Effizienzsteigerung In Dienstleistungsprozessen Chancen Und Potenziale
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Effizienzsteigerung In Dienstleistungsprozessen Chancen Und Potenziale
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Author : Joshua Knierim
language : de
Publisher: GRIN Verlag
Release Date : 2022-06-01
Effizienzsteigerung In Dienstleistungsprozessen Chancen Und Potenziale written by Joshua Knierim and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-01 with Business & Economics categories.
Studienarbeit aus dem Jahr 2021 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 2.0, Fachhochschule Südwestfalen; Abteilung Meschede, Sprache: Deutsch, Abstract: Die nachfolgende wissenschaftliche Ausarbeitung befasst sich mit der Fragestellung, inwiefern es bei Dienstleistungsprozessen trotz deren restriktiven besonderen Eigenschaften möglich ist, Effizienzsteigerungen zu erreichen. Während sich die Industrie im Zuge der Wandlung von der Industrie- zur Dienstleistungsgesellschaft fortwährend anpasste und effizienter wurde, wird Dienstleistungsunternehmen ein enormer Nachholbedarf zugeschrieben. Die nachfolgend betrachtete Versicherungsbranche leidet schon lange unter veralteten Prozessen sowie verpassten Möglichkeiten zur Digitalisierung und bekam dies durch die Corona-Pandemie eindrucksvoll zu spüren. Es sollte daher oberste Priorität sein, sich den Herausforderungen der Technologisierung zu stellen und die etablierten Prozesse grundlegend zu hinterfragen und zu überdenken. Alternativ werden andere Versicherer die Möglichkeiten der Technologisierung und den damit auf Seiten des Anbieters und Nachfragers verbundenen neuen Potenzialen nutzen, um die Konkurrenz vom Markt zu verdrängen. Die betrachtete Branche setzt weiterhin zu beträchtlichem Anteil auf den Produktionsfaktor Arbeit zur Produktion ihrer Dienstleistung. Der in Medien allgegenwärtige Begriff des demographischen Wandels, der Alterung der Bevölkerung und damit verbunden dem Rückgang der Verfügbarkeit von Arbeitskräften am Arbeitsmarkt, bedroht die Versicherungsbranche demnach besonders stark, sodass dringend dafür zu sorgen ist, die vorhandene Arbeitskapazität bestmöglich und so ressourcenschonend wie möglich in den Produktionsprozessen zu verwenden. Dienstleistungsprozesse sind durch die Integration des externen Faktors gekennzeichnet. Die Möglichkeit der Vorproduktion entfällt größtenteils. Welche Möglichkeiten zur Effizienzsteigerung ergeben sich in Dienstleistungsprozessen? Welche Rolle spielt das Leistungspotenzial des Anbieters? Können, trotz Integration des externen Faktors, Entkopplungspunkte gesetzt werden, um Effizienzpotenziale zu heben? Anhand des Prozesses der jährlichen Überprüfung von KFZ Versicherungen in einem Versicherungsmaklerbetrieb werden die obenstehenden Fragen beantwortet.
The Gold Mine
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Author : Michael Ballé
language : en
Publisher: Lean Enterprise Institute
Release Date : 2010-01-12
The Gold Mine written by Michael Ballé and has been published by Lean Enterprise Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-12 with Business & Economics categories.
"Mike Woods urges his retired father into helping out a friend's failing company. But for Bob Woods, another struggle to introduce lean manufacturing quickly rehashes production battles that he's long since fought. And not even the senior Woods, son Mike, or friend Phil and his colleagues really grasp what's in store for them."--Cover.
Factory Planning Manual
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Author : Michael Schenk
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-10-29
Factory Planning Manual written by Michael Schenk and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Technology & Engineering categories.
The central purpose of this book is to impart knowledge, skills and practical - plementation methods for the planning and operation of adaptable production - cilities and factories. It addresses planning methods and procedures for various types of production facility up to and including entire factories, and is aimed at practicing factory planners and students alike. The book provides facts and demonstrates practical processes using case studies for the purposes of illustration, so that ultimately skills can be acquired that make independent practical implementation and app- cation possible. It is based on up-to-the-minute practical experience and univ- sally applicable knowledge of the planning and technological design of adaptable production facilities (manufacturing and assembly) and factories. In comparison to existing, thematically-similar reference books, what is in- vative about this manual is that it provides the impulse for a more flexible pl- ning approach for the efficient design of adaptable production facilities using - sponsive, unconventional planning and organizational solutions. The book aims to provide a way of integrating systematic and situation-driven planning methods in a meaningful way. Situation-driven planning is becoming increasingly important to production facilities in these fast-moving times of change, in particular in terms of resource and energy efficiency. Existing technical and organizational course of action in terms of resources (both human and technical) need to be selected for the specific case at hand, and changes (to workshops, products, processes and equ- ment) need to be managed.
Popular Lectures And Addresses Geology And General Physics
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Author : William Thomson Baron Kelvin
language : en
Publisher:
Release Date : 1894
Popular Lectures And Addresses Geology And General Physics written by William Thomson Baron Kelvin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1894 with Science categories.
Organizational Buying Behavior
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Author : Thomas V. Bonoma
language : en
Publisher: Marketing Classics Press
Release Date : 2011-10-15
Organizational Buying Behavior written by Thomas V. Bonoma and has been published by Marketing Classics Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-15 with Business & Economics categories.
Baldrige Award Winning Quality
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Author : Mark Graham Brown
language : en
Publisher: CRC Press
Release Date : 2017-07-27
Baldrige Award Winning Quality written by Mark Graham Brown and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-27 with Business & Economics categories.
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com
Designing Creative Organizations
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Author : Igor Hawryszkiewycz
language : en
Publisher: Emerald Group Publishing Limited
Release Date : 2016-12-13
Designing Creative Organizations written by Igor Hawryszkiewycz and has been published by Emerald Group Publishing Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-13 with Business & Economics categories.
This is one of the first books to cover ways to organize creativity, innovation and business model development in a way that provides a seamless transition from an idea generated through team brainstorming to a business solution. It provides systematic ways to design new business models, and how to choose technologies to support them.
Facetten Der Digitalisierung
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Author : Yvonne Thorhauer
language : de
Publisher: Springer-Verlag
Release Date : 2020-04-15
Facetten Der Digitalisierung written by Yvonne Thorhauer and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-15 with Business & Economics categories.
In diesem Buch thematisiert die Professorenschaft der accadis Hochschule die Auswirkungen der Digitalisierung auf ihre Fachbereiche: Notwendige Umbrüche der Wirtschaftsethik, Auswirkungen künstlicher Intelligenz auf Marketing und Produktentwicklung, Veränderungen in der Unternehmenskommunikation, digitale Innovationen in Sport- und Gesundheitsmanagement, intelligente Distribution mit Blockchain-Technologien sowie Tokens im Finanzmarkt.
Business Process Change
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Author : Varun Grover
language : en
Publisher: IGI Global
Release Date : 1995-01-01
Business Process Change written by Varun Grover and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-01-01 with Business & Economics categories.
Examines a broad range of research and case studies that throws light on potential, social and human factors which determine the success of information technology.
Developmental Work Research
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Author : Yrjö Engeström
language : en
Publisher: Lehmanns Media
Release Date : 2005-01-01
Developmental Work Research written by Yrjö Engeström and has been published by Lehmanns Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-01 with Philosophy categories.
"Developmental work research is an innovative approach to the study and reshaping of work and learning. It expands cultural-historical activity theory by bringing it to the domains of work, technology and organizations. The world of work is in turmoil, increasingly dominated by 'runaway objects' generated by globalization and greed (global markets are such massive objects out of control). Yet it is the object that motivates work and generates visons of better future. The use values of objects have not vanished, although they are more difficult to grasp than perhaps ever before. Developmental work research rediscovers and expands use values in runaway objects. In workplace interventions it engages practitioners in expansive re-forging of the objects of their work."--Cover.