Effective Telephone Skills
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Powerful Telephone Skills
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Author :
language : en
Publisher:
Release Date : 2004
Powerful Telephone Skills written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Telephone etiquette categories.
Effective Telephone Skills
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Author : Thomas J. Farrell
language : en
Publisher: Houghton Mifflin Harcourt P
Release Date : 1990
Effective Telephone Skills written by Thomas J. Farrell and has been published by Houghton Mifflin Harcourt P this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Reference categories.
Effective Telephone Skills
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Author : Harcourt Brace Jovanovich
language : en
Publisher: Harcourt College Pub
Release Date : 1994-07-01
Effective Telephone Skills written by Harcourt Brace Jovanovich and has been published by Harcourt College Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-07-01 with categories.
Telephone Skills
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Author : Patrick Forsyth
language : en
Publisher: CIPD Publishing
Release Date : 2000
Telephone Skills written by Patrick Forsyth and has been published by CIPD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Developing Effective Telephone Skills
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Author : Robert Lapp
language : en
Publisher:
Release Date : 1987
Developing Effective Telephone Skills written by Robert Lapp and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Telephone etiquette. categories.
Powerful Telephone Skills
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Author : Bus Desk
language : en
Publisher:
Release Date : 1993
Powerful Telephone Skills written by Bus Desk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
Effective Telephone Communication Skills
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Author : Mia S. Melanson
language : en
Publisher:
Release Date : 1995
Effective Telephone Communication Skills written by Mia S. Melanson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Telephone etiquette categories.
Effective Communication Skills
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Author : Kulbhushun Kumar
language : en
Publisher: KHANNA PUBLISHING HOUSE
Release Date :
Effective Communication Skills written by Kulbhushun Kumar and has been published by KHANNA PUBLISHING HOUSE this book supported file pdf, txt, epub, kindle and other format this book has been release on with Self-Help categories.
Globalization has brought in numerous opportunities for the teeming millions, with more focus on the students overall capability apart from academic competence. Many students, particularly those from non-English medium schools, find that they are not preferred due to their inadequacy of communication skills and soft skills, despite possessing sound knowledge in their subject area along with technical capability. Keeping in view their pre-employment needs and career requirements, the book will help the students to change their traditional mindsets from controlling to creativity; to employee empowerment and organizational learning; to gain skills in the language which has become the international lingua franca, a language of global economy. All the chapters are full of gems and rubies, but the chapters based on resume writing group discussion, conducting meetings, interview skills, grammar, etc., are the black pearls in the treasure trove. Also the chapters are dainty, detectable and delightful as part and parcel of your reading, writing, and speaking skills. This book will surely empower students with the language and life skills they need to carry out their career goals. It also provides ample opportunities for the students to build awareness and practice the language in real-life scenarios. Its integrated skills approach develops the students self-confidence to survive and succeed in professional and social encounters within the English speaking global community.
Effective Telephone Communication Skills
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Author : Dru Ph.D. Scott
language : en
Publisher:
Release Date : 1988
Effective Telephone Communication Skills written by Dru Ph.D. Scott and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with categories.
Positive Impressions
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Author : A. W. Hitt
language : en
Publisher:
Release Date : 1992
Positive Impressions written by A. W. Hitt and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
"Every office should have a copy of this book..." said Frank Riccardo, general manager for the AT&T Small Business Products Division. Business owners, leaders & managers from all sectors are touting the benefits of this new publication. The book serves as an easy-to-read, in-depth look at the business telephone. It's packed with practical techniques essential to every front-line phone professional--from the receptionist to the customer service representative. It provides a reference companion for every fundamental skill you will ever need: answering, taking a message, transferring, paging, putting callers on hold, screening, basic selling & collecting delinquent accounts. The book is also a personal workshop for effectively handling the most difficult & potentially stressful situations such as abusive callers, complaints, & "telephone tag." Readers will learn how to turn even the most hostile callers into their companies' best customers. Based on the nationally acclaimed seminar by the same name, the information provided is based on years of communications research & experience in the corporate arena. Contact: AIM Press, 514 Earth City Expressway, Suite 223, St. Louis, Missouri 63045. 314/298-9500.