Esourcing Capability Model For Service Providers Escm Sp
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Esourcing Capability Model For Service Providers Escm Sp
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Author : Bill Hefley
language : en
Publisher: Van Haren
Release Date : 2015-01-01
Esourcing Capability Model For Service Providers Escm Sp written by Bill Hefley and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-01 with Education categories.
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings.The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
The Escm Sp V2 01
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Author : Elaine B. Hyder
language : en
Publisher:
Release Date : 2006
The Escm Sp V2 01 written by Elaine B. Hyder and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Capability maturity model (Computer software) categories.
Esourcing Capability Model For Client Organizations Escm Cl
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Author : Bill Hefley
language : en
Publisher: Van Haren
Release Date : 2010-01-08
Esourcing Capability Model For Client Organizations Escm Cl written by Bill Hefley and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-08 with Education categories.
Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Esourcing Capability Models Escm Set
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Author : B. Hefley
language : en
Publisher: Van Haren Pub
Release Date : 2010-05
Esourcing Capability Models Escm Set written by B. Hefley and has been published by Van Haren Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05 with Business & Economics categories.
Since its inception in 2000, the Information Technology Services Qualification Center (ITSqc), www.itsqc.org, has established standards for companies that provide services such as IT operations, applications development and management, back office operations, engineering design, payroll and telemarketing support, as well as for companies that purchase those services.The ITSqc Series is a range of titles that brings readers and users these ITSqc best practices; they are currently used world-wide by companies who wish to access the combined wisdom of ITSqc, major IT sourcing firms, clients and advisors. The series includes the acclaimed eSCM models which provide best practice guidance on e-sourcing and a means to evaluate and improve service delivery, reduce risks and assess the value of the sourced services.Titles in this set include: * eSourcing Capability Model for Service Providers (eSCM-SP) * eSourcing Capability Model for Client Organisations (eSCM-CL)
Esourcing Capability Model For Client Organizations Escm Cl Annotated Bibliography
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Author : Pawan Khera
language : en
Publisher:
Release Date : 2009
Esourcing Capability Model For Client Organizations Escm Cl Annotated Bibliography written by Pawan Khera and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.
The eSourcing Capability Model for Client Organizations (eSCM-CL) [Hefley 2006a, 2006b] is a “best practices” capability model with two purposes: (1) to give client organizations guidance that will help them improve their capability across the sourcing life-cycle, and (2) to provide client organizations with an objective means of evaluating their sourcing capability. eSourcing relies on information and communication technologies as an integral part of the service delivery of a sourced service. Embedded within any service delivery is the client - service provider relationship. Client organizations serve as “informed customers” of these sourcing relationships, ensuring that the organization's sourcing activities are directed to meet end-user needs, provide value for money, and achieve the most beneficial outcomes. The ultimate success of the eSCM-CL model will be demonstrated when model adopters see fewer sourcing relationships that end due to deficiencies in service providers' performance, more effective and efficient management of service providers, better relationships between client organizations and their service providers, and increased business value arising from client organization's sourcing activities. The eSCM-CL was developed by a consortium led by Carnegie Mellon University's Information Technology Services Qualification Center (ITSqc). This work began in March 2003, with the eSCM-CL being released in September 2006. Data collection activities during the model development included an extensive review of the published literature; interviews with clients, service providers, and advisors; and multiple workshops with global participation. The literature review used to support the design of this model is represented in this Annotated Bibliography and is organized into two sections. The first section provides annotated entries that are ordered alphabetically by author's last name. In the second section, the entries are arranged in a topical bibliography. This topical bibliography is organized into sections addressing existing frameworks and each of the Capability Areas (CA) of the eSourcing Capability Model for Client Organizations (eSCM-CL).
A Framework For Best Practices In The Sourcing Life Cycle
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Author : Bill Hefley
language : en
Publisher:
Release Date : 2013
A Framework For Best Practices In The Sourcing Life Cycle written by Bill Hefley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
Organizations are increasingly delegating their information technology (IT) intensive business activities to external service providers to take advantage of the rapid evolution of the global telecommunications infrastructure. The business processes being outsourced range from routine and non-critical tasks, which are resource intensive and operational, to strategic processes that directly impact revenues. Managing and meeting client expectations is a major challenge in sourcing of IT-enabled services, and examples of failure abound. The eSourcing Capability Model for Client Organizations (eSCM-CL) is a "best practices" capability model with two purposes: (1) to give client organizations guidance that will help them improve their capability across the sourcing life-cycle, and (2) to provide client organizations with an objective means of evaluating their capability. The eSCM-CL was developed by a consortium led by Carnegie Mellon University's Information Technology Services Qualification Center (ITSqc). This work began in March 2003. Data collection activities have included an extensive review of the published literature; interviews with clients, service providers and advisors; and numerous workshops with global participation. This White Paper presents the architecture and rationale for the eSCM-CL. This document provides valuable information about the eSCM-CL, its implementation, and methods to evaluate and certify client organizations.
Process Improvement And Cmmi For Systems And Software
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Author : Ron S. Kenett
language : en
Publisher: CRC Press
Release Date : 2010-03-09
Process Improvement And Cmmi For Systems And Software written by Ron S. Kenett and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-09 with Business & Economics categories.
Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr
Implementing Effective It Governance And It Management
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Author : Van Haren Publishing
language : en
Publisher: Van Haren
Release Date : 2015-02
Implementing Effective It Governance And It Management written by Van Haren Publishing and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02 with Business & Economics categories.
In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organizations IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach
Implementing Effective It Governance And It Management
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Author : Gad J. Selig
language : en
Publisher: Van Haren
Release Date : 2015-02-01
Implementing Effective It Governance And It Management written by Gad J. Selig and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-01 with Education categories.
This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies.Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.
Implementing It Governance A Practical Guide To Global Best Practices In It Management
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Author : Gad J. Selig
language : en
Publisher: Van Haren
Release Date : 2008-04-12
Implementing It Governance A Practical Guide To Global Best Practices In It Management written by Gad J. Selig and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-12 with Education categories.
The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT – strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.