Customers At Work
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Providing World Class Customer Service In The Workplace
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Author : Glen Mort
language : en
Publisher: Tate Publishing & Enterprises
Release Date : 2013-12-17
Providing World Class Customer Service In The Workplace written by Glen Mort and has been published by Tate Publishing & Enterprises this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-17 with Business & Economics categories.
Providing world-class customer service in the workplace: what you need to know about exceeding customer service expectations. Providing world-class customer service in the workplace can be elusive for many employees. How do I become a superstar in my job? How do I know what my customers expect from me, from my company? How can I always provide superior customer service? All these and many more questions are answered by Dr. Glen R. Mort as he reveals the secrets to consistently providing world-class customer service in the workplace and what you need to know about exceeding customers' expectations. Dr. Mort shares his twenty-five years' experience as a human resources and educational professional and provides the reader with simple yet effective techniques that guide the reader to achieve the end result of providing a positive experience in any work setting.
Customers At Work
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Author : W. Dunkel
language : en
Publisher: Springer
Release Date : 2013-07-25
Customers At Work written by W. Dunkel and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-25 with Business & Economics categories.
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
Pattern For Excellence
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Author : Brigham Dickinson
language : en
Publisher: Made For Success Publishing
Release Date : 2017-07
Pattern For Excellence written by Brigham Dickinson and has been published by Made For Success Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07 with Business & Economics categories.
Brigham Dickinson is president of Power Selling Pros. His firm is dedicated to teaching companies how to create “WOW Culture” inside their organization. With their proven call-handling certification program and high customer satisfaction, Brigham’s company works with hundreds of home service companies in the United States, Canada & Australia.
The Customer Service Revolution
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Author : Bryan Horn
language : en
Publisher: AuthorHouse
Release Date : 2020-02-21
The Customer Service Revolution written by Bryan Horn and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-21 with Business & Economics categories.
The way we do business has changed. Customers are no longer driven by products and services alone. They are experience driven customers who seek meaningful and genuine interactions with the companies they do business with. Many companies have adapted a “too big to fail” mindset and have implemented policies that favor themselves instead of the customers who keep them in business. Employees are treated as money-making machines instead of valued teammates. This has to change. The Customer Service Revolution is packed full of innovating and inspiring stories, and is changing the way companies think about their customers and the employees who make it all happen.
Customers Are People The Human Touch
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Author : John McKean
language : en
Publisher: John Wiley & Sons
Release Date : 2003-05-16
Customers Are People The Human Touch written by John McKean and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-05-16 with Business & Economics categories.
Although 70% of the customer's decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the "human touch" art as a science. John McKean provides a practical guide to implementing this art as consistent, business-wide, technology-enabled science drawn form proven approaches from world-class human touch practitioners.
Customer Service For Dummies
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Author : Karen Leland
language : en
Publisher: John Wiley & Sons
Release Date : 2011-03-03
Customer Service For Dummies written by Karen Leland and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-03 with Business & Economics categories.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
The Customer Comes Second
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Author : Hal F. Rosenbluth
language : en
Publisher: William Morrow
Release Date : 1992
The Customer Comes Second written by Hal F. Rosenbluth and has been published by William Morrow this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
In 15 years Rosenbluth has transformed a small family-owned business into an industry leader, grossing more than $1.5 billion annually. The secret of Rosenbluth's success, and his company's, is very simple: While dedication to customer satisfaction is the norm, he has thrived by concentrating on his employees first and his customers second.
The Experience
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Author : Lior Arussy
language : en
Publisher: CRC Press
Release Date : 2002-01-10
The Experience written by Lior Arussy and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-10 with Technology & Engineering categories.
'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m
Treat Me Like A Customer
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Author : Louis Upkins, Jr.
language : en
Publisher: Zondervan
Release Date : 2009-12-22
Treat Me Like A Customer written by Louis Upkins, Jr. and has been published by Zondervan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-22 with Religion categories.
Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance in this Treat Me Like a Customer eBook. You will learn: • How to balance the demands of work and home • What your loved ones really want • How to regain trust and build integrity • Why a good fight isn’t the end of the world • How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work.
7 Tenets Of Taxi Terry Pb
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Author : Scott McKain
language : en
Publisher: McGraw Hill Professional
Release Date : 2014-05-23
7 Tenets Of Taxi Terry Pb written by Scott McKain and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-23 with Business & Economics categories.
Inspired by the Ideas and Insight of Taxi Terry...The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success. These are the 7 Tenets of Taxi Terry: Set high expectations--then, exceed them! Delivering what helps the customer . . . helps you. Customers are people--so, personalize the experience. Think logically--then act creatively and consistently. Make the customer the star of your show! Help your customers to come back for more. Creating joy for your customer will make your work--and life--more joyful! If you want to be more than just a job title, Taxi Terry will inspire you to be better at what you do and become the best in your field. You'll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, with a special focus on "internal customers"--the people you rely on every day within your own company--the book addresses one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively. In other words, everybody wins. 7 Tenets of Taxi Terry is your road map to an extraordinary journey--full of wonderful encounters and mutually rewarding experiences--that will take you anywhere you want to go. PRAISE FOR 7 TENETS OF TAXI TERRY: "Scott McKain is a great storyteller and Taxi Terry delivers: it provides you what you need to know and do to provide your customers the kind of experience that will delight them and keep them coming back for more." -- Mark Sanborn, author of The Fred Factor and CEO of Sanborn and Associates "McKain clearly shows again why he is the master at teaching companies how they can out-market, out-sell, and out-service their competition." -- Dr. Tony Alessandra, author of The Platinum Rule and The NEW Art of Managing People "McKain shows you how to consistently deliver a level of service that makes you and your business distinctive in the hearts and minds of your customers. You will want every person in your company to read this book and apply its lessons." -- Randy G. Pennington, author of the award-winning bestseller Make Change Work "This book is another masterpiece from the brilliant business mind of Scott McKain." -- Patricia Fripp, CSP, CPAE, former president of the National Speakers Association and a leading executive speech coach "I have loved the story of Taxi Terry every time I've heard Scott tell it. It's entertaining, funny, and always a crowd pleaser. In this great book, Scott gives you a chance to go deeper into the story and learn the lessons you need to deliver a great customer service experience." -- Larry Winget, television personality and six-time bestselling author of Grow a Pair and Shut Up, Stop Whining, and Get a Life!
