Facility Services
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Introduction To Facility Management
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Author : Hester van Sprang
language : en
Publisher: Routledge
Release Date : 2020-12-31
Introduction To Facility Management written by Hester van Sprang and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-31 with Business & Economics categories.
Introduction to Facility Management is a comprehensive introduction to the dynamic and diverse field of facility management (FM). It answers questions such as: What is facility management? What does a facility management professional do? How can we classify facility management products and services? How do you set up a facility management organisation? How do you manage service processes using a master dashboard? Reflecting on current events, the book defines new and exciting roles for facility management professionals. This first international edition of the bestselling Dutch Basisboek Facility Management describes global trends and developments and international FM-standards and practices. With contributions of thought leaders, such as Diane Levine, Jens Schlüter, Michiel Bakker, Elizabeth Nelson, Nicolas White and Susanne Balslev Nielson, Introduction to Facility Management is the first international book on facility management, which is supplemented and commented on by facility management teachers and practitioners; intriguingly and enthusiastically describes the full scope of the FM-profession; provides a theoretical framework and insight into FM-practice.
Facility Management Services Guide
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Author :
language : en
Publisher:
Release Date : 2006
Facility Management Services Guide written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Facility management categories.
Total Facility Management
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Author : Brian Atkin
language : en
Publisher: John Wiley & Sons
Release Date : 2021-03-16
Total Facility Management written by Brian Atkin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-16 with Business & Economics categories.
Explore this comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors The newly revised Fifth Edition of Total Facility Management delivers an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them. The new edition of the book includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives. The subjects covered provide a comprehensive treatment of facility management. Readers will also benefit from the inclusion of: A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competences of facility management An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.
Service Quality For Facilities Management In Hospitals
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Author : Low Sui Pheng
language : en
Publisher: Springer
Release Date : 2016-05-12
Service Quality For Facilities Management In Hospitals written by Low Sui Pheng and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-12 with Business & Economics categories.
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Recreation Facility Management
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Author : Brent A. Beggs
language : en
Publisher: Human Kinetics
Release Date : 2023-10-23
Recreation Facility Management written by Brent A. Beggs and has been published by Human Kinetics this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-23 with Business & Economics categories.
Recreation Facility Management, Second Edition, provides a detailed look at the practical knowledge required to manage various types of recreational facilities. It covers key issues that managers must address, including facility design and maintenance, safety, security, funding, and more
Facilities Management
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Author : Trevor Payne
language : en
Publisher: Chartridge Books Oxford
Release Date : 2000
Facilities Management written by Trevor Payne and has been published by Chartridge Books Oxford this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
This books is aimed at all those individuals with facilities management (FM) responsibilities who are trying to get to grips with the wide and demanding range of practical issues which they currently face. Contents include: the FM scene - an introduction (the range and complexity of the facilities portfolio and the core/non-core viewpoints are discussed); facilities strategy (the importance and benefit of facilities strategy; the facilities manager as a 'change driver'; organisational synergy; outsourcing); customer focus (who are the customers; specification - input vs. output; the changing workplace; virtual organisations; CAFM and helpdesks); facilities performance (service level agreements; monitoring; benchmarking; space management/cost of space; best value approach; quality and standards); risk management (statutory compliance; training and development; succession planning; core competencies); future directions and challenges.
Facilities Management
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Author : Peter Barrett
language : en
Publisher:
Release Date : 2009
Facilities Management written by Peter Barrett and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.
Facilities management has been one of the fastest growing professional disciplines for some years, both in terms of volume and diversity of commercial activity. However, a widely accepted and implemented body of knowledge is still lacking. This book contributes to that knowledge building by taking models and ideas from a wide range of sources and linking them to extensive case study material drawn from practising facilities managers. The text is divided into three parts: · Current practice is illustrated, with a second chapter looking at enhancing services · Key facilities management issues.
Handbook Of Facility Management
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Author : James E. Piper
language : en
Publisher:
Release Date : 1995
Handbook Of Facility Management written by James E. Piper and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Facility management categories.
This resource provides clear, straightforward methods for solving problems in mechanical, electrical, and building and grounds maintenance, as well as in energy use. Its easy-to-use format presents methods independently of type of facility, ensuring applicability to any maintenance operation. More than 25 chapters of problem-solving methods are included.
Basic Gfms
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Author :
language : en
Publisher:
Release Date : 1997
Basic Gfms written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Facility management categories.
Quality Facility Management
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Author : Stormy Friday
language : en
Publisher: John Wiley & Sons
Release Date : 1994-10-28
Quality Facility Management written by Stormy Friday and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-10-28 with Business & Economics categories.
As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.