Does Greater Accountability Improve The Quality Of Delivery Of Public Services
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Does Greater Accountability Improve The Quality Of Delivery Of Public Services
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Author : Klaus W. Deininger
language : en
Publisher: World Bank Publications
Release Date : 2004
Does Greater Accountability Improve The Quality Of Delivery Of Public Services written by Klaus W. Deininger and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Corruption categories.
Does Greater Accountability Improve The Quality Of Delivery Of Public Services Evidence From Uganda
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Author : Klaus Deininger
language : en
Publisher:
Release Date : 2016
Does Greater Accountability Improve The Quality Of Delivery Of Public Services Evidence From Uganda written by Klaus Deininger and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
While the importance of corruption as a possible impediment to foreign investment in an international context is now well realized, it is not clear to what extent corruption affects, either directly through bribe-taking or indirectly through inadequate quality of public services, the level of economic activity by domestic entrepreneurs. Using a large survey from Uganda, Deininger and Mpuga show that domestic and foreign entrepreneurs, government officials, and households are unanimous in highlighting the pervasiveness and importance of corruption. Efforts to establish institutions to deal with corrupt practices have not been matched by public education on the proper procedures. The fact that such lack of knowledge on procedures to report corruption increases households' risk of being subject to bribery and significantly reduces the quality of public service delivery leads the authors to conclude that improved accountability will be important to reduce the incidence of corruption and improve delivery of public services.This paper - a product of Rural Development, Development Research Group - is part of a larger effort in the group to identify determinants of effective public service provision.
Governance In Developing Asia
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Author : Anil B. Deolalikar
language : en
Publisher: Edward Elgar Publishing
Release Date : 2015-04-30
Governance In Developing Asia written by Anil B. Deolalikar and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-30 with Political Science categories.
Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Citizens And Service Delivery
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Author : Alaka Holla
language : en
Publisher: World Bank Publications
Release Date : 2011-12-01
Citizens And Service Delivery written by Alaka Holla and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-12-01 with Business & Economics categories.
In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors health, education and social protection which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various social accountability tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens individually and collectively can influence service delivery through access to information and opportunities to use it to hold providers both frontline service providers and program managers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.
Closing The Feedback Loop
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Author : Björn-Sören Gigler
language : en
Publisher: World Bank Publications
Release Date : 2014-05-22
Closing The Feedback Loop written by Björn-Sören Gigler and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-22 with Business & Economics categories.
Enhanced transparency, accountability, and government or donor responsiveness to people needs are imperative to achieve better and more sustainable development results on the ground. The rapid spread of new technologies is transforming the daily lives of millions of poor people around the world and has the potential to be a real game changer for development. Improved accountability and responsiveness are critical for reaching the goals of eliminating extreme poverty and promoting shared prosperity with a focus on improving the well-being of the most vulnerable and marginalized groups in society. Within the broader political economy context, many questions remain unanswered about the role that new technologies can play to act as an accelerator for closing the accountability gap. Within this context, this report brings together new evidence from leading academics and practitioners on the effects of technology-enabled citizen engagement. The report aims to address the following four main questions: how do new technologies empower communities through participation, transparency, and accountability?; are technologies an accelerator for closing the accountability gap - the space between supply (governments, service providers) and demand (citizens, communities,civil society organizations) that must be bridged for open and collaborative governance?; under what conditions does this occur?; and what are the experiences and lessons learned from existing grassroots innovators and donor-supported citizen engagement and crowdsourcing programs, and how can these programs be replicated or scaled up?. The report presents a theoretical framework about the linkages between new technologies, participation, empowerment, and the improvement of poor people's human well-being based on Amartya Sen's capability approach. The book provides rich case studies about the different factors that influence whether or not information and communication technology (ICT)-enabled citizen engagement programs can improve the delivery and quality of public services to poor communities. The report analyzes in depth both the factors and process of using new technologies to enhance the delivery of primary health services to pregnant women in Karnataka, India, and of several community mapping and crowdsourcing programs in Guinea, Haiti, Kenya, Libya, Sudan, and other countries.
Providing Quality In The Public Sector
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Author : Lucy Gaster
language : en
Publisher:
Release Date : 2003
Providing Quality In The Public Sector written by Lucy Gaster and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Political Science categories.
This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
Governance And Service Delivery
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Author : Anna Wetterberg
language : en
Publisher: RTI Press
Release Date : 2016-09-25
Governance And Service Delivery written by Anna Wetterberg and has been published by RTI Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-25 with Social Science categories.
RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.
Making Schools Work
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Author : Barbara Bruns
language : en
Publisher: World Bank Publications
Release Date : 2011
Making Schools Work written by Barbara Bruns and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Education categories.
"This book is about the threats to education quality in the developing world that cannot be explained by lack of resources. It reviews the observed phenomenon of service delivery failures in public education: cases where programs and policies increase the inputs to education but do not produce effective services where it counts - in schools and classrooms. It documents what we know about the extent and costs of such failures across low and middle-income countries. And it further develops the conceptual model posited in the World Development Report 2004: that a root cause of low-quality and inequitable public services - not only in education - is the weak accountability of providers to both their supervisors and clients.The central focus of the book, however, is a new story. It is that developing countries are increasingly adopting innovative strategies to attack these problems. Drawing on new evidence from 22 rigorous impact evaluations across 11 developing countries, this book examines how three key strategies to strengthen accountability relationships in developing country school systems have affected school enrollment, completion and student learning. The book reviews the motivation and global context for education reforms aimed at strengthening provider accountability. It provides the rationally and synthesizes the evidence on the impacts of three key lines of reform: (1) policies that use the power of information to strengthen the ability of clients of education services (students and their parents) to hold providers accountable for results; (2) policies that promote school-based management?that is increase schools? autonomy to make key decisions and control resources, often empowering parents to play a larger role; (3) teacher incentives reforms that specifically aim at making teachers more accountable for results, either by making contract tenure dependent on performance, or offering performance-linked pay. The book summarizes the lessons learned, draws cautious conclusions about possible complementarities across different types of accountability-focused reforms if they are implemented in tandem, considers issues related to scaling up reform efforts and the political economy of reform, and suggests directions for future work."
Accountability In Public Services
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Author : Samuel Paul
language : en
Publisher: World Bank Publications
Release Date : 1991
Accountability In Public Services written by Samuel Paul and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Administrative agencies categories.
Public accountability is strengthened when government control (monitoring and incentive systems) is reinforced by the public willingness and ability to find alternative sources of supply ("exit") or to exert pressure to perform ("voice") - to balance the phenomenon of "capture" (the tendency of those who manage and control the allocation of public services to seek rents, not serve the public interest).
Quality Of Governance
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Author : Hester Paanakker
language : en
Publisher: Springer Nature
Release Date : 2019-11-23
Quality Of Governance written by Hester Paanakker and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-23 with Political Science categories.
"Quality of governance: Values and violations arrives at a time when governance faces new and often dire challenges and as traditional democratic values strain against the rise of authoritarian forms of populism and anti-government sentiment. This comprehensive volume considers these challenges from a variety of angles- transparency, bureaucratic pathologies, public values, sector relations- but at the same time manages a higher degree of integration than one usually finds in most edited volumes. The individual selections focus on topics of widespread interest but with new theories, analytical frameworks and insights. This book should be read by anyone interested the values bases of governance and in exploring good ideas about how to improve policy and management. The book serves a professional academic audience but could also prove quite useful as a text or supplementary book for graduate and undergraduate courses in public affairs."Barry Bozeman, Regents' Professor, Arizona State University, School of Public Affairs, USA. "Public governance matters. It touches almost every aspect of our lives, from the most mundane to the most important, the most commonplace to the most intimate. This book critically examines some of thorniest values and issues for governance in the 21st century -- democracy, legitimacy, accountability, transparency, integrity, professionalism, and more -- all of which are of crucial importance for practice and research on the quality of governance."Tina Nabatchi, Syracuse University, USA, Co-Chair of the Study Group ‘Quality of Governance’ of the International Institute of Administrative Sciences. "This volume provides an up-to-date overview of key themes and theories about the quality of governance. Many of the field's most thoughtful scholars have contributed chapters on both the positive and problematic dimensions of good governance, providing fascinating insights in this important topic. Therefore, this book is a must read for all scholars, students, and practitioners interested in improving the quality of governance in their countries and institutions."Zeger van der Wal, National University of Singapore and Leiden University The Netherlands. This volume unravels the meaning of public values for the quality of governance, for good and bad governance, and examines their significance in governance practices. It addresses public values in context, in different countries, policy sectors and levels of governance. In a series of in-depth studies, a critical eye is cast over eight central values: democratic legitimacy, accountability, transparency, integrity, lawfulness, effectiveness (in terms of service quality), professionalism and craftsmanship, and robustness. How does for instance integrity or lawfulness contribute to the accomplishment and preservation of quality, and what happens if we fail to address it adequately? This unique exercise yields important lessons on the differences in normative interpretation and application of often abstract values in the demanding administrative settings of today. Practitioners, scholars and students of public administration, public management and political science will find the volume a vital resource for theory and practice.