Economic Environment Influences Airport Service Performance
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Economic Environment Influences Airport Service Performance
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Author : Johnny Ch LOK
language : en
Publisher: Independently Published
Release Date : 2019-12-04
Economic Environment Influences Airport Service Performance written by Johnny Ch LOK and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-04 with categories.
The aviation industry plays a major role in the aspect of work and leisure to passengers around the global. So, nowadays passengers' demands to any airlines' service quality had been raised. Hence, any airline service industry messengers are under pressure to prove their services are customers oriented service improvement of performance that guarantees competitive advantages to the global travelling marketplace. So, it also implies that any airlines' services performance will be influenced to cause many passengers feel more poor and let passengers dissatisfy the airline's service performance. The, the airline will possible lose many passengers, due to passengers have many airlines choices, they can find any airlines to replace which any one airline to buy air ticket from internet at home immediately.However, airlines' comfortable seats arrangement service provision feeling factor is still important in preferable to compare other factors, because passengers must need to sit any seats in any air planes. So, whether the air plane can provide new comfortable seats to let passengers to feel this factor is still the most important factor to influence any passengers to choose to the airline's air plane to catch. For example, service comfortability is how passengers observed the quality of service offered them by the airline's cleanliness, quiet zone, shops, restaurants and business pavilion in functioning like staffs, information desk, and in flight announcement are included as tangible features by the passengers ( Geraldine et a.,2013). All of these factors are needed often to measure whether their service performances are satisfactory to themselves passengers service needs. Moreover, the other factors may include service affordability , it can be regarded as given passenger the opportunity to select from inclusive air ticket prices made available to the different group of passengers by the airlines, as a gesture of goodwill , to establish and reinforce customer loyalty and repeat purchases essential for the airline continuity as well as service reliability. it is the probability that airline will carry out its expected function satisfactory as stated in the flight schedule. Hence, there is a strong link between different airlines' service quality variables, airline image and repeat patronage from the passengers.Service quality is a measure of how well the service level delivered matches passengers expectations to measure service quality based on input from focus groups. It consists of five factors ( tangibles, reliability, responsiveness, assurance and empathy). All of these factors will be identifies that how the airline service quality can be satisfactory to its passengers ' psychological and emotion enjoyable service needs.
Environment Factors Influence Airport Service Performance
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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-12-17
Environment Factors Influence Airport Service Performance written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-17 with categories.
Airports are perhaps truly intermodel terminals in the transportatoin system. They provide an intersafe among air highway, rail and even water way travel. They are an important part of the medium and long distance intercity transportation system in our future transportation tools. Hence, it has enough reasons to support airside geographical airside and off airport factors can influence an airport and its airline flying service providers on its capacity as well as how it's capacity can influence passengers' satisfactory level when they arrivethe country's airport. Hence, airport's congestion growth problem that is needed to consider to any airports because when one airport 's congestion is growing. It will influence passengers service satisfactory level to be fallen down in possible, e.g. capacity is increased by the addition of a new access road, such as additions provide a major increase.Thus, the stair step growth, it will cause congestion growth because if the airport had used many areas for stair step growth and passengers will have less space to let them to walk on the ground and their airport congestion feeling will also increase when passengers are staying to leave the airport or waiting for check in or check out or waiting to transfer another airplane in the country's airportThe major airside factors to influence travelling passengers whose airport service feeling may include as below: Availability of enough land for expansion for runways, availability of aids to navigation and air traffic control techniques that could result in reduction of separation between aircraft, noise, aircraft mix, load factor, exclusive use and use of gates, enough airside and outside facilities, availability of airspace, whether aircraft large size is enough capacity and where is location of gates, staffing, equipment freight, environmental protection regulation, and community attitudes toward airside operation.Thus, whether the airport has enough facilities to satisfy passengers staying in its airport service need, it will have indirect influence further passengers increasing or decreasing number problem. For example, if the airport terminal functions are spread over a large geographic area, access and facilities have to be expanded to accommodate the spread-out configuration of the terminal or if terminal facilities are grouped together, the access facilities can be congregated into a smaller geographical area.
Economic Environment Raises Travelling Service Demand
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Author : Johnny Ch LOK
language : en
Publisher:
Release Date : 2020-03-22
Economic Environment Raises Travelling Service Demand written by Johnny Ch LOK and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-22 with categories.
How to satisfy customer expectationfor passenger service at airportWhen one country's airport can satisfy passengers expectation to accept its service demand, then profitability and passenger number will be influenced to increase. So, airport management needs to focus on how to satisfy any passenger individual need or expectation when he/she needs to stay in whose country's airport for wait to either transferinf another airplance need to carrying on check in or check out in the country's airport immigration gate need in short time.However, because if the country's airport service can let its passengers feel happy , then they will be super spenders to spend airport staying longer time to consume or entertain in the country's airport. Moreover, it will bring any the country airport's retail shops or restaurante to earn more sale growth indirectly. So, any country airports need to consider how to bring excellent customer services for any passenger individual need in airport. Because its service behavior or performance will have indirect relationship to impact the county airport's any businesses and itself any parking , entertaining services income in airport." The concept of managing airport customer expectation on passenger service quality" will be any country airport's main aim. Basically, airport passengers' perception concern how the airport service staffs' service attitudes or performances influence how they feel either negative emotion, such as anger, dissatisfaction, irritation, neutrality or positive emotion, such as happy, satisfaction, pleasure, delight. So, when the airport passenger individual perception is better , then his expected to the country airport individual service staff level will be at the highest level, but if his service expectation is less than his expectation standard, then the airport passenger will dissatisfy with the lowest satisfaction level to be influenced the country airport's other any one service staff by the one airport service staff whose poor performance. Because any one of the country airport's service staff , every one will influence the country airport's image. Of every one has excellent service performance, then, it will let many different counties' passengers feel sympathetic emotion from their every one's behavior. Otherwise, if every one has or most service staffs have poor or not considerate ot not sympathetic service attitude to be let them to feel, then any one of them will let many itself airport's countries' passengers feel the country airport's image is poor. They won't like to spend long time to stay in the country airport, even their short time airport staying behaviors will influence the country airport's any retail shops or restaurants businesses sale growth to be reduced from their short staying time influence.In general, airport service staffs need to spend some time to answer any passengers' enquiries. So, how they answer their enquiries will influence how their achievement in order to raise the country airport's passengers satisfactions. It may lead a rise in different countries'passengers' loyalty and retention, therefore the country airport can increase many different countries passengers number when the repeating airport visitors , they prefer to choose to go to the country to travel again , due to its airport is attractive reason in possible. So, any country airport management ought have a policy from how the airport established desirable standard performance, measure it against actual performance to action taken once and revise any unachieved acceptable service level to the acceptable excellent passenger service performance in the country airport.
Airport Environment Business Behavior
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Author : John Lok
language : en
Publisher:
Release Date : 2023-06-23
Airport Environment Business Behavior written by John Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-23 with categories.
Introduction What are our social customer and economic problems usually we will encounter in our lives. Can economists apply any economic theories to attempt to solve any economic or customer problems absolutely, such as traveller individual travelling package service choices? Whether can apply behavioral economic method to raise productivity, service performance in organizations and predict consumer individual emotion in consumption market. Nowadays, travellers enjoy to go to different countries to travel. In consumer psychological view, instead of the travelling agents' travelling e-ticket cheap and fast seats online booking service or walk in travelling travel agents travelling paper ticket purchase or attractive trip arrangement service to attract travelling consumers' choice. In any countries, whether attractive airport appearance design, airport convenient public transportaton tools service, e.g. enough airport bus, taxi, train, tram, underground train, ferry etc. number supplying, which can let any foreign travellers find and choose any kinds of public transportaton tools to catch to arrive destinations when they arrive any countries' airports easily, different kinds of varoety of attractive product shops or food courts/shops which can let airport passengers to sit down and choose any kinds of food to eat or they can choose any books, magazines, or stationerys or cigarettes, wine, toys, electronic products, e.g. desktop, laptop computers etc. products to consume for reading or using need in the airport's any restaurants or ships conveniently. All these airports' intangible or tangible factors whether they can influence consumers' shopping desires in airports, even whether these both factors can attract or persuade many travellers prefer to choose to go to the country to travel and increase the country's travellers number. Concerning these two questions, my readers can earn more useful opinions to analyse whether any country's airport's image will have relationship to influence travellers' tourism choice and tourism consumption choice behavior, due to the country's airport's facility management, service, appearance design, convenient transportation, safety etc. important factors influence in order to assist to develop the country's tourism industry success in possible. Does this travelling entertainment activities similar fee comparison factor influence any travellers choose to find the cheaper travelling entertainment activities arrangement provider? If travelling entertainment activities arrangement price is not the main factor to influence traveller individual choice. What other factors can influence traveller individual travelling entertainment activities arrangement choice? I shall explain what the other factors are influcenced traveller individual travelling entertainment arrangement choice. The factors include that the cultural distance on satisfaction and travel intention factor, the lifestyle concept in travel behavioral factor, the business travellers motivation behavioral factor, the impacts of peer-to-peer accommodation use on travel patterns factor, factors influence local tourists decision-making be on choosing a destination factor, transportation, shopping centers, travelling destination facilities supplying factor, social media travelling networking sites promotion factor, traveller's travelling experience psychological factor, travelling service for disabled people's travelling need factor, green travel entertainment service for environment protection travelling environment need factor the impact of travel blogging on the tourist, traveller individual vacation destination choice factor, economic impact to the traveller individual sudden changing factor. I shall explain how and why any countries' airports shopping service provisions ( service and shopping supply) which will influence overseas countries travellers' tourism choice to the country in preference .
Environment Factor Influences Service Performance
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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-12-17
Environment Factor Influences Service Performance written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-17 with categories.
How to satisfy customer expectationfor passenger service at airportWhen one country's airport can satisfy passengers expectation to accept its service demand, then profitability and passenger number will be influenced to increase. So, airport management needs to focus on how to satisfy any passenger individual need or expectation when he/she needs to stay in whose country's airport for wait to either transferinf another airplance need to carrying on check in or check out in the country's airport immigration gate need in short time.However, because if the country's airport service can let its passengers feel happy, then they will be super spenders to spend airport staying longer time to consume or entertain in the country's airport. Moreover, it will bring any the country airport's retail shops or restaurante to earn more sale growth indirectly. So, any country airports need to consider how to bring excellent customer services for any passenger individual need in airport. Because its service behavior or performance will have indirect relationship to impact the county airport's any businesses and itself any parking, entertaining services income in airport." The concept of managing airport customer expectation on passenger service quality" will be any country airport's main aim. Basically, airport passengers' perception concern how the airport service staffs' service attitudes or performances influence how they feel either negative emotion, such as anger, dissatisfaction, irritation, neutrality or positive emotion, such as happy, satisfaction, pleasure, delight. So, when the airport passenger individual perception is better, then his expected to the country airport individual service staff level will be at the highest level, but if his service expectation is less than his expectation standard, then the airport passenger will dissatisfy with the lowest satisfaction level to be influenced the country airport's other any one service staff by the one airport service staff whose poor performance. Because any one of the country airport's service staff, every one will influence the country airport's image. Of every one has excellent service performance, then, it will let many different counties' passengers feel sympathetic emotion from their every one's behavior. Otherwise, if every one has or most service staffs have poor or not considerate ot not sympathetic service attitude to be let them to feel, then any one of them will let many itself airport's countries' passengers feel the country airport's image is poor. They won't like to spend long time to stay in the country airport, even their short time airport staying behaviors will influence the country airport's any retail shops or restaurants businesses sale growth to be reduced from their short staying time influence.In general, airport service staffs need to spend some time to answer any passengers' enquiries. So, how they answer their enquiries will influence how their achievement in order to raise the country airport's passengers satisfactions. It may lead a rise in different countries'passengers' loyalty and retention, therefore the country airport can increase many different countries passengers number when the repeating airport visitors, they prefer to choose to go to the country to travel again, due to its airport is attractive reason in possible. So, any country airport management ought have a policy from how the airport established desirable standard performance, measure it against actual performance to action taken once and revise any unachieved acceptable service level to the acceptable excellent passenger service performance in the country airport.
Economic Environment Influences Traveller Behaviors
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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2020-03-08
Economic Environment Influences Traveller Behaviors written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-08 with categories.
When direct and indirect connectivity relate to the airport connectivity available to local travelling passengers, any airports ought need to raise extra airline services to raise service quality, e.g. cheaper air ticket price, in-flight service extra service provision, e.g. comfortable and clean and quiet air port waiting environmentservice provision and feeling. However, passengers will generally prefer direct, non-stop connections over indirect air connectivity service. Air connectivity service can assist airlines to raise competitive effort an offer and they provide access to the many destinations with too little demand for a direct flight, such as minimum connecting time differs in quality, due to in-flight time differences, the inconvenience and risk of missing a connection and transfer time for direct or indirect flights. Hence, any airlines can reduce passengers indirect or direct flight in-flight time to wait airplanes arrive to catch when they arrive any airports. This air inflightwaiting time shorten service will attract many passengers to choose the airline to catch airplanes if its inflight waiting time to airport passengers is lesser than other airlines' in-flight waiting time in any airports. It can raise airline service quality, due to the airline has many passengers feel in-flight waiting time is shorten than other airlines often.In fact, airport connectivity is one good concept method to raise passengers' satisfactory service level. One of the important factors for the connectivity of airports may include: The size and economic strength of the local catchment area how drives outbound demand, size and economic activities as well as tourism attractiveness are an important cariable factor in explaining inbound demand ( including the propensity to flying demand), landside accessibility drives the size of the catchment area that airlines can serve from a particular airport within a certain landside travel time, apart from the socio-economic variables factor, also cultural, political and the historical ties play a role in explaining demand the origin-destination level factor. All of the research on the factors that explain air level, demand at the origin-destination or airport level is widespread, including gravity modelling ( e.g. a bed at al., 2001) and regressions on aggregate airport demand ( Dobruszkes, 2011). All of any one factors may be airport connectivity service to influence passengers' service feeling level in airports and airlines both service quality.
Principles Of Airport Economics
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Author : Senguttuvan
language : en
Publisher: Excel Books India
Release Date : 2016-11
Principles Of Airport Economics written by Senguttuvan and has been published by Excel Books India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11 with Transportation categories.
The New Role Of Airport Passenger Economy
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Author : Johnny Ch LOK
language : en
Publisher:
Release Date : 2019-12-09
The New Role Of Airport Passenger Economy written by Johnny Ch LOK and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-09 with categories.
Airport actual functionalityInstead of airport is one arrical and leaving terminal station place main function for any travelling passengers after the airplances had landed on the country airport's subway. I feel that airport has also another main functions. It can help the country to attract more travellers to choose to go to the country to travel as well as it can persuade them to raise consumption desire in their whole journeys after they leave the travelling country's airport if they feel the country airport's service performance can satisfy their short time staying need. I shall explain why any countries' airports can influence travellers' travelling destinations and travelling shopping choices to be increased or decreased.The future airport will be the assistance role to assist tourim industry development. The factors include, for example, safety and terrorism control, when the travellers feel the country's airport is safe to stay when they catch air planes to arrive the coutry first time. Then, the country's airport can build safe image to let them to feel the country is safe to travel indirectly, traditional cirport service providers will need to seek new service way to deliver value, such as subscription based service models can let travellers to feel the country's airport can provide one comfortable and enjoyable short term travelling staying environment in the country's airport. Then, they bring pleasant emotion to prepare their journey trip after they leave the airport in the foreign country. So, if the country's airport can let the travellers feel safe and comfortable , then it can bring new exciting and enjoyable feeling to the country's image. Because airport will be any travellers' first time arrival place after they catch airplanes to arrive another country. So, positive or negative airport's image will influence travellers how they feel whether the country , it is worth to choose to travel indirectly. However, airports need have good facilities to satisfy any related airplane service employees or any airport food or product businesses need, instead of travellers' need. For example, it needs have good allocation of terminals and access to facilities , they will be managed and regularly reviewed and regarded their good facility availability , capacity constraints and the best use of available facilities to satisfy any food or product sale shops' sale need and airport passengers' purchase need both in airports or airplane pilots, airplace service employees, irport security employees' comfortable working environment need. However, airport inside and outside also needs to be arranged enough parking space facilities to let any aircraft parked or stored at the airport from the place where it is parked or stored in order to let any vehicles to be parked in airports or ouside airports easily and conveniently. When any sudden emergency matters occurred, the aircraft subjects to unforeseen operational delays , it should need to contact airport operations control centre to indicate when the expected time of arrival and departure is, there is no need to request a new slot in cases of unforeseen operational delays where the operation will take place within 24 hours of the agreed slot time. For example, of unforeseen operational delays include aircraft technical issues or weather conditions that could not have been planned for. Hence, operationally delayed aircraft must utilise slots in the same manner as originally agreed. If any change to the original slot agreement is required, e.g. a slot must be requested immediately.
Foundations Of Airport Economics And Finance
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Author : Hans-Arthur Vogel
language : en
Publisher: Elsevier
Release Date : 2019-04-15
Foundations Of Airport Economics And Finance written by Hans-Arthur Vogel and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-15 with Transportation categories.
Foundations of Airport Economics and Finance analyzes the impact key economic indicators play on an airport's financial performance. As rapidly changing dynamics, including liberalization, commercialization and globalization are changing the nature of airports worldwide, this book presents the significant challenges facing current and future airports. Airports are evolving from quasi-monopolies to commercial companies operating in a global environment, with ever-increasing passenger and cargo volumes and escalating security costs that put a greater strain on airport systems. This book highlights the critical changes that airports are experiencing, providing a basic understanding of both the economic and financial aspects of the air transport industry. Identifies the economic roots of airport financial performance and how the interplay of its major parameters affects profitability Bridges the gap between the latest airport academic research and real-world airport financial management Covers cases and scenarios of numerous airports from around the world Includes learning aids, such as chapter introductions and summaries, glossary and appendices
Environment Influences Consumer Behaviors
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Author : Johnny Ch LOK
language : en
Publisher:
Release Date : 2020-03-20
Environment Influences Consumer Behaviors written by Johnny Ch LOK and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-20 with categories.
However, airport inside and outside also needs to be arranged enough parking space facilities to let any aircraft parked or stored at the airport from the place where it is parked or stored in order to let any vehicles to be parked in airports or ouside airports easily and conveniently. When any sudden emergency matters occurred, the aircraft subjects to unforeseen operational delays , it should need to contact airport operations control centre to indicate when the expected time of arrival and departure is, there is no need to request a new slot in cases of unforeseen operational delays where the operation will take place within 24 hours of the agreed slot time. For example, of unforeseen operational delays include aircraft technical issues or weather conditions that could not have been planned for. Hence, operationally delayed aircraft must utilise slots in the same manner as originally agreed. If any change to the original slot agreement is required, e.g. a slot must be requested immediately. Moreover, when aircraft subjects to non-operational delays must request new slots immediately, following the correct process in those conditions of use, an example, of a non-operational delay may include delay caused by late running passengers or poor schedule planning. Hence, airport needs have good facilities and communication system to coordinate to any departments to avoid aircraft unforeseen delays to cause airport passengers feel nervous and brings negative and poor emotion to the airport's service performance.On airport baggage handling function aspect, airport operators must comply with the baggage policy made available to all operators with the airline business management team. For example, where a flight destination or carrier is identified as being at significant or high risk, the operator will pay a charge as notified by management, equating to the cost of any policing cost additional to the services normally provided at the airport for carriers or destinations at lower levels of risk. In fact, airport baggage management needs be checked and delivered in order to help any airplanes' passengers to transport their baggages to follow their airplanes to be delivered to their same destinations when their airplanes are flying with the passengers and whom baggages to arrive the same country's airport at the same time absolutely. So, barrage management operators need submit or demand and in agreed format the already fleets absolutely, such as fleet detail to report these data to include aircraft type and registration, number of seats maximum take off weight kilogrammes of each aircraft owned or operated by the operator, in order to avoid any passengers' luggages wrong delivery occurrence in possible.Hence, any airports must need to consider above basic passenger service operation in order to avoid any accident occurrences to bring poor airport service attitude feeling. If airport management expected that they have good service performance to satisfy travellers' short term staying needs in themselve countries' airport.