true leader from one who just talks a good game? It's a true leader who makes his or her vision a reality--achieving great results that bring the highest levels of success. In How Great Leaders Get Great Results, top leadership and management consultant John Baldoni explains how anyone from a first-time manager to a CEO can become a great leader by creating a strong, results-driven organization. He blends key management principles with leadership stories to demonstrate how you can bring your people together, gain their trust, increase their enthusiasm, and motivate them to adopt your company's goals as their own. Baldoni profiles several renowned, results-oriented business leaders, revealing the proven execution strategies they use to consistently get their people to perform to their fullest. He identifies seven key steps--Vision, Alignment, Execution, Risk, Discipline, Courage, and Results--that top leaders such as Anne Mulcahy, John McCain, Steve Jobs, Meg Whitman, and Steven Spielberg take to get the results they want. Their stories are paired with a concrete plan of action that helps you cultivate a results-driven culture--no matter your type of business. Baldoni shows you how to: Communicate with your people in ways that make things happen Enlist support for your ideas and overcome resistance Instill a sense of accountability in all teams and departments Encourage risk-taking and push innovation Achieve desirable, sustainable results--and deal with unintended, unwelcome results Teach your own results-driven story Whether your goals are increased sales, improved customer service, enhanced quality, faster productivity, or any other criteria for your people, products, or services, How Great Leaders Get Great Results gives you the tools to become a true visionary, create more "heroes" in your workplace, and drive your business to the top.
