Design Of Work Environments Ergonomics H S Call Centres A Practical Case
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Design Of Work Environments Ergonomics H S Call Centres A Practical Case
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Author : Marcos Alonso Rodriguez
language : en
Publisher: GRIN Verlag
Release Date : 2014-07-29
Design Of Work Environments Ergonomics H S Call Centres A Practical Case written by Marcos Alonso Rodriguez and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-29 with Psychology categories.
Seminar paper from the year 2006 in the subject Psychology - Work, Business, Organisation, grade: 68, Aston University, course: Design of Work Environments Ergonomics: H&S - Organizational Psychology, language: English, abstract: Practical case submitted as term paper for the MSc in Work Psychology and Business The UK Call Centre industry has grown by almost 250% since the mid-90s, and it is expected to continue growing (DTI, 2004). By 2007 this industry will employ almost 1 million people in approximately 6,000 call centres (DTI, 2004). The banking and finance services are the business sector that runs the most of the Call Centres in the UK employing more than one quarter of the total call-handlers. This essay is structured as follows; firstly, definitions are given of what constitutes a Call Centre (CC) and what is a call-handler. Later, descriptions of the current working practices and general problems in the CC industry are explained, giving attention to Lloyds TSB CCs (LTSBCC) in particular. The second part of this essay begins with a description of the working practices in the Birmingham LTSBCC (BirmCC), giving special importance to the job design (variety, autonomy, and completeness) and the hygiene factors (Herzberg, 1966). Later a comparison between the BirmCC and other LTSBCCs are carried out in order to highlight the deficits of the BirmCC. Advice is also given regarding ergonomics issues. To conclude, recommendations and steps for their implementation are provided.
Psychosocial Risk Factors In Call Centres
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Author : Christine A. Sprigg
language : en
Publisher:
Release Date : 2003
Psychosocial Risk Factors In Call Centres written by Christine A. Sprigg and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Call centers categories.
This Research Report (RR) is the third product from the Health and Safety Laboratory (HSL) Call Centre studies. The first product of the HSL research was HELA Local Authority Circular (LAC 94/1) published in November 1999. The LAC reported the findings of HSL's exploratory and qualitative (interview and discussion-based) research on call centres. The second product of HSL's call centre research was a significantly revised and updated version of the HELA Local Authority Circular (LAC 94/1 (rev)), which was published in December 2001. In this RR, we report findings from the larger scale quantitative (questionnaire-based) study. as a call handler more stressful than working in other jobs?; 2. Is working as a call handler equally stressful for everyone who works as one?; 3. What is it that makes working as a call handler stressful?; and 4. What can be done to reduce the psychosocial risks associated with working as a call handler? Future research papers and articles in practitioner publications will report further results and conclusions from this research.
Human Factors Methods
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Author : Neville Stanton
language : en
Publisher: Ashgate Publishing, Ltd.
Release Date : 2013
Human Factors Methods written by Neville Stanton and has been published by Ashgate Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Computers categories.
This second edition of Human Factors Methods: A Practical Guide for Engineering and Design now presents 107 design and evaluation methods including numerous refinements to those that featured in the original. The book acts as an ergonomics methods manual, aiding both students and practitioners. Offering a 'how-to' text on a substantial range of ergonomics methods, the eleven sections represent the different categories of ergonomics methods and techniques that can be used in the evaluation and design process.
Office Ergonomics
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Author : Anne D. Kroemer
language : en
Publisher: CRC Press
Release Date : 2016-10-03
Office Ergonomics written by Anne D. Kroemer and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-03 with Technology & Engineering categories.
Office ergonomics – whether we realize it or not – directly or indirectly affects every one of us. It is the study of the work we do, the environment we work in, and the tools we use to successfully perform our jobs. Office ergonomics helps us be comfortable and safe at work, which reduces the risk of injury, lowers stress, increases personal engagement, and raises overall work performance. This book embraces and addresses the new reality of the traditional ‘office’ work, which is ever changing and evolving, and offers tactical recommendations on how to make non-traditional office settings more comfortable. This book suggests how to Set up the office, wherever that may be – at a company site, at home, at a corner café, on a commuter train Interact with colleagues Organize and pace work Select and arrange equipment and furniture Maintain the physical climate – lighting, sound, heating and cooling The book is a practical one, based on sound theory and solid research. Written for non-engineers as well as those in the industry, it has a conversational tone, reflects true-life situations that office workers face, and is adaptable to multiple office settings. While budding ergonomists will find it educational, office managers and designers will benefit from it as well. You will find ten fast-paced chapters, augmented with brief case studies and illustrations, and capped off with a series of practical design recommendations. Three appendices delve into ergonomic topics with more thorough details. This book suggests how best to achieve a harmonious work scenario by optimizing the ‘fit’ between the person and his or her environment. This, in a nutshell, is what ergonomics is all about: working with ease and efficiency.
Ergonomics
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Author : K. H. E. Kroemer
language : en
Publisher:
Release Date : 1994
Ergonomics written by K. H. E. Kroemer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Written by a practicing ergonomics engineer, this new text explores the "why" and "how" of human engineering/ergonomics. It discusses physical as well as mental capacities of the human; considers how to design the work task, tools, the interface with the machine, and safe work procedures; and addresses the issues of cumulative trauma, back problems, design fof the handicapped; and more.
Facilities Management And Corporate Real Estate Management As Value Drivers
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Author : Per Anker Jensen
language : en
Publisher: Routledge
Release Date : 2016-10-04
Facilities Management And Corporate Real Estate Management As Value Drivers written by Per Anker Jensen and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-04 with Technology & Engineering categories.
Facilities Management (FM) and Corporate Real Estate Management (CREM) are two closely related and relatively new management disciplines with developing international professions and increasing academic attention. Both disciplines have from the outset a strong focus on controlling and reducing cost for real estate, facilities and related services. In recent years there has been a change towards putting more focus on how FM/CREM can add value to the organisation. This book is driven by the need to develop a widely accepted and easily applicable conceptual framework of adding value by FM and CREM. It presents the state of the art of theoretical knowledge and empirical evidence about the impact of buildings and facilities on 12 value parameters and how to manage and measure these values. The findings are connected to a new Value Adding Management model. The book is research based with a focus on guidance to practice. It offers a transdisciplinary approach, integrating academic knowledge from a variety of different fields with practical experience. It also includes 12 interviews with practitioners, shedding light as to how they manage adding value in practice. This is a much needed resource for practitioners, researchers and teachers from the field of FM and CREM, as well as students at both undergraduate and postgraduate level.
Handbook Of Human Factors And Ergonomics
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Author : Gavriel Salvendy
language : en
Publisher: John Wiley & Sons
Release Date : 2012-05-24
Handbook Of Human Factors And Ergonomics written by Gavriel Salvendy and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-24 with Technology & Engineering categories.
The fourth edition of the Handbook of Human Factors and Ergonomics has been completely revised and updated. This includes all existing third edition chapters plus new chapters written to cover new areas. These include the following subjects: Managing low-back disorder risk in the workplace Online interactivity Neuroergonomics Office ergonomics Social networking HF&E in motor vehicle transportation User requirements Human factors and ergonomics in aviation Human factors in ambient intelligent environments As with the earlier editions, the main purpose of this handbook is to serve the needs of the human factors and ergonomics researchers, practitioners, and graduate students. Each chapter has a strong theory and scientific base, but is heavily focused on real world applications. As such, a significant number of case studies, examples, figures, and tables are included to aid in the understanding and application of the material covered.
Work Related Musculoskeletal Disorders
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Author : Zinta Podniece
language : en
Publisher: European Communities
Release Date : 2008
Work Related Musculoskeletal Disorders written by Zinta Podniece and has been published by European Communities this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Medical categories.
Musculoskeletal disorders (MSDs) are the most common work-related problem in Europe - 25% of the EU-27 workers report suffering from backache and 23% complain about muscular pains. First, there are preventive steps that have to be taken. But for workers who already have MSDs, the challenge is to maintain their employability, keep them working and, if necessary, reintegrate them into the workplace. The aim of this report is to evaluate the effectiveness of interventions at the workplace and to provide practical examples with respect to successful prevention of MSDs. It focuses mainly on the developments that have taken place since the previous European MSDs Campaign in 2000.
Introduction To Ergonomics Second Edition
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Author : Robert Bridger
language : en
Publisher: CRC Press
Release Date : 2008-06-26
Introduction To Ergonomics Second Edition written by Robert Bridger and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-06-26 with Technology & Engineering categories.
When faced with productivity problems in the workplace, engineers might call for better machines, and management might call for better-trained people, but ergonomists call for a better interface and better interaction between the user and the machine. Introduction to Ergonomics, 2nd Edition, provides a comprehensive introduction to ergonomics as the study of the relationship between people and their working environment. The author presents evidence from field trials, studies and experiments that demonstrate the value of ergonomics in making the workplace safer, more error resistant, and compatible with users' characteristics and psychological and social needs. Evidence for the effectiveness of each topic is incorporated throughout the book as well, which helps practitioners to make the case for company investment in ergonomics. In addition, the author outlines international standards for ergonomics that influence engineering and design and pave the way for a more precise form of practice. Extensively revised and updated, this second edition explains the main areas of application, the science that underpins these applications, and demonstrates the cost-effectiveness of implementing the applications in a wide variety of work settings.
Ergonomics And Health Aspects Of Work With Computers
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Author : Marvin J. Dainoff
language : en
Publisher: Springer
Release Date : 2007-08-24
Ergonomics And Health Aspects Of Work With Computers written by Marvin J. Dainoff and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08-24 with Computers categories.
This book constitutes the refereed proceedings of the International Conference on Ergonomics and Health Aspects of Work with Computers, EHAWC 2007, held in Beijing, China in July 2007 in the framework of the 12th International Conference on Human-Computer Interaction, HCII 2007 with 8 other thematically similar conferences. It covers health and well being in the working environment as well as ergonomics and design.
