Conflict Management For Contact Professionals
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Conflict Management For Contact Professionals
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Author : Allen Oelschlaeger
language : en
Publisher:
Release Date : 2016-10-20
Conflict Management For Contact Professionals written by Allen Oelschlaeger and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-20 with categories.
Conflict Management For Contact Professionals
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Author : Gary Klugiewicz
language : en
Publisher:
Release Date : 2016-10-13
Conflict Management For Contact Professionals written by Gary Klugiewicz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-13 with categories.
Conflict Management For Utility Contact Professionals
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Author : Allen Oelschlaeger
language : en
Publisher:
Release Date : 2012-12-17
Conflict Management For Utility Contact Professionals written by Allen Oelschlaeger and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-17 with categories.
Conflict Management For Security Professionals
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Author : Andrew A. Tufano
language : en
Publisher: Elsevier
Release Date : 2013-09-28
Conflict Management For Security Professionals written by Andrew A. Tufano and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-28 with Political Science categories.
Effectively resolving conflict prevents violence, reduces incidents, improves productivity, and contributes to the overall health of an organization. Unlike the traditionally reactive law enforcement approach to resolving conflict, Conflict Management for Security Professionals provides a proven, reliable, business-focused approach that teaches security personnel to diffuse situations before they escalate when dealing with uncooperative, dangerous, or violent individuals. Covering everything from policies and procedures to security tactics and business impact, Conflict Management for Security Professionals uniquely addresses conflict resolution from a security perspective for managers, policy makers, security officials, or anyone else who interacts with people every day. This book helps organizations create and maintain safe environments without interfering with their ability to remain profitable, competitive, and relevant. Comprehensive and systematic conflict management and resolution program geared specifically for the needs of security managers, supervisors, and officers Incorporates classroom and field-tested conflict resolution concepts, models, and approaches Addresses everything from policies and programs to tactics for a wide variety of stakeholders in any private or public organization
Conflict Resolution For Managers And Leaders Participants Workbook
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Author : CDR Associates
language : en
Publisher: John Wiley & Sons
Release Date : 2007-07-16
Conflict Resolution For Managers And Leaders Participants Workbook written by CDR Associates and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-16 with Business & Economics categories.
CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders offers you a proven program that will help you learn the key concepts and skills in conflict management, negotiation, and dispute resolution. The Participant’s Workbook is designed to make you a better leader and manager by equipping you to address conflict with confidence. Conflict Resolution for Managers and Leaders is filled with information and interactive exercises to help you develop practical skills in a fun and engaging manner. This workbook contains the information you need to participate in the CDR training program. Although the comprehensive program consists of eight modules, your trainer may customize the session by using select modules.
Workplace Conflict Resolution Essentials For Dummies
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Author : Vivian Scott
language : en
Publisher: John Wiley & Sons
Release Date : 2014-12-09
Workplace Conflict Resolution Essentials For Dummies written by Vivian Scott and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-09 with Business & Economics categories.
Resolving conflict in the workplace? No problem! Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared — Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances. Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale. Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace Helps you find a solution and explore positive means for resolving conflicts Illustrates how working through problems within your team makes the workplace the positive environment it should be Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive!
Conflict Management
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Author : Stephan Proksch
language : en
Publisher: Springer
Release Date : 2016-07-14
Conflict Management written by Stephan Proksch and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-14 with Business & Economics categories.
This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
Managing Conflict
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Author : David Liddle
language : en
Publisher: Kogan Page Publishers
Release Date : 2017-09-03
Managing Conflict written by David Liddle and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-03 with Business & Economics categories.
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
Designing Conflict Management Systems
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Author : Cathy A. Costantino
language : en
Publisher: Jossey-Bass
Release Date : 1996
Designing Conflict Management Systems written by Cathy A. Costantino and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization.
Corporate Conflict Management
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Author : EIRENE LEELA ROUT
language : en
Publisher: PHI Learning Pvt. Ltd.
Release Date : 2007-08-07
Corporate Conflict Management written by EIRENE LEELA ROUT and has been published by PHI Learning Pvt. Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08-07 with Business & Economics categories.
The classic view on conflict has always been that conflict in any form is harmful and should be avoided at all cost. However, modern scholars and the corporate world at large are fast realizing that conflict is not as lethal as considered to be and if maintained within certain parameters, it can actually boost a company’s growth. This text tells exactly how and when a conflict can be translated into a successful process and when it should be checked before it spells trouble for the company. The book covers cases from all the essential areas of conflict and analytically discusses every aspect while striking a clear balance between theory, concept and application. This book is an attempt to expose readers to varied perspectives, to challenge their individual positions and ideologies, and to inspire, inform and train them in the field. The volume is designed for the postgraduate students of management as well as those pursuing similar professional courses. Besides, professionals and anyone keen on learning the various aspects of conflict and its management will find this book immensely useful. KEY FEATURES Cartoons and illustrations throughout the text to make it an interesting read Focus on both skill development and practical usage Chapter summary and review questions at the end of each chapter for better conceptual understanding