Contact Center Workforce Management Complete Self Assessment Guide
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Contact Center Workforce Management Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher:
Release Date : 2018
Contact Center Workforce Management Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Electronic books categories.
Contact Center Workforce Management Complete Self-Assessment Guide.
Contact Center Workforce Management Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2017-09-10
Contact Center Workforce Management Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-10 with categories.
This exclusive Contact Center Workforce Management Self-Assessment will make you the assured Contact Center Workforce Management domain Authority by revealing just what you need to know to be fluent and ready for any Contact Center Workforce Management challenge. How do I reduce the effort in the Contact Center Workforce Management work to be done to get problems solved? How can I ensure that plans of action include every Contact Center Workforce Management task and that every Contact Center Workforce Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Contact Center Workforce Management opportunity costs are low? How can I deliver tailored Contact Center Workforce Management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerardus Blokdyk. Blokdyk ensures all Contact Center Workforce Management essentials are covered, from every angle: the Contact Center Workforce Management Self-Assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Contact Center Workforce Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Contact Center Workforce Management practitioners. Their mastery, combined with the uncommon elegance of the Self-Assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Contact Center Workforce Management are maximized with professional results. Your purchase includes access to the $249 value Contact Center Workforce Management Self-Assessment Dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Contact Center Workforce Management A Complete Guide 2019 Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-12-21
Contact Center Workforce Management A Complete Guide 2019 Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-21 with categories.
Are you currently doing forecasting and scheduling manually or with the help of spreadsheets? Who is in charge of scheduling in your team? Does your center have an automated workforce management (WFM) system in place to help drive the forecasting and scheduling process? What obstacles constrain sales growth? Does your team use teleworkers (home agents) to help enhance scheduling flexibility/effectiveness? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center Workforce Management investments work better. This Contact Center Workforce Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Contact Center Workforce Management Self-Assessment. Featuring 877 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Contact Center Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Contact Center Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Contact Center Workforce Management Scorecard, you will develop a clear picture of which Contact Center Workforce Management areas need attention. Your purchase includes access details to the Contact Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contact Center Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Contact Center Workforce Management A Complete Guide 2020 Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2019-09-23
Contact Center Workforce Management A Complete Guide 2020 Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-23 with categories.
Is forecasting for social media transactions outside the scope of your current solution? Is the user paradigm and interface of your WFM application very dated and time-consuming to use? What modules are you using from your WFM vendor? Is the phone system working as well as it should? Is it very challenging to schedule in conformance with work or union rules in your current environment? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center Workforce Management investments work better. This Contact Center Workforce Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Contact Center Workforce Management Self-Assessment. Featuring 974 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Contact Center Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Contact Center Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Contact Center Workforce Management Scorecard, you will develop a clear picture of which Contact Center Workforce Management areas need attention. Your purchase includes access details to the Contact Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contact Center Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Customer Engagement Center Workforce Management A Complete Guide 2020 Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2019-09-30
Customer Engagement Center Workforce Management A Complete Guide 2020 Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-30 with categories.
Are there any staffing constraints? What are the policy requirements of each program? How important are performance objectives for the next year? What is the expected volume of calls? What types of training should contact centers direct more budget/ resources to? This powerful Customer Engagement Center Workforce Management self-assessment will make you the established Customer Engagement Center Workforce Management domain master by revealing just what you need to know to be fluent and ready for any Customer Engagement Center Workforce Management challenge. How do I reduce the effort in the Customer Engagement Center Workforce Management work to be done to get problems solved? How can I ensure that plans of action include every Customer Engagement Center Workforce Management task and that every Customer Engagement Center Workforce Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Engagement Center Workforce Management costs are low? How can I deliver tailored Customer Engagement Center Workforce Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Engagement Center Workforce Management essentials are covered, from every angle: the Customer Engagement Center Workforce Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Engagement Center Workforce Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Engagement Center Workforce Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Engagement Center Workforce Management are maximized with professional results. Your purchase includes access details to the Customer Engagement Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Engagement Center Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Customer Engagement Center Workforce Management A Complete Guide 2019 Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2019-04-18
Customer Engagement Center Workforce Management A Complete Guide 2019 Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-18 with categories.
How do the Customer Engagement Center Workforce Management results compare with the performance of your competitors and other organizations with similar offerings? Among the Customer Engagement Center Workforce Management product and service cost to be estimated, which is considered hardest to estimate? on proposed reforms? What is the best metric to use in evaluating the ROI from social media? Is maximizing Customer Engagement Center Workforce Management protection the same as minimizing Customer Engagement Center Workforce Management loss? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Engagement Center Workforce Management investments work better. This Customer Engagement Center Workforce Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Engagement Center Workforce Management Self-Assessment. Featuring 739 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Engagement Center Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Engagement Center Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Engagement Center Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Engagement Center Workforce Management Scorecard, you will develop a clear picture of which Customer Engagement Center Workforce Management areas need attention. Your purchase includes access details to the Customer Engagement Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Engagement Center Workforce Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Contact Center A Complete Guide 2020 Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2019-09-05
Contact Center A Complete Guide 2020 Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-05 with Business & Economics categories.
What is the most important benefit that speech analytics has delivered for your organization? Does your team use seasonal agents to help handle heavy contact periods (i.e., peak seasons)? Where is the industry with mobile and social? What is the performance of each location? How well does the contact center workforce management processes and tools implementation model fit into ITIL? This powerful Contact Center self-assessment will make you the dependable Contact Center domain master by revealing just what you need to know to be fluent and ready for any Contact Center challenge. How do I reduce the effort in the Contact Center work to be done to get problems solved? How can I ensure that plans of action include every Contact Center task and that every Contact Center outcome is in place? How will I save time investigating strategic and tactical options and ensuring Contact Center costs are low? How can I deliver tailored Contact Center advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Contact Center essentials are covered, from every angle: the Contact Center self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Contact Center outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Contact Center practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Contact Center are maximized with professional results. Your purchase includes access details to the Contact Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Contact Center Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Contact Center Workforce Optimization
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-01-16
Contact Center Workforce Optimization written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-16 with categories.
Does Contact Center Workforce Optimization create potential expectations in other areas that need to be recognized and considered? How do we measure improved Contact Center Workforce Optimization service perception, and satisfaction? What is Effective Contact Center Workforce Optimization? Is the impact that Contact Center Workforce Optimization has shown? What are your results for key measures or indicators of the accomplishment of your Contact Center Workforce Optimization strategy and action plans, including building and strengthening core competencies? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center Workforce Optimization investments work better. This Contact Center Workforce Optimization All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Contact Center Workforce Optimization Self-Assessment. Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center Workforce Optimization improvements can be made. In using the questions you will be better able to: - diagnose Contact Center Workforce Optimization projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Contact Center Workforce Optimization and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Contact Center Workforce Optimization Scorecard, you will develop a clear picture of which Contact Center Workforce Optimization areas need attention. Your purchase includes access details to the Contact Center Workforce Optimization self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Customer Engagement Center Workforce Management
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Author : Gerard Blokdyk
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2017-10-15
Customer Engagement Center Workforce Management written by Gerard Blokdyk and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-15 with categories.
Is the impact that Customer Engagement Center Workforce Management has shown? What problems are you facing and how do you consider Customer Engagement Center Workforce Management will circumvent those obstacles? How do we go about Securing Customer Engagement Center Workforce Management? How do mission and objectives affect the Customer Engagement Center Workforce Management processes of our organization? Who will be responsible for making the decisions to include or exclude requested changes once Customer Engagement Center Workforce Management is underway? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Engagement Center Workforce Management assessment. All the tools you need to an in-depth Customer Engagement Center Workforce Management Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Engagement Center Workforce Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Engagement Center Workforce Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Engagement Center Workforce Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Engagement Center Workforce Management Scorecard, you will develop a clear picture of which Customer Engagement Center Workforce Management areas need attention. Included with your purchase of the book is the Customer Engagement Center Workforce Management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
Contact Center Solutions Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-11
Contact Center Solutions Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11 with categories.
Is a fully trained team formed, supported, and committed to work on the Contact Center Solutions improvements? Has the direction changed at all during the course of Contact Center Solutions? If so, when did it change and why? Think about the functions involved in your Contact Center Solutions project, what processes flow from these functions? In a project to restructure Contact Center Solutions outcomes, which stakeholders would you involve? Do you have past Contact Center Solutions successes? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center Solutions investments work better. This Contact Center Solutions All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Contact Center Solutions Self-Assessment. Featuring 668 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center Solutions improvements can be made. In using the questions you will be better able to: - diagnose Contact Center Solutions projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Contact Center Solutions and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Contact Center Solutions Scorecard, you will develop a clear picture of which Contact Center Solutions areas need attention. Your purchase includes access details to the Contact Center Solutions self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.