Employee Perceptions Of Quality Management
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Employee Perceptions Of Quality Management
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Author : Mesut Akdere
language : en
Publisher:
Release Date : 2008
Employee Perceptions Of Quality Management written by Mesut Akdere and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with categories.
This empirical study examines employee perceptions of quality management at three different time periods. New employees at a large United States manufacturing organization were surveyed regarding their perceptions of their organization's quality management practices before they attended a new employee orientation training, immediately after the new employee orientation training, and a month after the new employee orientation training. A description of the study, as well as findings and conclusions, are presented. (Contains 1 figure and 2 tables.).
Total Quality Management
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Author : John Wendell Patrick
language : en
Publisher:
Release Date : 2004
Total Quality Management written by John Wendell Patrick and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with categories.
Total quality management (TQM) is a quality improvement system intended to eliminate waste, while at the same time increasing customer satisfaction. Questions have been raised as to who TQM benefits, employees or organizations. The present study examines employee perceptions of TQM among employees in two organizations. Results from the study showed that participants perceived that TQM benefits both employees and the organization. In addition, results showed that there were not significant differences between organizations that had a mandatory TQM program when compared to organizations that have a voluntary TQM program. Finally, results showed that significant differences did exist between managers and non-managers when comparing participants' organizational outcome variable ratings.
A Case Study Of Total Quality Management And Employee Perceptions
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Author : Alison Marie Fink
language : en
Publisher:
Release Date : 1999
A Case Study Of Total Quality Management And Employee Perceptions written by Alison Marie Fink and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with categories.
ABSTRACT: Total Quality Management is an intervention, which is commonly used in many of today's organizations. The criteria established by the Malcolm Baldridge National Quality Award are used as a tool by which organizations are able to measure the effectiveness of their quality initiatives. Despite TQM's commonality, little empirical research has been conducted to determine how it relates to performance outcomes and quality principles. In this study, a large corporation was examined to assess the relationship between TQM and leadership, teamwork & communication, empowerment, performance culture, rewards & recognition, customer focus, and employee satisfaction and commitment, as measured by an employee opinion survey. In addition, the Baldridge criteria were assessed to determine if category seven, business results, was driven by the first six categories, leadership, strategic planning, customer focus, information & analysis, human resource focus, and process measurement. Although there appears to be almost no relationship between the employee opinion survey's measure of quality principles and those measured by the Baldridge criteria, it was found that the first six categories of the Baldridge do indeed drive the last category, business results.
Employee Perceptions Of The Value Of Total Quality Management
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Author : Phillip B. Kendzior
language : en
Publisher:
Release Date : 2000
Employee Perceptions Of The Value Of Total Quality Management written by Phillip B. Kendzior and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with categories.
ABSTRACT: Employee attitudes toward a Six Sigma quality intervention were examined using the customer service center branch of a large manufacturing organization. An employee survey examined the perceived value of the intervention to both the individual's position and to the total organization. Factors such as involvement, project completion percentage, training, and supervisory level were explored for significant effects. The relationship between involvement and job satisfaction was also examined. Results showed a general indifference toward Six Sigma within the company, and that managers, and people who had completed projects showed significantly higher perceived value of the intervention to their positions, than others did.
Employees Perceptions To Quality Management In Different Organizational Settings And Its Relation To Job Satisfaction
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Author : CHIU-KUEN HILIA. CHAN
language : en
Publisher:
Release Date : 2017-01-26
Employees Perceptions To Quality Management In Different Organizational Settings And Its Relation To Job Satisfaction written by CHIU-KUEN HILIA. CHAN and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-26 with categories.
Involving And Communicating With Employees
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Author : Christopher Rogerson
language : en
Publisher:
Release Date : 1995
Involving And Communicating With Employees written by Christopher Rogerson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with categories.
Employee Perception Of Quality Management In The Uae
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Author : Mohamed Hanadisa
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2013
Employee Perception Of Quality Management In The Uae written by Mohamed Hanadisa and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Total quality management categories.
The purpose of this book is to assess the perception of employees in various public organisations located in the United Arab Emirates (UAE) to quality management implementation within their place of work. This assessment considered individuals across a range of different functional groups, covers individuals represented apparently in working within various Dubai public departments operating in the UAE. As such, this study has the potential allow these organisations in terms of gender, age based, nationality and service length, to evaluate the perceived strengths and weaknesses they face in terms of employee perception of quality management implementation and associated outcomes, ahead of future policy development, centred around its employees' deployment of its quality management related initiatives. A survey questionnaire was developed and back-translated into Arabic to obtain a general picture of the effect of quality management implementation elements on performance from the specific perspective of the government employees. These studies found in general terms positive associations between TQM implementation and organisational performance.
Service Quality
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Author : Catherine Denise Kennedy
language : en
Publisher:
Release Date : 1997
Service Quality written by Catherine Denise Kennedy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Marketing categories.
This research study is concerned with quality management in a service environment. Quality has become the catch call of the business world in the 1990's. Yet despite the plethora of literature on the benefits of a quality strategy for a company's competitiveness, understanding the means of managing and marketing quality for the achievement of these goals according to a business's situational realities is still only an emerging field of academic study. The quality research field is strongly interdisciplinary in its character drawing most recently on the fields of Human Resource Management and Marketing. This has brought about a new focus on the nature of the dynamic and interactive process of exchange between the company and it's market. The result has been a realisation of quality as a perceptual judgement reliant on people's subjective experiences rather than objective and quantifiable physical and technological attributes of the product itself . Academic concern has consequently centered on understanding people's impact in determining what constitutes quality. While much has been written regarding the customer's perspective, there has been little research into the role of the employee in the context of achieving quality goals. In fact, the literature has stressed the critical role of the employee in pursuing a quality service product for the customer. In this study, the author argues the importance of investigating quality from the employee's perspective if quality management techniques are to be effective and efficient in their operation for quality management. At a theoretical level, the study traces the academic development of quality management in a services environment in order to appreciate the validity of studying employee perceptions of quality. At an empirical level, this study presents the results of a case study that explored employees' perceptions of the quality performance level of the service organisation in which they worked. The results of this research have implications for academics and practitioners as they work to develop a management framework that realises the competitive advantages offered by a quality strategy.
A Study On The Relationship Of Employees Perception Of Quality Management And Employee Satisfaction In A Social Service Organisation
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Author : Yee-Wah Cecelia Tsang Lau
language : en
Publisher: Open Dissertation Press
Release Date : 2017-01-26
A Study On The Relationship Of Employees Perception Of Quality Management And Employee Satisfaction In A Social Service Organisation written by Yee-Wah Cecelia Tsang Lau and has been published by Open Dissertation Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-26 with categories.
This dissertation, "A Study on the Relationship of Employees' Perception of Quality Management and Employee Satisfaction in a Social Service Organisation" by Yee-wah, Cecelia, Tsang Lau, 曾劉綺華, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3126771 Subjects: Employees - Attitudes - Case studies Job satisfaction - China - Hong Kong - Case studies Employee motivation - China - Hong Kong - Case studies
Employees Perceptions To Quality Management In Different Organizational Settings And Its Relation To Job Satisfaction
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Author : Chiu-kuen Chan (Hilia)
language : en
Publisher:
Release Date : 1996
Employees Perceptions To Quality Management In Different Organizational Settings And Its Relation To Job Satisfaction written by Chiu-kuen Chan (Hilia) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Bank employees categories.