Service Quality For Facilities Management In Hospitals
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Service Quality For Facilities Management In Hospitals
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Author : Low Sui Pheng
language : en
Publisher: Springer
Release Date : 2016-05-12
Service Quality For Facilities Management In Hospitals written by Low Sui Pheng and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-12 with Business & Economics categories.
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Measurement Of Facilities Management Performance In Ghana S Public Hospitals
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Author : Daniel Amos
language : en
Publisher: Springer Nature
Release Date : 2020-11-23
Measurement Of Facilities Management Performance In Ghana S Public Hospitals written by Daniel Amos and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-23 with Business & Economics categories.
This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.
Measurement Of Facilities Management Performance In Ghana S Public Hospitals
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Author : Daniel Amos
language : en
Publisher:
Release Date : 2021
Measurement Of Facilities Management Performance In Ghana S Public Hospitals written by Daniel Amos and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with Electronic books categories.
This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors. .
Planning And Designing Healthcare Facilities
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Author : Vijai Kumar Singh
language : en
Publisher: Taylor & Francis
Release Date : 2017-10-30
Planning And Designing Healthcare Facilities written by Vijai Kumar Singh and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-30 with Business & Economics categories.
The planning and design of healthcare facilities has evolved over the previous decades from "function follows design" to "design follows function." Facilities stressed the functions of healthcare providers but patient experience was not fully considered. The design process has now crucially evolved, and currently, the impression a hospital conveys to its patients and community is the primary concern. The facilities must be welcoming, comfortable, and exude a commitment to patient well-being. Rapid changes and burgeoning technologies are now major considerations in facility design. Without flexibility, hospitals face quicker obsolescence if designs are not forward-thinking. Planning and Designing Healthcare Facilities: A Lean, Innovative, and Evidence-Based Approach explores recent developments in hospital design. Medical facilities have been adapted to the requirements of clinical functions. Recently, the needs of patients and clinical pathways have been recognized. With the patient at the center of the process, the flow of tasks becomes the guiding principle as hospital design must employ evidence-based thinking, and process management methods such as Lean become central. The authors explain new concepts to reduce healthcare delivery cost, but keep quality the primary consideration. Concepts such as sustainability (i.e., Green Hospitals) and the use of new tools and technologies, such as information and communication technology (ICT), Lean, and evidence-based planning and innovations are fully explained.
Privatization Of Facility Management In Public Hospitals
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Author : Hong Poh Fan
language : en
Publisher: Partridge Publishing Singapore
Release Date : 2016-06-15
Privatization Of Facility Management In Public Hospitals written by Hong Poh Fan and has been published by Partridge Publishing Singapore this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-15 with Business & Economics categories.
The Malaysian economy has gone from the doldrums to being a juggernaut, which has posed many challenges to the health care industryespecially hospitals. Public hospitals in Malaysia have faced an uphill task in upgrading health care services to levels compatible with international standards. In this book, Hong Poh Fan, a senior adviser on facility management for a hospital developer, explores the transition that public hospitals have undertaken with the support of the private sector. The author zeroes in on critical issues, including: successes and challenges of privatization implementation; hospital experiences in a Southeast Asian context and how those experiences can be applied elsewhere; and ways that private development of hospitals has changed over time as well as the rationale of privatization. When people think of what the hospital industry needs, they often focus on having enough doctors and nurses, but when facilities management is lacking, services can be compromised no matter how employees are working at a facility. Join the author as he shares lessons learned over a fifteen-year period of hospital privatization in this detailed examination of how to improve health care.
Quality Patient Care In Hospitals
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Author : British Standards Institute Staff
language : en
Publisher:
Release Date : 2005-08-01
Quality Patient Care In Hospitals written by British Standards Institute Staff and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-08-01 with Hospital care categories.
Hospitals, Health services, Health and welfare facilities, Quality management, Quality assurance systems, Patients, Quality, Quality auditing, Health service personnel, Management Quality and Management
Management Science Strategy
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Author : Johnny Ch LOK
language : en
Publisher:
Release Date : 2020-03-10
Management Science Strategy written by Johnny Ch LOK and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-10 with categories.
⦁What is the new model of healthcare facility managementA growing number of healthcare organizations are moving to an integrated real estate model in an effort to better manage costs, respond to regulatory requirements, and support changes in patient care delivery. As healthcare organizations seek solutions to the challenges presented by today's evolving marketplace, it's clear that the cost and performance of their facilities will have a significant impact. Whether it's the need to drive cost reduction, respond to regulatory requirements or support changes in patient care delivery models, the effectiveness of an organization's facilities management program plays a critical role in their ability to provide high-quality, cost-effective patient care.As healthcare leaders realize the importance of an effective real estate platform, many are finding that transformative changes are needed in order to realize outcomes that cannot be achieved under traditional facility management models. ⦁What is the tradition facilities management model to hospitalsHistorically, facility management services have been provided on a campus by campus basis or separated into acute care and outpatient programs. In many cases, these programs have been limited to plant operations, which are segregated as an individual support service and function in a silo environment. Due primarily to organic growth or mergers and acquisitions, healthcare systems often find themselves managing their facilities in a bifurcated manner, with individual hospitals operating more or less autonomously. While many organizations have identified the goal of standardizing real estate operations across their system, it's common to find that these initiatives have been in the planning stage for some time. As a result, the inability to proactively manage facility costs and performance at the system level continues to be an obstacle to progress. Although facility management teams may have a "best-in-class" process at an individual hospital, a lack of resources or resistance to change may prevent that process from being consistently implemented across the system. As each individual campus makes incremental process improvements, they move further and further away from a comprehensive real estate solution. Recognizing that future success will require a systemwide approach to facilities management, continuing with the status quo model increases the cost of change in the future and forfeits the savings that can only be achieved through a centralized real estate platform.
Facilities Management
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Author : John Williams
language : en
Publisher: Independently Published
Release Date : 2021-10-27
Facilities Management written by John Williams and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-27 with categories.
This book has been designed to help the Hospital Facilities Manager get as much information as possible about the various specialised systems used in a typical hospital. These systems are not the easiest to understand and manage, but yet so many lives depend on them for survival. Your responsibilities are immense and any information that can be found to make this work easier is sadly lacking. We think this book will be of value to you and help you establish and maintain your assets, plant and equipment in good safe order. Have a look inside and see what we have included and then make the decision to buy or not. We know this book will be of great value to you over the years and will be a great asset to have on your office book shelf.
Total Quality Management For Hospital Nutrition Services
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Author : M. Rosita Schiller
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1994
Total Quality Management For Hospital Nutrition Services written by M. Rosita Schiller and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Hospitals categories.
Designed to help nutrition professionals build and sustain an effective total quality management program for nutrition services in hospitals, skilled nursing facilities, nursing homes, etc. Provides a discussion of quality assessment, monitoring, and evaluation. Includes background information on total quality management and its adaptation to health care settings and a discussion of departmental systems and tools for quality management. Deals with the quality monitoring and evaluation process, and offers suggestions for managing the quality process. Contains references and examples from dietetic practice.
Healthcare Service Quality And Patient Satisfaction In Omani Public Hospitals Throughout Covid 19 Era An Empirical Investigation
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Author : Ghaliya Salah Al Atar
language : en
Publisher: Partridge Publishing Singapore
Release Date : 2023-09-07
Healthcare Service Quality And Patient Satisfaction In Omani Public Hospitals Throughout Covid 19 Era An Empirical Investigation written by Ghaliya Salah Al Atar and has been published by Partridge Publishing Singapore this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-07 with Health & Fitness categories.
Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.