Customer Service Training For Service Technicians
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Customer Service Training For Service Technicians
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Author : Customer Service Training Institute
language : en
Publisher:
Release Date : 2013-07-14
Customer Service Training For Service Technicians written by Customer Service Training Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-14 with categories.
Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer.Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers.Even more important, learn how to leverage service to bring in new customers to your retail business and also generate additional revenue as well.All this and more is covered in Customer Service Training for Service Technicians
The Big Book Of Customer Service Training Games
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Author : Peggy Carlaw
language : en
Publisher: McGraw Hill Professional
Release Date : 1998-09-22
The Big Book Of Customer Service Training Games written by Peggy Carlaw and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-09-22 with Business & Economics categories.
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Customer Service Skills For Technicians
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Author : Colin H. Rose
language : en
Publisher:
Release Date : 1996
Customer Service Skills For Technicians written by Colin H. Rose and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Customer relations categories.
Customer Service Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2010-10-06
Customer Service Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-06 with Business & Economics categories.
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Customer Service Training
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Author : Maxine Kamin
language : en
Publisher: Routledge
Release Date : 2006
Customer Service Training written by Maxine Kamin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Customer Service Skills For Technicians
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Author : Colin H. Rose
language : en
Publisher:
Release Date : 1996
Customer Service Skills For Technicians written by Colin H. Rose and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Customer relations categories.
Customer Service Basics
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Author : Customer Service Training Institute
language : en
Publisher:
Release Date : 2013-07-13
Customer Service Basics written by Customer Service Training Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-13 with categories.
Customer Service Basics provides the reader with the background and information required to understand exactly what is customer service, what is good customer service, and how we can deliver exceptional customer service.Learn how customer relations, internal customers, customer service policy, and customer service education all fit together within the customer service experience.Learn the importance of customer service strategy as well as customer service communication and the roles they play in forming the level of service your organization will provide.Individuals and companies alike will learn what makes up quality customer service as well as exactly what is customer services and how it will affect your customers.
Customer Service Management Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2011-09-14
Customer Service Management Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-14 with Business & Economics categories.
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
Customer Service Certificate Program
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Author : Customer Service Training Institute
language : en
Publisher:
Release Date : 2013-08-14
Customer Service Certificate Program written by Customer Service Training Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-14 with categories.
If you want a complete course in Customer Service Training complete with a Certificate of Completion then you can stop looking!This course includes 6 of our best selling Customer Service Training manuals covering both basic and advanced customer service skills. This is over 750 pages or pure content!These skills will enable you to provide the very best customer service experience for every customer, every time. No more angry customers due to simple and common mistakes!No more customers leaving your business to go to your competition!Customer Service Skills, also called "Soft Skills" are among the highest in demand skills according to Human Resource professionals and Employment Recruiters. Those who possess these skills are among the most productive and the most sought after people for new jobs and promotions!Show your customers that you care about them by proudly displaying your full color, suitable for framing personalized Certificate of Completion. Hang it on your office wall, display it behind the counter in your showroom, or even place it in your portfolio along with your resume to show everyone that you possess important and high demand skills!This course was written and designed by The Customer Service Training Institute using their 20+ years of experience to provide one of the most comprehensive and effective courses available today.Based on their "Self-Paced Training" model, you train at your own spped and on your own schedule to help insure that everyone gets the most from their materials and that no one gets lost or left behind. When it comes to quality and cost effective Customer Service Training, you will be hard pressed to find a better value!After reading the materials simply take a short test and submit it to us using the directions provided. Upon passing the test you will receive your full color Certificate of Completion! (Certificate carries no degree or CEU credits. It is strictly a Certificate of Completion only.)Why not put their 20+ years of Customer Service Training experience to work for you and proudly display your Customer Service Training Certificate and show your customers that you care so much that you dedicated your time and resources to make sure you were able to provide with the best experience possible!Graduates of the Certificate Program also qualify for other FREE materials as well as discounts on future products and more!
Customer Service Training
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Author : Kimberly Devlin
language : en
Publisher: Association for Talent Development
Release Date : 2015-08-17
Customer Service Training written by Kimberly Devlin and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-17 with Business & Economics categories.
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. Free tools and customization options The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. About the series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.
