Ethics And Customer Service
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Ethics And Customer Service
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Author : Thomas C. Reischl
language : en
Publisher:
Release Date : 1999
Ethics And Customer Service written by Thomas C. Reischl and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Ethics categories.
Communicating With Customers
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Author : Wendy S. Zabava Ford
language : en
Publisher: Hampton Press (NJ)
Release Date : 1998
Communicating With Customers written by Wendy S. Zabava Ford and has been published by Hampton Press (NJ) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.
The Customer Code Of Ethics
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Author : Laura Stack
language : en
Publisher:
Release Date : 2012
The Customer Code Of Ethics written by Laura Stack and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Customer relations categories.
The Customer Code Of Ethics
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Author : Laura Stack
language : en
Publisher: AudioInk
Release Date : 2012-09-13
The Customer Code Of Ethics written by Laura Stack and has been published by AudioInk this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-09-13 with Business & Economics categories.
The World Of Customer Service
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Author : Pattie Odgers
language : en
Publisher: South Western Educational Publishing
Release Date : 2004
The World Of Customer Service written by Pattie Odgers and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.
Customer Care Service Hospitality Ethics
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Author : 3G E-learning LLC
language : en
Publisher:
Release Date : 2023
Customer Care Service Hospitality Ethics written by 3G E-learning LLC and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
Business Ethics For The Modern Man
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Author : Franco Tremain
language : en
Publisher: Speedy Publishing LLC
Release Date : 2013-08-18
Business Ethics For The Modern Man written by Franco Tremain and has been published by Speedy Publishing LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-18 with Business & Economics categories.
"Business Ethics For The Modern Man" helps to give the layman an overview of exactly what practices a company should be following in addition to what is mandated by government laws. The running of a company, big or a small is no easy feat and if the company is not careful, it can lose a lot of business or even have to close based on its practices. What this book does is to highlight to the prospective business owner and also to the consumer at large, the practices that a well operated and ethical company should have. It also highlights the various difficulties that a company can have while trying to maintain these practices. The text is a great source of information for those who are studying business as well as it breaks down what the principles of business ethics are and gives great examples that can be applied to real world situations. About the Author: Franco Tremain is a small business owner and knows how difficult it can be to keep things above board by keeping in line with not only government laws but ethical laws as well. He has found that it is quite easy for a company to neglect ethical practices in a bid to advance financially. From his knowledge he has written a text as an informative guide to those who want to start a business, are trying to find a solution to make their business better or who simply want to learn about business practices. Franco is aware that many take the running of a business lightly and simply don't want to bother learning all the rules that govern their type of business. These persons will fail in the long run and will probably get in legal trouble quite quickly. He outlines the advantages of running a company efficiently without compromising on ethical practices.
Customer Service Approach To Law And Ethics In The Medical Office
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Author : Sharion Thompson
language : en
Publisher: Lippincott Williams & Wilkins
Release Date : 2015-01-01
Customer Service Approach To Law And Ethics In The Medical Office written by Sharion Thompson and has been published by Lippincott Williams & Wilkins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-01 with Medical categories.
Ethics And Trust A Literature Review On Cloud Computing Services
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Author : Anna Lena Bischoff
language : en
Publisher: GRIN Verlag
Release Date : 2017-03-01
Ethics And Trust A Literature Review On Cloud Computing Services written by Anna Lena Bischoff and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-01 with Business & Economics categories.
Seminar paper from the year 2017 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1,7, Linneaus University (School of Business and Economics), course: Contemporary Marketing, language: English, abstract: Even though security issues when using cloud computing services have been looked at from a technical perspective, research has failed to explain why consumers use cloud services extensively despite their distrust. Observations have been made that users are in a dilemma where they use a service they are not comfortable with. Besides trust, the ethical perspective of all stakeholders in cloud computing has not been discussed or connected to the issue of trust. The unease consumers feel when signing up for a cloud service could be transformed from a dilemma into a competitive advantage. Therefore, it is of high interest to cloud service providers to understand how they can gain competitive advantage over competitors by building consumer relationships based on trust and ethical norms. The results of this literature review show that making use of insights into cloud computing issues and awareness for trustful, ethical relationships with the customer, service providers can create competitive advantage. Following ethical norms and building trust with customers enables companies to gain first-mover-advantages in the field of cloud computing services. They can successfully distance themselves from competitors by promoting marketing campaigns that emphasize their high ethical standards and treatment of users. This paper adds the dimension of ethics to the dilemma of mistrust in cloud computing, exploring whether this is a key influence on consumer trust, since there was a research gap discovered in researching a trustful provide-user relationship as well as an ethical perspective in cloud computing.
Customer Service Management In Africa
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Author : Robert Hinson
language : en
Publisher: CRC Press
Release Date : 2020-05-07
Customer Service Management In Africa written by Robert Hinson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-07 with Business & Economics categories.
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.