Consumer Affairs And Customer Care
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Consumer Affairs And Customer Care
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Author : Sri Ram Khanna
language : en
Publisher: Prowess Publishing
Release Date : 2020-09-21
Consumer Affairs And Customer Care written by Sri Ram Khanna and has been published by Prowess Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-21 with Business & Economics categories.
The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides an understanding of the problems consumers face in markets and the consumer detriment there from. It analyses the buying behavior of consumers as well as the phenomena of consumer complaints and the processes and systems to address them. The development of the consumer jurisprudence in settling consumer disputes in consumer courts under the Consumers Protection Act of 1986 and 2019 is examined in detail. Leading cases are used to explain important concepts. It also addresses the role played by quality and standardization in the market place and the roles of different agencies in establishing product and service standards. The student should be able to comprehend the business firms’ interface with consumers and the consumer related regulatory and business environment for major consumer industries of India.
The Consumer Affairs Department Organization And Functions
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Author : Edward Patrick McGuire
language : en
Publisher:
Release Date : 1973
The Consumer Affairs Department Organization And Functions written by Edward Patrick McGuire and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1973 with Business & Economics categories.
Product Performance And Servicing
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Author : United States. National Business Council for Consumer Affairs. Sub-Council on Performance and Service
language : en
Publisher:
Release Date : 1973
Product Performance And Servicing written by United States. National Business Council for Consumer Affairs. Sub-Council on Performance and Service and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1973 with Air traffic controllers categories.
Managing Consumer Complaints
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Author : National Association of Consumer Agency Administrators (U.S.)
language : en
Publisher:
Release Date : 1981
Managing Consumer Complaints written by National Association of Consumer Agency Administrators (U.S.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1981 with Consumer complaints categories.
How To Handle Customer Complaints
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Author : Chris Moore
language : en
Publisher: Gower Publishing Company, Limited
Release Date : 1975
How To Handle Customer Complaints written by Chris Moore and has been published by Gower Publishing Company, Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 1975 with Business & Economics categories.
The Consumer Action Handbook
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Author :
language : en
Publisher:
Release Date : 2001
The Consumer Action Handbook written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Consumer protection categories.
Consumer Action Handbook
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Author : Stephen R. Leeds
language : en
Publisher: DIANE Publishing
Release Date : 2010-10
Consumer Action Handbook written by Stephen R. Leeds and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10 with Reference categories.
Contents: Part I -- Be A Savvy Consumer: Buyer Beware; Banking; Cars; Credit; Financing Your Education; Employment; Food and Nutrition; Health Care; Housing; Insurance; Internet; Investing; Phones; Privacy Protection and Identity Theft; Smart Home Shopping; Telemarketing and Unwanted Mail; Travel; TV; Wills and Funerals; Part II -- Filing a Complaint: Contact the Seller; Contact Third Parties; Sample Complaint Letter: Dispute Resolution Programs; Small Claims Court; Legal Help and Information; Report Fraud and Safety Hazard; Part III -- Key Information Resources: For Teachers; For Persons with Disabilities; For Military Personnel; Part IV -- Consumer Assistance Directory. Illus.
Managing Consumer Complaints
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Author :
language : en
Publisher:
Release Date : 1992
Managing Consumer Complaints written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Consumer complaints categories.
Consumer Action Handbook
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Author : Barry Leonard
language : en
Publisher: DIANE Publishing
Release Date : 2008-09
Consumer Action Handbook written by Barry Leonard and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09 with Reference categories.
Contents: Part I: Be a Savvy Consumer: General Buying Tips; Banking; Cars; Credit; Education; Employment; Food and Nutrition; Healthcare; Housing Insurance; Internet; Investing; Phones; Protect Your Identity; Protect Your Privacy; Shopping from Home; Telemarketing and Unwanted Mail; Travel; TV; Utilities; Wills and Funerals; Part II: Filing a Complaint: Contact the Seller; Contact Third Parties; Report Fraud and Safety Hazard; Sample Complaint Letter; Part III: Key Consumer Resources; Part IV: Consumer Assistance Directory. Illustrations.
The Customer Is Boss
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Author : John Tschohl
language : en
Publisher: Best Sellers Publishing
Release Date : 1993
The Customer Is Boss written by John Tschohl and has been published by Best Sellers Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)