Dancing With The Customer
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Dancing With The Customer
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Author : Paul Dorrian
language : en
Publisher: Penguin Random House South Africa
Release Date : 2011-06-27
Dancing With The Customer written by Paul Dorrian and has been published by Penguin Random House South Africa this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-27 with Business & Economics categories.
We are at a defining moment in thinking about competitiveness. Customer service is no longer an extension of business. It is the core of it. Nor is rendering good service sufficient. The global economy is heaving sea and if you don't attain supremacy in customer service you may find yourself drowning. However, if you follow the 101 practical lessons in this book your business will take a quantum leap.
Make Your Customers Dance
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Author : Marc Majers
language : en
Publisher: Top Rate LLC
Release Date : 2020-10-14
Make Your Customers Dance written by Marc Majers and has been published by Top Rate LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-14 with categories.
Make Your Customers Dance
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Author : Anthony L Turner
language : en
Publisher: Independently Published
Release Date : 2020-12-08
Make Your Customers Dance written by Anthony L Turner and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-08 with categories.
Discover how to increase profits, give customers what they need, and have them leave happy.In "Make Your Customers Dance", we compare user experience to DJing a wedding reception. No matter what the product, whether it's an app, website, or even a party, it's important to create an experience that delivers what users need, makes them happy, and keeps them coming back for more. Knowing the audience will pack the dancefloor, however technology is constantly changing, audiences evolve, and business goals shift. Trying to understand a user's expectations and what influences their decision-making takes time and effort. In this book, find out what user experience is, how it can make or break a product, what it takes to conduct it, how to perform user-centered design, and where to start. Ultimately organizations want to make money and customers want to get things done, so it's the user experience that is the differentiator.
Dancing With Your Books
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Author : John J. Gibbs
language : en
Publisher: Plume Books
Release Date : 1990
Dancing With Your Books written by John J. Gibbs and has been published by Plume Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Education categories.
Zen Buddhists have long taught that success at any task can be achieved only through a mastery of concentration. The college freshman and business professional alike will appreciate this effective approach to learning made enjoyable.
The Choreography Of Customer Service
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Author : Chris Lynam
language : en
Publisher: Post Hill Press
Release Date : 2022-02-01
The Choreography Of Customer Service written by Chris Lynam and has been published by Post Hill Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-01 with Business & Economics categories.
Customer service is a lot like dancing. You can sit on the sidelines, go through the motions, or take the time to learn. This book will give you the moves to stand out. Chris Lynam left a passion for screenwriting to pursue a summer job as a dance teacher. More than two decades later, he found a way to combine both passions as the co-owner of seven of the top Arthur Murray Dance Studios in the world with his wife and dance partner, Daisey. Chris firmly believes that behind the atmosphere of glitter, Tango dancing, and spray tans lies one of the greatest customer service organizations in the world. The close proximity to the clients creates a level of service where the help desk lies within a dance frame and the connection is impossible to fake. That is high touch service. In a business landscape that has been hit with hardship, wouldn’t it be crazy if the answers were right there, dancing in the background? In the past, customer service might have been the difference between a good online review and a bad one. Today, it might be the difference between staying in business and shutting down. With five customer service components, you and your business can become masters of high touch service, even in a touch free environment. Learn how to make a lasting connection with your customers; speak with clarity, conviction, and confidence; and never again leave the customer experience up to chance.
Dancing The Digital Tune
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Author : Manish Grover
language : en
Publisher:
Release Date : 2014-11-02
Dancing The Digital Tune written by Manish Grover and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-02 with Business & Economics categories.
For the first time, an overarching and systematic process is presented to think about creating your digital strategy. Traditional models will not form the basis for future success. These models are focused on a one way street - promote, target and sell - often competing against the rest of the world. We need a new approach to orient our organizations to the new connected world. The 5 actionable frameworks in this book will help you align your digital strategy with the customer. This book is about partnership with customers, about connecting with them on multiple levels, about crafting uniqueness, about leveraging the transformation this connected world is going through, and as a result, about staying ahead of the pack. Learn why and how you should: 1. Not leave to chance what customers need to build context 2. Unify emotional appeal with physical interactions 3. Not just be different or niche, but be un-commoditized 4. Not act as the 5 blind men as you engage with customers 5. Look beyond your own products and create new linkages The five principles in this book will also provide a validating structure for your existing strategies. 1. The Principle of External Reinforcement How should you be the customers' advocate and trusted advisor, so they make a decision "with" you instead of "about" you? Be your customers' reference point and one of the centers of their universe. If they have to look beyond you for validation, you've lost the advantage and submitted yourself to an unforced error from your competitor. How can you embed yourself in their decision process - explicitly or implicitly - and help them along this journey? 2. The Principle of Customer Interaction It's a fact. Some products are high touch, some are not. Some connect at the emotional level, some at the physical interaction level, and some at both. Both engagement models peg you in your customer's mind - that peg is called your brand. But your competition is not keeping still. They are constantly trying to dethrone you through direct or flank attacks. Hence, understanding how to create relationships from both ends of the engagement spectrum is the key to success. 3. The Principle of Un-Commoditization Your fundamental philosophy, your passion, your excellence, these are all factors that go towards differentiating yourself. The term "differentiation" however has become an overused technical term that seems to distance your operations from your strategy. Instead I chose to use the word un-commoditization to reflect the harsh realities of today's connected world. This principle provides the elements of how to think about breaking away from the pack. Un-commoditization is always possible and is critical to securing a position in your customer's mind. Without a distinctive position in the customer's mind, you might as well save your brand marketing budget. 4. The Principle of Presenting Who are you? If you are like most companies, your customers can potentially use more than one of your products or services. Are you presenting them in silos, or creating harmony between them? The principle of Presenting is aimed at helping you become the singular brand powerhouse that you should be, striving to meet customer needs. 5. The Principle of Completion It's obvious that your products meet a customer need. But your customers also use products which have nothing to do with you. Many of these needs are linked to each other. This principle is about the art of alliances, building a communication network that spans the entire spectrum of customers' needs. The ecosystem you choose to be part of will define you in the future. Those who are isolated will be left behind.
The Complete Book Of Ballroom Dancing
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Author : Richard Montgomery Stephenson
language : en
Publisher: Main Street Books
Release Date : 1980
The Complete Book Of Ballroom Dancing written by Richard Montgomery Stephenson and has been published by Main Street Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with House & Home categories.
A guide to general dancing skills accompanies sequential photographs and foot-pattern diagrams illustrating the fundamentals of the fox-trot, waltz, cha-cha, tango, polka, and other popular ballroom dances.
Dancing With B2b Customers
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Author : 梁浩怡
language : en
Publisher:
Release Date : 2021
Dancing With B2b Customers written by 梁浩怡 and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with categories.
The Complete Book Of Square Dancing And Round Dancing
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Author : Betty Casey
language : en
Publisher:
Release Date : 2000
The Complete Book Of Square Dancing And Round Dancing written by Betty Casey and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Performing Arts categories.
"Square dancing is friendship set to music," says author Betty Casey. Just take four couples, old or young, put 'em on a good floor, turn on the music, and you're all set. Whether you've done it before or you're just starting out, this book tells you everything you need to know--85 basic movements used all over the world, the spirited calls unique to square dancing, the costumes and equipment that are best, and music (from "Red River Valley" to "Mack the Knife") that will set your feet in motion. Down-to-earth details and anecdotes give a taste of the good times in store for you. Find out how native folk dances grew out of European quadrilles, jigs, and fandangos. Open this book and get ready to: "wipe off your tie, pull down your vest, and dance with the one you love best." This book includes: 50 basic movements, 35 advanced movements, variations, dances that are a part of the American heritage, Contra and Round Dances, polkas and reels, and calls, past and present.
Dancing With Cats
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Author : Burton Silver
language : en
Publisher: Chronicle Books
Release Date : 2014-03-18
Dancing With Cats written by Burton Silver and has been published by Chronicle Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-18 with Performing Arts categories.
“Marvelously silly photographs . . . in addition to those hilarious images, [there is] much helpful instruction for aspiring dancers with cats.” —The New York Times Discover the mystery and magic of cat dancing with this cult classic, filled with scores of delightful and inspiring photographs of people and cats engaging in their favorite dance routines, as well as moving testimonies of the personal transformations brought about through this uniquely joyous form of human-animal connection. Dancing with Cats will have a new generation of cat lovers (and their cats) jumping for joy—and cutting a rug—in no time.