Contact Care Communicate
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Contact Care Communicate
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Author : Stephanie Dollschnieder
language : en
Publisher: Xlibris
Release Date : 2010
Contact Care Communicate written by Stephanie Dollschnieder and has been published by Xlibris this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Contact, Care, COMMUNICATE How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You'll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains "how to" suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
Contact Care Communicate
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Author : Stephanie Dollschnieder
language : en
Publisher: Xlibris Corporation
Release Date : 2010-01-04
Contact Care Communicate written by Stephanie Dollschnieder and has been published by Xlibris Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-04 with Business & Economics categories.
Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
The Nature Of Contact C A R E
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Author : Dale Weston Speedy
language : en
Publisher:
Release Date : 2017
The Nature Of Contact C A R E written by Dale Weston Speedy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Alternative medicine categories.
"ConTact C.A.R.E. Flinchlock Release Therapy© is a unique, simple, safe and effective pressure release modality, discovered by Dale Weston Speedy. It works by releasing pressure from surprise impact injuries in the bone. This book, The nautre of ConTact C.A.R.E., looks at the foundations of this modality and the philosophy behind its discovery. From a martial arts to a horsemanship perspective, the reader is guided on a journey of what IS. The nature of ConTact C.A.R.E. shows how ConTact C.A.R.E. Flinchlock Relase Therapy© can be applied to live free from surprise impact injury conditions and pain, and how to enhance connection and communication between animal and human."--Back cover.
Care To Communicate
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Author : Pat M. Ashworth
language : en
Publisher:
Release Date : 1980
Care To Communicate written by Pat M. Ashworth and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Language Arts & Disciplines categories.
Communication For Nurses Talking With Patients
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Author : Lisa Kennedy Sheldon
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2009-10-07
Communication For Nurses Talking With Patients written by Lisa Kennedy Sheldon and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-07 with Language Arts & Disciplines categories.
"Communication for Nurses offers valuable techniques delivered in a concise, user-friendly format that encourages reader's development of a personal, professional communication style. Topics include effective communication in difficult situations, the nurse-patient relationship, working with different patient groups and families, and communicating with other healthcare providers."-- Book Jacket.
Bedside Communication Handbook The Speaking With Patients And Families
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Author : Allyn Hum
language : en
Publisher: World Scientific
Release Date : 2021-09-28
Bedside Communication Handbook The Speaking With Patients And Families written by Allyn Hum and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-28 with Medical categories.
The art of good communication is an essential skill that every healthcare professional must master in this increasingly demanding and challenging healthcare climate.From medical, nursing and allied health students to experienced doctors, nurses and healthcare professionals, the authors of The Bedside Communication Handbook — with more than 20 years of teaching 'Clinical Communication' — present common and challenging communication scenarios and share important principles and useful phrases which can be used to help busy healthcare professionals communicate better with patients and their relatives.This is probably the only such book set in an Asian context. It will contain practical tips and model statements that would help to guide the readers in improving their communication skills and preventing a communication faux pas.
Communicating With Today S Patient
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Author : Joanne Desmond
language : en
Publisher: John Wiley & Sons
Release Date : 2000-09-15
Communicating With Today S Patient written by Joanne Desmond and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-09-15 with Health & Fitness categories.
Drawing on the author's wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action.
Effective Communication Skills For Health Professionals
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Author : Philip Burnard
language : en
Publisher: Nelson Thornes
Release Date : 1997
Effective Communication Skills For Health Professionals written by Philip Burnard and has been published by Nelson Thornes this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Medical categories.
This work discusses strategies for teaching, presentation, computing, listening, management and interview skills within each area.
Communication Skills For The Health Care Professional
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Author : Gwen Marram Van Servellen
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1997
Communication Skills For The Health Care Professional written by Gwen Marram Van Servellen and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Allied health personnel and patient categories.
This textbook provides the kind of comprehensive and in-depth preparation your students need to communicate optimally with patients, families, and fellow providers. Combining principles and practical applications, this text shows students how to apply communication techniques to patient care. It contains specific examples from many health care disciplines and is appropriate for all students in medicine, nursing, pharmacy, dentistry, and other allied health professions. Complete with chapter objectives, real-life examples and sample dialogue, and a glossary defining over 100 words and terms essential to the field of communication.
Twenty First Century Contact
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Author : Jennifer Eyvonne Simpson
language : en
Publisher:
Release Date : 2019
Twenty First Century Contact written by Jennifer Eyvonne Simpson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.